Introduction
Dear Julie,
Thank you for the opportunity to present New Plymouth District Council with a proposal for Incident Management Training & Exercise services.
New Plymouth District Council has identified the need to conduct an incident management exercise to validate its incident management program to ensure the appropriate level of preparedness in the event of a business disruption.
Fixinc will validate the data in the New Plymouth District Council Incident Management Plans and increase awareness among key personnel by conducting an incident management review, incident leadership training and scenario-based desktop exercises, ensuring effective response in case of disruptions. By facilitating this program of work, Fixinc aims to improve both the effectiveness of New Plymouth District Council Incident Management Program and the confidence of key stakeholders that the program meets relevant best-practice standards.
A fit-for-purpose program validation, based on clear recovery priorities and dependencies, and strong stakeholder engagement, will increase confidence in New Plymouth District Council's incident management capabilities and meet stakeholder expectations.
All activities are performed by highly qualified and experienced consultants.
Fixinc has extensive experience working within the Local Government sector, ensuring a thorough understanding of New Plymouth District Council's environment. We provide unparalleled expertise to leading organisations and are widely recognised as the market leader in the business continuity and incident management fields.
Julie, at Fixinc, our passion is empowering individuals to confidently overcome challenges, leading to a resilient future. We guarantee a highly professional outcome that gives New Plymouth District Council the assurance of having the necessary measures in place in case of business disruptions.
Thank you for the opportunity to submit this proposal and I look forward to the opportunity of working with you soon. Please do not hesitate to contact me if you have any questions.
Yours Sincerely,
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A summary of this proposal.
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Developing your resilience
Project Engagement
This is an opportunity to introduce the Fixinc team who will be running the project to the New Plymouth District Council project sponsors. The meeting will confirm the scope and key incident management priorities.
Prior to a formal engagement meeting, Fixinc will review all of New Plymouth District Council existing incident management documents to assess the level of preparedness and compliance with key standards. This includes risk assessments, Incident Management Plans, and any recent training, testing and exercising documentation.
Fixinc will then facilitate an engagement meeting with key representatives from New Plymouth District Council to verify the review scope and key incident management priorities.
When evaluating the existing program, Fixinc will identify strengths that can be further capitalised on to build greater resilience and weaknesses that need to be addressed to ensure a robust capability exists within the organisation.
Emergency Management Training
Fixinc is committed to delivering a pragmatic training program to enhance New Plymouth District Council's emergency management culture, fostering proactive awareness and thereby elevating the organization's level of resilience. The training curriculum will be customized to precisely address New Plymouth District Council's unique program requirements.
To ensure the effective functioning of the organization's Emergency Response Teams, it is critical that wardens possess the necessary awareness, knowledge, and practical skills to carry out their assigned tasks. Fixinc offers a 60-minute in-person training session designed to provide a hands-on learning experience that maximizes participant engagement and enhances their understanding of individual and team responsibilities. Course content includes:
- Site specific requirements & building safety.
- Roles and responsibilities.
- Communication protocols.
- Emergency equipment.
- Evacuation and assembly priorities and procedures.
- Fire, bomb threats, medical and other emergencies.
- Basic principles of fire and identifying correct fire extinguishers.
Incident Management Training
Tailored for key personnel engaged in New Plymouth District Council Incident Management framework, this training is designed to impart a comprehensive grasp of Incident Management principles and specialised organisational tools.
Fixinc is committed to delivering a pragmatic training program to enhance New Plymouth District Council's incident management culture, fostering proactive awareness and thereby elevating the organisation's level of resilience. The training curriculum will be customised to precisely address New Plymouth District Council's unique program requirements.
- Proficient incident handling.
- Phases integral to incident management.
- Identification and evaluation of risks.
- Devising Incident Management Plans.
- Execution of issue assessments.
- Implementation of impact assessments.
- Nurturing situational awareness.
- Leadership in incident scenarios.
- Fostering effective teamwork and comprehending team dynamics.
- Proficient communication strategies.
- Navigating public and media relations.
- Collaborative engagement with stakeholders, encompassing Emergency Services and other pertinent parties.
- Application of incident scenarios and practical simulations.
Incident Management Exercise
The Incident Management Plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it. Fixinc will deliver a realistic, thought-provoking exercise for the New Plymouth District Council Incident Management Team.
Exercise Planning
Fixinc, in collaboration with New Plymouth District Council, will hold a planning session to determine the extent of the scenario exercise, establish exercise goals, and review critical performance metrics. This will guarantee that the exercise program meets the expectations of stakeholders and provides benefits to everyone involved.
After the planning meeting, Fixinc will draft an exercise plan for New Plymouth District Council that outlines all necessary information for the exercise program, including:
- Exercise objectives.
- Exercise methodology.
- Exercise scope and scale.
- Communications.
- Roles and responsibilities.
- Resource requirements.
- Timeframes and timescales.
- Internal exercise participants.
- Performance criteria.
Exercise Development
Fixinc will establish and arrange all necessary components for New Plymouth District Council's exercise program, including:
- Selection and development of the preferred exercise scenario.
- Creation of exercise schedules that outline all inputs and interactions during the exercise.
- Involvement of both internal and external participants in the exercise.
- Selection and briefing of exercise volunteers.
- Conducting briefings for participants in the exercise.
Maintenance Program
Take your corporate and personal resilience to the next level by running an annual maintenance program with Fixinc. Build a strong, positive culture of resilience.
- Annual engagement meeting with key stakeholders.
- Provision of annual maintenance schedule .
- Development of annual exercise strategy.
- Annual BIA review interviews to update BIA and Threat Landscape.
- Full review and update of all business continuity related documentation.
- Distribution of revised plans (soft copy).
- 1 x 45-minute business continuity awareness session.
- 1 x 3-hour annual Crisis Leadership training session.
- 1 x 3-hour annual Crisis Scenario Exercise.
- Provision of post-exercise reports.
- Provision of revised soft copy BCP documentation.
- Management and maintenance of business continuity related training records.
- Provide executive/board presentations as required.
- Provision of Annual Assurance Statement.
Advisory Board
Four of the very best supporting you through the tactical, operational, and strategic response to an event, anywhere in the world, at any moment.
Four senior resiliency professionals available any time, guiding you through any disruption, anywhere in the world at the click of a button.
An intelligent portal.
Relevant Standards.
ISO 22301:2019
Business Continuity
BS11200:2014, Crisis Management
ISO 31000
Risk Management
AS: 3745
Industry specific legislation
Timeframes & Resources
Project Engagement
1-hour engagement meeting.
Provision of soft copy project schedule.
Emergency Management Training
Incident Management Training
Incident Management Exercise
Review and approve exercise plan.
Review and approve scenario and run sheet.
Attend full day live scenario exercise. (Not all staff required for full day)
Review and approve post-exercise report.
Program Team.
Brad is the Global Head of Consulting within the Fixinc Consulting practice and also oversees our entire Advisory Board. He has over 25 years of Business Continuity and IT commercial experience, working across Asia, UK, Europe, New Zealand and Australia. Brad is responsible for the management and implementation of numerous business continuity and crisis management projects across a variety of industries, including not-for-profit, telecommunications, technology, government, financial services, education, infrastructure and utilities.
He is highly experienced in all aspects of the business continuity lifecycle and designed the unique 'Tungsten Diamond' diagram for Fixinc. His experience stretches through policy development, business impact assessments, strategy development, business continuity plan development and implementation and facilitation of business continuity training and scenario exercises. Brad brings strong business strategy, workshop facilitation, project management and analytical problem-solving skills with a visible passion for assisting organisation build their resilience capabilities.
Prior to working for Fixinc, Brad served 15-years with the British Army as a tank commander, seeing 2 tours of activity duty where he was awarded with the Northern Ireland Clasp for Operation Banner and NATO Medal for Yugoslavia during the Bosnia conflict. During this time he was a communications and cold weather survival instructor and has had extensive incident response experience fighting terrorism and supporting organisations such as Médecins Sans Frontières and UNHCR.
Brad’s business continuity and incident management qualifications were put to the test during the 2011 Christchurch earthquakes, whilst working for the Christchurch Polytechnic Institute of Technology (Now recognised as Ara). He initiated and ran two incident management cells for the February 2011 and June 2011 earthquakes, ensuring services could be established in temporary sites within a week of the disaster.
Brad holds the Business Continuity Institute (BCI) CBCI training qualification and has trained many students in the certification course on behalf of the BCI. He also held the award of Business Continuity Consultant of the year for Australasia in 2015.
Rebecca is a Principal Consultant and Head of Region for Fixinc working across multi-disciplinary clients to provide resilience services to critical incident management and operational teams.
She brings more than 25 years’ experience in emergency and crisis management, working across public health and law enforcement at the national and international level.
A senior manager for the NSW Police Forensic Counter Terrorism, Rebecca was involved in a number of critical incidents including, mass fatalities, the Bali bombings, the Indian Ocean Tsunami, the Anthrax attacks, Disaster Victim Identification (DVI) investigations and counter terrorism operations here and abroad.
Rebecca was then recruited to join INTERPOL serving three years as an Executive within Counter Terrorism and Emerging Threats Directorate, developing policies, procedures, training and exercising across law enforcement, defence, and health agencies. A recognised expert in the field of Chemical, Biological and Radiology (CBR) incidents, Rebecca then worked as a consultant to the World Health Organisation (WHO), World Health Emergencies Programme, with direct experience with the West African Ebola outbreak and chemical weapons attacks in Iraq and Syria.
Rebecca worked across 4 global regions, engaging with governments, private organisations, and NGO’s, specialising in emerging threats and capacity building in the areas of multi-agency incident management and business continuity. Rebecca prides herself on the ability to work with a range of diverse people and organisations, respecting cultural diversity and bringing a unique background in which international perspectives will guide best practice in developing resilient systems and people.
More recently Rebecca established an informal working group with Johns Hopkins University during the onset of the COVID-19 pandemic and is a Senior Fellow for the United Nations Crime and Justice Research Institute (UNICRI), specialising in emerging threats.
Rebecca has a degree in Medical Microbiology, a PHD in Forensic Science, certification in policy development, training and assessing, and holds a qualification in Business Continuity (CBCI).
Ollie brings over a decade of industry experience in digital marketing and product development, with specific expertise in no-code solutions and application automations. His experience has enabled him to design and develop digital marketing campaigns that drive commercial market opportunities on mass-scale, and identify emerging applications to support internal organisational and end-user experiences. Career highlights include positions with Centrica (British Gas), Jaguar Land Rover, and Accounting Web, where he built competitive and disruptive marketing campaigns supporting Xero in their introduction to the UK market.
Ollie is a multi-business owner and entrepreneur, with a passion and focuses on converting 'old-school' methods into modernised, competitive solutions. Ollie brings valuable experience working across a number of private and government entities within the UK and Europe, Asian, and Australia and New Zealand.
He is the majority shareholder, founder and Managing Director of Fixinc Solutions (Fixinc Directory), Co-Founder and Managing Director of Fixinc Consulting Partners (Fixinc Advisory Board), and co-Director of the Fixinc Group.
Ella is a Resilience Specialist in training who oversees our program and operational requirements. She is responsible for supporting and assisting with the development and maintenance of Business Continuity, Crisis Management, and Incident Management projects. Laura is involved with all aspects of the Business Continuity Lifecycle (summarised in what we call the Tungsten Diamond), with clients ranging from the Health Sector, to manufacturing and aviation. She is passionate about driving innovation and problem solving through technology and onsite experience. These skills have been refined while working closely in an executive administration and support environment.Ella plays a critical role in training and exercise development and assisting the consultants in exercise delivery. She also runs operational and administrative tasks that help keep our Advisory board active and running smoothly for the Oceania region.
A father and son, on a mission.
We are playing the infinite game. No one supplier can be the best, but organisations should have access to the best solutions. Our passion for the industry and careful management of deep relationships with fellow practitioners and industry bodies places us as a premium supplier. Our programs speak for themselves, set upon three simple approaches:
Community
Communication
Corporate sustainability
Fixinc Loyalty Program
Money off
Extra services
45 to 60 minutes
45-minutes with your stakeholders or relevant program contacts is all we need. We will share how implementation works with us, provide an idea on how we'd run your program (or overcome your problems), then provide a valuable Q&A for both parties.
Within 1-week. 30-min call.
During our discovery call, we'll book our next meeting with you a week from now. This will give you time to review the scope and compile questions with us.
1 hour
If there are any changes, we can make these immediately after the call and reissue you a new version of your proposal (archiving the original).
1 week
After signing digitally via the online proposal, we'll have your engagement meeting booked in with a senior consultant or program manager within a week.
“Our resilience consultants are available to shoulder the burdens of your project, ensuring timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."
Brad, Global Head of Consulting and co-Founder
Developing a comprehensive business resilience plan across your organisation requires a fundamental understanding of your organisation's products and services, and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and is a process Fixinc take extremely seriously.
Make sure your clear on everything we're offering.
Client References.
Speaking to our team.
Office
Your Investment with Fixinc.
Investment
• 1-hour engagement meeting with project sponsors.
• Provision of soft copy project schedule.
1-hour training session for all Emergency Management staff personnel.
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3-hour training session for all IMT response personnel.
• Development of exercise plan.
• Setup of exercise, creation of scenario and development of run sheets.
• Onsite facilitation of 1x full-day live exercise.
• Provision of 2x Fixinc facilitator and 1x offsite support resource for injects.
• Provision of hot debrief.
• Provision of post-exercise report and recommendations.
