Thank you for the opportunity to present EDL with a proposal for Business Continuity Management services.
Following our recent conversations, EDL has recognized the importance of evaluating its business continuity program to guarantee the right level of readiness in case of a business disruption. Ensuring a program that aligns with their specific recovery priorities and dependencies, backed by robust engagement, training, and exercises, will not only satisfy stakeholder expectations but also instill a strong sense of confidence in EDL's business continuity capabilities.
Fixinc will review the data in EDL's resilience documentation to establish a maturity level. The review will be measured against the international standard, ISO 22301:2019, Societal security – Business Continuity Management Systems – Requirements. By facilitating this program of work, Fixinc aims to improve both the effectiveness of EDL's Resilience Program and the confidence of key stakeholders that the program meets relevant best-practice standards.
All activities are performed by highly qualified and experienced consultants.
Fixinc has extensive experience working within the utilities Industry, ensuring a thorough understanding of EDL's environment. We provide unparalleled expertise to leading organisations and are widely recognised as the market leaders in the business continuity and crisis management fields.
Kris, at Fixinc, our passion is empowering individuals to confidently overcome challenges, leading to a resilient future. We guarantee a highly professional outcome that gives EDL the assurance of having the necessary measures in place in case of business disruptions.
Thank you for the opportunity to submit this proposal and I look forward to the opportunity of working with you soon. Please do not hesitate to contact me if you have any questions.
Developing your resilience
Fixinc will facilitate an engagement meeting with key representatives from EDL to verify the review scope and key business continuity priorities.
The process of engagement will define project goals, essential performance metrics, communication procedures, and appropriate project results that are in harmony with the organization's mission and culture. Additionally, this process will uncover critical stakeholder needs, strategies for managing change, and contribute to the development of program engagement.
Fixinc will create tailored review objectives which will act as a guide to the development of review criteria with a focus on key business functions and program priorities. Review objectives may be based around:
- Compliance with specific guidelines or standards.
- Adequacy and scope of existing preparations.
- Structure, integration and usability of existing measures.
- Current capabilities and preparedness.
- Alignment with overall strategic objectives.
Fixinc will evaluate crucial aspects of EDL's program by examining existing documentation and records for all pertinent business units, employing the predefined criteria. The review documentation may encompass:
- Policy and framework documentation
- Recovery Plans and BCP documentation
- BIA and risk assessments
- Training and testing documentation
- Other risk management documentation
Fixinc will facilitate 1-hour remote interviews with EDL representatives from selected business units. Interviews will predominately assess cultural, awareness, and communication considerations, including past experiences and previous engagement in the program.
The interview process will reinforce consultative buy-in for the business continuity program across EDL and assist in identifying functional components working well and what could be improved.
Fixinc will generate a comprehensive report that highlights essential areas for enhancement within EDL's current business continuity program. This evaluation will be conducted based on the pre-established review objectives and performance criteria. The report will also include recommendations to address the identified shortcomings, offering expert guidance for remediation and improvement initiatives.
Four senior resiliency professionals available any time, guiding you through any disruption, anywhere in the world at the click of a button.
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BS11200:2014, Crisis Management
Industry specific legislation
Engagement and relationship building between both parties and key stakeholders.
Business Continuity Review
Attend review meetings
Review and approve Business Continuity review outcomes
Attend review findings and recommendations de-brief
Brad is the Global Head of Consulting within the Fixinc Consulting practice and also oversees our entire Advisory Board. He has over 25 years of Business Continuity and IT commercial experience, working across Asia, UK, Europe, New Zealand and Australia. Brad is responsible for the management and implementation of numerous business continuity and crisis management projects across a variety of industries, including not-for-profit, telecommunications, technology, government, financial services, education, infrastructure and utilities.
He is highly experienced in all aspects of the business continuity lifecycle and designed the unique 'Tungsten Diamond' diagram for Fixinc. His experience stretches through policy development, business impact assessments, strategy development, business continuity plan development and implementation and facilitation of business continuity training and scenario exercises. Brad brings strong business strategy, workshop facilitation, project management and analytical problem-solving skills with a visible passion for assisting organisation build their resilience capabilities.
Prior to working for Fixinc, Brad served 15-years with the British Army as a tank commander, seeing 2 tours of activity duty where he was awarded with the Northern Ireland Clasp for Operation Banner and NATO Medal for Yugoslavia during the Bosnia conflict. During this time he was a communications and cold weather survival instructor and has had extensive incident response experience fighting terrorism and supporting organisations such as Médecins Sans Frontières and UNHCR.
Brad’s business continuity and incident management qualifications were put to the test during the 2011 Christchurch earthquakes, whilst working for the Christchurch Polytechnic Institute of Technology (Now recognised as Ara). He initiated and ran two incident management cells for the February 2011 and June 2011 earthquakes, ensuring services could be established in temporary sites within a week of the disaster.
Brad holds the Business Continuity Institute (BCI) CBCI training qualification and has trained many students in the certification course on behalf of the BCI. He also held the award of Business Continuity Consultant of the year for Australasia in 2015.
Ollie brings over a decade of industry experience in digital marketing and product development, with specific expertise in no-code solutions and application automations. His experience has enabled him to design and develop digital marketing campaigns that drive commercial market opportunities on mass-scale, and identify emerging applications to support internal organisational and end-user experiences. Career highlights include positions with Centrica (British Gas), Jaguar Land Rover, and Accounting Web, where he built competitive and disruptive marketing campaigns supporting Xero in their introduction to the UK market.
Ollie is a multi-business owner and entrepreneur, with a passion and focuses on converting 'old-school' methods into modernised, competitive solutions. Ollie brings valuable experience working across a number of private and government entities within the UK and Europe, Asian, and Australia and New Zealand.
He is the majority shareholder, founder and Managing Director of Fixinc Solutions (Fixinc Directory), Co-Founder and Managing Director of Fixinc Consulting Partners (Fixinc Advisory Board), and co-Director of the Fixinc Group.
Alisha is an experienced senior resilience professional and chartered accountant experience stretching around the globe. Her whole career has had focus on managing risk maturity uplift and business continuity programmes, property and enterprise risk management, civil defence emergency management, cyber response and internal insurance programmes.
Alisha has led crisis response in-house for over 25-years across the Telecommunications, Food Manufacturing, and Insurance sectors. She has managed the full range of crises types and disciplines from natural disasters, global product recalls, pandemics, prolonged IT, national infrastructure outages, to serious health and safety incidents.
Her deep understanding of the stringent regulatory requirements of the financial service sector in relation to resilience and third party suppliers, including remediation programmes bring a unique offering to our financial service clients as well as larger enterprises who face high financial risks.
Ella is a Resilience Specialist in training who oversees our program and operational requirements. She is responsible for supporting and assisting with the development and maintenance of Business Continuity, Crisis Management, and Incident Management projects. Laura is involved with all aspects of the Business Continuity Lifecycle (summarised in what we call the Tungsten Diamond), with clients ranging from the Health Sector, to manufacturing and aviation. She is passionate about driving innovation and problem solving through technology and onsite experience. These skills have been refined while working closely in an executive administration and support environment.Ella plays a critical role in training and exercise development and assisting the consultants in exercise delivery. She also runs operational and administrative tasks that help keep our Advisory board active and running smoothly for the Oceania region.
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Developing a comprehensive business resilience plan across your organisation requires a fundamental understanding of your organisation's products and services, and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and is a process Fixinc take extremely seriously.