Prior to a formal engagement meeting, Fixinc will review all of Hirepool’s existing business continuity documents to assess the level of preparedness and compliance with key standards. This includes risk assessments, Business Impact Analysis worksheets, Business Continuity Plans and any recent training, testing and exercising documentation.  

Fixinc will then facilitate an engagement meeting with key representatives from Hirepool to verify the review scope and key business continuity priorities. 

When evaluating the existing program, Fixinc will identify strengths that can be further capitalised on to build greater resilience and weaknesses that need to be addressed to ensure a robust capability exists within the organisation. 

A clear understanding of Hirepool’s key priorities and dependencies are essential to build effective business continuity strategies. To achieve this, Fixinc will develop a Business Impact Analysis (BIA) through the facilitation of consultative interviews with business unit representatives. The following areas are recommended for a BIA meeting:

• Health & Safety
• Special Projects
• National Events
• Potables
• Vehicles
• TSNZ
• Human Resources & Training
• Digital and Technology
• Procurement
• Sales
• Sales & Marketing
• Finance
• Commercial

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For each area of the organisation that undertakes the BIA, outcomes of the BIA process will include confirmation of:

• All mission-critical functions.
• Allowable outages and recovery timeframes for each critical function.
• Resource requirements and critical dependencies.

As part of the BIA process, Fixinc will also facilitate a threat assessment for Hirepool using our proprietary threat forecasting tools to assess relevant business continuity vulnerabilities and plausible disruption scenarios that may impact critical business functions, as identified in the BIAs. This will include:

• Identification and categorisation of disruption related threats.
• Review of likely causes, existing controls and potential impacts.
• Prioritisation of all identified risks based on likelihood and impact ratings.
• Grouping and prioritisation of risks into key disruption scenarios.

Upon completion of the BIAs, Fixinc will develop Hirepool’s master Business Continuity Plan (BCP), tailored to the unique operational requirements and structure of the organisation. In conjunction with the master BCP Fixinc will create site based recovery plan templates and implementation guides to be completed by Branch Managers. 

The business continuity plans will include simple and easy to use documentation in the form of action plans covering business recovery and resumption considerations for all relevant disruption scenarios. Plans will also closely align with existing crisis management, emergency management, risk management, IT and operational measures to ensure an integrated outcome for Hirepool. 

This will deliver a standardised and integrated protocol for dealing with business disruptions and will include:

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• Establishment of required command and control structures, including management roles and responsibilities.
• Communication strategies and supporting templates.
• Incident Assessment tools to measure the severity of an event.
• Impact assessment tools to measure the scale and nature of damage to business operations. 
• Practical checklists for immediate operational tasks and escalation procedures to aid with decision making.
• Staff management plans to assist with relocations and recovery of work priorities.
• Resource management plans to effectively coordinate recovery efforts.
• Identification of alternate accommodation and process workarounds.
• Recovery strategies in the form of highly practical checklists, supported by reference procedures.
• Resumption strategies to resume business as usual operations.
• Other supporting tools, documents and reference materials.

Fixinc will provide three key areas of work for Hirepool to effectively validate your business continuity program.

BC Leadership Training

Suitable for staff with overall crisis and business continuity management responsibilities, the 3-hour modular Leadership Program is an industry first management course specifically designed to build awareness, critical skills and incident leadership capabilities of your team using the latest experiential learning techniques and real-world case studies.

BC Fundamentals Training

Suitable for Hub and Regional Managers with overall site based incident response responsibilities, the 1-hour session will provide Hub and Regional Managers with an understanding of their responsibilities during a site based disruption, the escalation triggers and contact points for assistance.

BC Awareness All Staff Training

Suitable for all staff, this 30min session is designed to provide an overall awareness and understanding of business continuity principles and existing preparations. Completion of this session will better prepare staff to respond to a business disruption in a constructive and timely manner.

Each tailored module has been designed with over 12 years of extensive research and working with industry leaders in leadership, organisational psychology, critical incident stress, media and communications along with practical application across our broad client base. 

FACT24 excels at managing critical situations successfully, proactively, and professionally. When your organization faces an event, FACT24 empowers you to:

• Alert teams, employees, and other stakeholders with efficiency.
• Facilitate clear and secure communication.
• Structurally manage and monitor tasks.
• Thoroughly document everything for a comprehensive Post-Incident Review (PIR).

Fixinc will work with the Hirepool project sponsors to fully customize current incident and crisis management plans to ensure a seamless journey to a fully SASS platform for all emergency and incident response scenarios.