Thank you for the opportunity to provide Port of Tauranga Limited (Port of Tauranga) with a proposal for business continuity management services.
Port of Tauranga has identified the need to conduct an update of its business continuity program to ensure the appropriate level of preparedness in the event of a business disruption. This includes the following elements:
- Business Continuity framework
- Business Impact Analysis
- Business Continuity Plans
- Business Continuity Training
To ensure that Port of Tauranga personnel are able to respond effectively in the event of a disruption, Fixinc also proposes to conduct activities to validate the data in Business Continuity Plans and build awareness of how to use these tools amongst key personnel.
All activities are performed by highly qualified and experienced consultants.
Fixinc provides unparalleled expertise to leading organisations and are widely recognised as the market leaders in the business continuity and crisis management fields.
Melanie, at Fixinc our passion is centred around empowering people to confidently tackle any challenge, it’s our way of helping you build a resilient future. To this end, we guarantee a highly professional and practical outcome that will provide you with the assurance that Port of Tauranga has the appropriate measures in place in the event of a business disruption.
Thank you for the opportunity to submit this proposal and I look forward to the opportunity of working with you soon. Please do not hesitate to contact me if you have any questions.
Developing your resilience
A clear understanding of the University of Technology Sydney key priorities and dependencies is essential to build effective business continuity strategies. To achieve this, Fixinc will review and update the current Business lmpact Analysis (BlA) through the facilitation of consultative interviews with faculty and business unit representatives.
For each area of the University, outcomes of the BIA process will include confirmation of:
- Changes to mission-critical functions.
- Including up-to-date information on critical business processes.
- Allowable outages and recovery timeframes for each critical function.
- Resource requirements and critical dependencies.
- Part of the outcome of the BIA will be a prioritised list of Critical Business Functions that can be transferred into the current Emergency Management Plan.
Fixinc will re-evaluate the currency, appropriateness and relevancy of current information collected as part of previous BIAs, and provide a summary report of all BIA outcomes, including recommendations and guidance on further plan development and implementation requirements.
As part of the BIA process, Fixinc will also facilitate a threat assessment for University of Technology Sydney using our proprietary threat forecasting tools to assess relevant business continuity vulnerabilities and plausible disruption scenarios that may impact critical business functions, as identified in the BIAs. This will include:
- Identification and categorisation of disruption related threats.
- Review of likely causes, existing controls and potential impacts.
- Prioritisation of all identified risks based on likelihood and impact ratings.
- Grouping and prioritisation of risks into key disruption scenarios.
Upon completion of the BIAs, Fixinc will review and update all University of Technology Sydney Business Continuity Plans in scope. This will include a process to identify opportunities to enhance usability and functionality of plans.
The objective of this process will be to ensure that all Business Continuity Plans are effective to manage a major disruption, whilst still being simple and easy to use. Consideration will also be given to how the currency of these plans is maintained into the future.
Linkages with Business Continuity Plans and existing emergency management, risk management, IT, cyber and operational measures will be reviewed and updated to ensure an integrated outcome for University of Technology Sydney. This will deliver a standardised and integrated protocol for dealing with business disruptions and will include:
- Establishment of required command and control structures, including management roles and responsibilities.
- Communication strategies and supporting templates.
- Incident Assessment tools to measure the severity of an event.
- Impact assessment tools to measure the scale and nature of damage to business operations.
- Practical checklists for immediate operational tasks and escalation procedures to aid with decision-making.
- Staff management plans to assist with relocations and recovery of work priorities.
- Resource management plans to effectively coordinate recovery efforts.
- Identification of alternate accommodation and process workarounds.
- Recovery strategies in the form of highly practical checklists, supported by reference procedures.
- Resumption strategies to resume business as usual operations.
- Other supporting tools, documents, and reference materials.
Fixinc will provide training and testing activities to validate the information held within Business Continuity Plans and help build a proactive and embedded business continuity culture, improving the University of Technology Sydney’s level of resilience.
This will include:
- Business Continuity training sessions including a practical exercising component.
- Testing of critical business functions to confirm the ability of University of Technology Sydney to restore these functions within agreed recovery times.
Fixinc’s Learning and Development division will organise all pre-training bookings for University of Technology Sydney and complete training participant records for all sessions.
Prior to a formal engagement meeting, Fixinc will review all of University of Technology Sydney existing business continuity documents to assess the level of preparedness and compliance with key standards. This includes risk assessments, business impact analysis worksheets, business continuity plans and any recent training, testing, and exercising documentation.
Fixinc will then facilitate an engagement meeting with key representatives from University of Technology Sydney to verify the review scope and key business continuity priorities.
When evaluating the existing program, Fixinc will identify strengths that can be further capitalised on to build greater resilience and weaknesses that need to be addressed to ensure a robust capability exists within the organisation.
Following the Engagement meeting, Fixinc will provide University of Technology Sydney with a project plan that identifies key milestones and will conduct regular project update meetings.
Four senior resiliency professionals available any time, guiding you through any disruption, anywhere in the world at the click of a button.
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BS11200:2014, Crisis Management
Industry specific legislation
Business Impact Analysis and Threat Assessment
Main technique used for the analysis of an organisation for business continuity purposes.
Business Continuity Plan Updates
Consultation to discuss strategy options.
Review and approve plan outcomes.
Validate your draft business continuity plans.
Project Engagement & Documentation Review
Engagement and relationship building between both parties and key stakeholders.
Brad is the Global Head of Consulting within the Fixinc Consulting practice and also oversees our entire Advisory Board. He has over 25 years of Business Continuity and IT commercial experience, working across Asia, UK, Europe, New Zealand and Australia. Brad is responsible for the management and implementation of numerous business continuity and crisis management projects across a variety of industries, including not-for-profit, telecommunications, technology, government, financial services, education, infrastructure and utilities.
He is highly experienced in all aspects of the business continuity lifecycle and designed the unique 'Tungsten Diamond' diagram for Fixinc. His experience stretches through policy development, business impact assessments, strategy development, business continuity plan development and implementation and facilitation of business continuity training and scenario exercises. Brad brings strong business strategy, workshop facilitation, project management and analytical problem-solving skills with a visible passion for assisting organisation build their resilience capabilities.
Prior to working for Fixinc, Brad served 15-years with the British Army as a tank commander, seeing 2 tours of activity duty where he was awarded with the Northern Ireland Clasp for Operation Banner and NATO Medal for Yugoslavia during the Bosnia conflict. During this time he was a communications and cold weather survival instructor and has had extensive incident response experience fighting terrorism and supporting organisations such as Médecins Sans Frontières and UNHCR.
Brad’s business continuity and incident management qualifications were put to the test during the 2011 Christchurch earthquakes, whilst working for the Christchurch Polytechnic Institute of Technology (Now recognised as Ara). He initiated and ran two incident management cells for the February 2011 and June 2011 earthquakes, ensuring services could be established in temporary sites within a week of the disaster.
Brad holds the Business Continuity Institute (BCI) CBCI training qualification and has trained many students in the certification course on behalf of the BCI. He also held the award of Business Continuity Consultant of the year for Australasia in 2015.
Ollie brings over a decade of industry experience in digital marketing and product development, with specific expertise in no-code solutions and application automations. His experience has enabled him to design and develop digital marketing campaigns that drive commercial market opportunities on mass-scale, and identify emerging applications to support internal organisational and end-user experiences. Career highlights include positions with Centrica (British Gas), Jaguar Land Rover, and Accounting Web, where he built competitive and disruptive marketing campaigns supporting Xero in their introduction to the UK market.
Ollie is a multi-business owner and entrepreneur, with a passion and focuses on converting 'old-school' methods into modernised, competitive solutions. Ollie brings valuable experience working across a number of private and government entities within the UK and Europe, Asian, and Australia and New Zealand.
He is the majority shareholder, founder and Managing Director of Fixinc Solutions (Fixinc Directory), Co-Founder and Managing Director of Fixinc Consulting Partners (Fixinc Advisory Board), and co-Director of the Fixinc Group.
Ella is a Resilience Specialist in training who oversees our program and operational requirements. She is responsible for supporting and assisting with the development and maintenance of Business Continuity, Crisis Management, and Incident Management projects. Laura is involved with all aspects of the Business Continuity Lifecycle (summarised in what we call the Tungsten Diamond), with clients ranging from the Health Sector, to manufacturing and aviation. She is passionate about driving innovation and problem solving through technology and onsite experience. These skills have been refined while working closely in an executive administration and support environment.Ella plays a critical role in training and exercise development and assisting the consultants in exercise delivery. She also runs operational and administrative tasks that help keep our Advisory board active and running smoothly for the Oceania region.
Martin Petts, F24, Head of Sales, Asia Pacific
In 2016 Martin joined the F24 team in the UK, working with clients to manage and communicate in a crisis using F24’s software suite. Transferring to New Zealand in 2019, Martin is responsible for the F24 business in the Asia Pacific regions, driving forward client’s success with F24’s products for business continuity, GRC, crisis management and critical communications.
F24 is a resilience software company headquartered in Germany with over 23 years’ experience and a global reach.
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Developing a comprehensive business resilience plan across your organisation requires a fundamental understanding of your organisation's products and services, and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and is a process Fixinc take extremely seriously.