Prior to a formal engagement meeting, Fixinc will review all of the Museums existing incident management documents to assess the level of preparedness and compliance with key standards. This may include risk assessments, incident response plans, Crisis or Business Continuity Plans and any recent training, testing and exercising documentation.  

Fixinc will then facilitate an engagement meeting with key representatives from Museum to verify the review scope and key incident management priorities.

When evaluating the existing program, Fixinc will identify strengths that can be further capitalised on to build greater resilience and weaknesses that need to be addressed to ensure a robust capability exists within the organisation.

Following the Engagement meeting, Fixinc will provide the Museum with a project plan with identified key milestones and conduct regular project update meetings.

Coordinated Incident Management Systems (CIMS)

Fixinc will provide two practical 1-day training sessions for the Museum to deliver the applied CIMS 2 course to instill an understanding of the principles, structure and operation of the coordinated incident management system as it is applied to emergency response in New Zealand. By the end of the session students should be able to;

• Describe and apply interrelated functions of incident management for CIMS.
• Perform functions within the Incident Management Team.
• Apply measures to control the movement of people and vehicles during incidents.

The course requires participants to work together in small syndicates to perform as members of an Incident Management Team (IMT) to manage response efforts to a wide and diverse range of scenarios to fully understand the dynamic application of CIMS.

Fixinc’s Learning and Development division will organise all pre-training bookings, reminders and notifications for the Museum and complete training participant records for all sessions. The Museum will provide fit-for-purpose training facilities and catering if required.

‍Media Training Session

Fixinc will provide a 2 hour practical media training session for the Museum’s Chief Executive & Deputy. Training may consist of the following elements and be suitable for Senior Leaders and media spokespersons:

• Understanding the Media Landscape.
• Message Development.
• Interview Techniques.
• Body Language and Nonverbal Communication.
• Handling Difficult Questions.
• Media Interview Simulation.
• Crisis Communication.
• Media Etiquette and Best Practices.
• Mock Press Conferences.
• Review and Feedback.

Fixinc’s Learning and Development division will organise all pre-training bookings, reminders and notifications for the Museum and complete training participant records for all sessions. The Museum will provide fit-for-purpose training facilities and catering if required.

Exercise Planning

Validating the Museum incident management program via realistic, hands-on live exercises simulation is critical to:

1. Gain an understanding of the roles, duties, procedures, and tools utilized by the staff.

2. Find realistic ways to improve the program.

3. Ensure stakeholders have confidence in the Museum’s ability to recover effectively at the Museum.

Fixinc will implement a systematic approach to create and execute a scenario-based exercise program for the Museum, which will include 10 mini exercise simulations, a duration of no greater than 30mins.

Fixinc, in collaboration with the Museum, will hold a planning session to determine the extent of the scenario exercise, establish exercise goals, and review critical performance metrics. This will guarantee that the exercise program meets the expectations of stakeholders and provides benefit to everyone involved.

• After the planning meeting, Fixinc will draft an exercise plan for the Museum that outlines all necessary information for the exercise program, including:

1. Exercise objectives.
2. Exercise methodology.
3. Exercise scope and scale.
4. Communications.
5. Roles and responsibilities.
6. Resource requirements.
7. Timeframes and timescales.
8. Internal exercise participants.
9. Performance criteria.

‍Exercise Development

Fixinc will establish and arrange all necessary components for the Museum exercise program, including:

• Selection and development of the preferred exercise scenario.
• Creation of exercise schedules that outline all inputs and interactions during the exercise.
• Involvement of both internal and external participants in the exercise.
• Selection and briefing of exercise volunteers.
• Conducting briefings for participants in the exercise.

Scenarios may be based on the following outcomes:

• Security Operations Control Room (SOC) - Initial Emergency Response (ERP) assessment to an incident.
• Visitor Hosts - Response to antisocial behaviour from a visitor.
• External Com's & Public Relations - initial response to a complaint relating to exhibit material considered offensive by a member of the public.
• SOC - Initial ERP response to an incident and issue of Text Alerts.
• Collection Care - response to an incident that either threatens or has damaged a collection object.

‍Exercise Delivery

Fixinc will design a scenario-based exercise that is event-driven and realistic, maximizing participant involvement and offering a comprehensive yet practical learning opportunity. Fixinc will provide Museum with dynamic injects that utilize proven exercise resources within a managed exercise setting.

On the day of the exercise, Fixinc will have a lead facilitator oversee the program, with support from additional Fixinc staff, in coordination with representatives from Museum and other relevant parties. The role of Fixinc during the exercise will be to:

Manage the flow of information and inputs related to the exercise scenario.

• Provide structure and formality to the exercise process, ensuring teams remain focused and on task.
• Monitor and record the efficacy of Museum response and recovery procedures.
• Document all relevant issues as they arise during the exercise.
• Discover any discrepancies or gaps in the Museum Incident response processes.

‍Post Exercise Activity

After the conclusion of the exercise program, Fixinc will:

• Conduct immediate debriefings with participants in the exercise.
• Advice on ways to enhance the program even further.
• Follow-up and implementation assistance as necessary.

Exercise Planning

Validating the Museum incident management program via realistic, hands-on live exercises simulation is critical to:

1. Gain an understanding of the roles, duties, procedures, and tools utilized by the staff.

2. Find realistic ways to improve the program.

3. Ensure stakeholders have confidence in the Museum’s ability to recover effectively at the Museum.

Fixinc will implement a systematic approach to create and execute a scenario-based exercise program for the Museum, which will include a half-day desktop exercise involving a simulated media conference.

Fixinc, in collaboration with the Museum, will hold a planning session to determine the extent of the scenario exercise, establish exercise goals, and review critical performance metrics. This will guarantee that the exercise program meets the expectations of stakeholders and provides benefit to everyone involved.

• After the planning meeting, Fixinc will draft an exercise plan for the Museum that outlines all necessary information for the exercise program, including:

1. Exercise objectives.
2. Exercise methodology.
3. Exercise scope and scale.
4. Communications.
5. Roles and responsibilities.
6. Resource requirements.
7. Timeframes and timescales.
8. Internal exercise participants.
9. Performance criteria.

‍Exercise Development

Fixinc will establish and arrange all necessary components for the Museum exercise program, including:

• Selection and development of the preferred exercise scenario.
• Creation of exercise schedules that outline all inputs and interactions during the exercise.
• Involvement of both internal and external participants in the exercise.
• Selection and briefing of exercise volunteers.
• Conducting briefings for participants in the exercise.

Exercise Delivery

Fixinc will design a scenario-based exercise that is event-driven and realistic, maximizing participant involvement and offering a comprehensive yet practical learning opportunity. Fixinc will provide the Museum with dynamic injects that utilize proven exercise resources within a managed exercise setting.

On the day of the exercise, Fixinc will have a lead facilitator oversee the program, with support from additional Fixinc staff, in coordination with representatives from the Museum and other relevant parties. The role of Fixinc during the exercise will be to:

Manage the flow of information and inputs related to the exercise scenario.

• Provide structure and formality to the exercise process, ensuring teams remain focused and on task.
• Monitor and record the efficacy of Museum response and recovery procedures.
• Document all relevant issues as they arise during the exercise.
• Discover any discrepancies or gaps in the Museum Incident response processes.
• Conduct immediate debriefings with participants in the exercise.

‍Post Exercise Activity

After the conclusion of the exercise program, Fixinc will deliver:

• A full exercise report that details the key activities conducted, evaluations against established criteria, and recognition of crucial shortcomings to be addressed.
• Advice on ways to enhance the program even further.
• Follow-up and implementation assistance as necessary.