Thank you for the opportunity to present OceanaGold with a proposal for Business Continuity Management services.
OceanaGold has identified the need to conduct an update of its business continuity program to ensure the appropriate level of preparedness in the event of a business disruption. This includes the following elements:
- Business Continuity policy & framework.
- Business Impact Analysis.
- Business Continuity Plans.
- Business Continuity Training and Exercising.
A fit-for-purpose program validation, based on clear recovery priorities and dependencies, and strong stakeholder engagement, will increase confidence in OceanaGold's response capabilities and meet stakeholder expectations.
All activities are performed by highly qualified and experienced consultants.
Fixinc has extensive experience working within the mining sector, ensuring a thorough understanding of OceanaGold's environment. We provide unparalleled expertise to leading organisations and are widely recognised as the market leader in the business continuity and crisis management fields.
Steve, at Fixinc, our passion is empowering individuals to confidently overcome challenges, leading to a resilient future. We guarantee a highly professional outcome that gives the university the assurance of having the necessary measures in place in case of business disruptions.
Thank you for the opportunity to submit this proposal and I look forward to the opportunity of working with you soon. Please do not hesitate to contact me if you have any questions.
Developing your resilience
Prior to a formal engagement meeting, Fixinc will review all of OceanaGold existing business continuity documents to assess the level of preparedness and compliance with key standards. This includes risk assessments, Business Impact Analysis worksheets, Business Continuity Plans, and any recent training, testing and exercising documentation.
Fixinc will then facilitate an engagement meeting with key representatives from OceanaGold to verify the review scope and key business continuity priorities.
When evaluating the existing program, Fixinc will identify strengths that can be further capitalised on to build greater resilience and weaknesses that need to be addressed to ensure a robust capability exists within the organisation.
The Policy will define the implementation and management approach for the OcenanGold Business Continuity Program and align it with best practice standards or guidelines.
The framework will include:
- A methodology for implementing Business Continuity
- Key roles and responsibilities for managing the Business Continuity Program
- Required processes and templates for information gathering
- A schedule of key Business Continuity activities
A clear understanding of the OceanaGold key priorities and dependencies are essential to build effective business continuity strategies. To achieve this, Fixinc will develop a Business Impact Analysis (BIA) through the facilitation of consultative interviews with business unit representatives from Waihi and Macraes mines.
For each area of the Oganisation that undertakes the BIA, outcomes of the BIA process will include confirmation of:
- All mission-critical functions
- Allowable outages and recovery timeframes for each critical function
- Resource requirements and critical dependencies
As part of the BIA process, Fixinc will also facilitate a threat assessment for OceanaGold using our proprietary threat forecasting tools to assess relevant business continuity vulnerabilities and plausible disruption scenarios that may impact critical business functions, as identified in the BIAs. This will include:
- Identification and categorisation of disruption related threats.
- Review of likely causes, existing controls and potential impacts.
- Prioritisation of all identified risks based on likelihood and impact ratings.
- Grouping and prioritisation of risks into key disruption scenarios.
The business continuity plans will include simple and easy-to-use documentation in the form of action plans covering business recovery and resumption considerations for all relevant disruption scenarios. Plans will also closely align with existing crisis management, emergency management, risk management, IT and operational measures to ensure an integrated outcome for OceanaGold.
This will deliver a standardised and integrated protocol for dealing with business disruptions and will include:
- Establishment of required command and control structures, including management roles and responsibilities.
- Communication strategies and supporting templates.
- Incident Assessment tools to measure the severity of an event.
- Impact assessment tools to measure the scale and nature of damage to business operations.
- Practical checklists for immediate operational tasks and escalation procedures to aid with decisions.
- Staff management plans to assist with relocations and recovery of work priorities.
- Resource management plans to effectively coordinate recovery efforts.
- Identification of alternate accommodation and process workarounds.
- Recovery strategies in the form of highly practical checklists, supported by reference procedures.
- Resumption strategies to resume business as usual operations.
- Other supporting tools, documents, and reference materials.
Suitable for staff with overall business continuity management responsibilities. The 3-hour modular Leadership Program is an industry first management course specifically designed to build awareness, critical skills, and incident leadership capabilities of your team using the latest experiential learning techniques and real-world case studies. Fixinc’s Learning and Development division will organise all pre-training bookings for OceanaGold and complete training participant records for all sessions.
Fixinc, in collaboration with OceanaGold, will hold a planning session to determine the extent of the scenario exercise, establish exercise goals, and review critical performance metrics. This will guarantee that the exercise program meets the expectations of stakeholders and provides benefits to everyone involved.
After the planning meeting, Fixinc will draft an exercise plan for OceanaGold that outlines all necessary information for the exercise program, including:
- Exercise objectives.
- Exercise methodology.
- Exercise scope and scale.
- Roles and responsibilities.
- Resource requirements.
- Timeframes and timescales.
- Internal exercise participants.
- Performance criteria.
Fixinc will establish and arrange all necessary components for OceanaGold's exercise program, including:
- Selection and development of the preferred exercise scenario.
- Creation of exercise schedules that outline all inputs and interactions during the exercise.
- Involvement of both internal and external participants in the exercise.
- Selection and briefing of exercise volunteers.
- Conducting briefings for participants in the exercise.
Four senior resiliency professionals available any time, guiding you through any disruption, anywhere in the world at the click of a button.
An intelligent portal.
BS11200:2014, Crisis Management
Industry specific legislation
Engagement and relationship building between both parties and key stakeholders.
Business Continuity Policy & Framework
Review and approve Policy and Framework Documentation.
Business Impact Analysis and Threat Assessment
The main technique used for the analysis of an organisation for business continuity purposes.
Business Continuity Plan Development
Consultation to discuss strategy options. Review and approve plan outcomes
Business Continuity Training
Validate your draft business continuity plans.
Business Continuity Exercise
Review and approve exercise plan. Review and approve scenario and run sheet. Attend 3-hour desktop scenario exercise. Review and approve post-exercise report.
Brad is the Global Head of Consulting within the Fixinc Consulting practice and also oversees our entire Advisory Board. He has over 25 years of Business Continuity and IT commercial experience, working across Asia, UK, Europe, New Zealand and Australia. Brad is responsible for the management and implementation of numerous business continuity and crisis management projects across a variety of industries, including not-for-profit, telecommunications, technology, government, financial services, education, infrastructure and utilities.
He is highly experienced in all aspects of the business continuity lifecycle and designed the unique 'Tungsten Diamond' diagram for Fixinc. His experience stretches through policy development, business impact assessments, strategy development, business continuity plan development and implementation and facilitation of business continuity training and scenario exercises. Brad brings strong business strategy, workshop facilitation, project management and analytical problem-solving skills with a visible passion for assisting organisation build their resilience capabilities.
Prior to working for Fixinc, Brad served 15-years with the British Army as a tank commander, seeing 2 tours of activity duty where he was awarded with the Northern Ireland Clasp for Operation Banner and NATO Medal for Yugoslavia during the Bosnia conflict. During this time he was a communications and cold weather survival instructor and has had extensive incident response experience fighting terrorism and supporting organisations such as Médecins Sans Frontières and UNHCR.
Brad’s business continuity and incident management qualifications were put to the test during the 2011 Christchurch earthquakes, whilst working for the Christchurch Polytechnic Institute of Technology (Now recognised as Ara). He initiated and ran two incident management cells for the February 2011 and June 2011 earthquakes, ensuring services could be established in temporary sites within a week of the disaster.
Brad holds the Business Continuity Institute (BCI) CBCI training qualification and has trained many students in the certification course on behalf of the BCI. He also held the award of Business Continuity Consultant of the year for Australasia in 2015.
Ollie brings over a decade of industry experience in digital marketing and product development, with specific expertise in no-code solutions and application automations. His experience has enabled him to design and develop digital marketing campaigns that drive commercial market opportunities on mass-scale, and identify emerging applications to support internal organisational and end-user experiences. Career highlights include positions with Centrica (British Gas), Jaguar Land Rover, and Accounting Web, where he built competitive and disruptive marketing campaigns supporting Xero in their introduction to the UK market.
Ollie is a multi-business owner and entrepreneur, with a passion and focuses on converting 'old-school' methods into modernised, competitive solutions. Ollie brings valuable experience working across a number of private and government entities within the UK and Europe, Asian, and Australia and New Zealand.
He is the majority shareholder, founder and Managing Director of Fixinc Solutions (Fixinc Directory), Co-Founder and Managing Director of Fixinc Consulting Partners (Fixinc Advisory Board), and co-Director of the Fixinc Group.
Ella is a Resilience Specialist in training who oversees our program and operational requirements. She is responsible for supporting and assisting with the development and maintenance of Business Continuity, Crisis Management, and Incident Management projects. Laura is involved with all aspects of the Business Continuity Lifecycle (summarised in what we call the Tungsten Diamond), with clients ranging from the Health Sector, to manufacturing and aviation. She is passionate about driving innovation and problem solving through technology and onsite experience. These skills have been refined while working closely in an executive administration and support environment.Ella plays a critical role in training and exercise development and assisting the consultants in exercise delivery. She also runs operational and administrative tasks that help keep our Advisory board active and running smoothly for the Oceania region.
Alisha is an experienced senior resilience professional and chartered accountant experience stretching around the globe. Her whole career has had focus on managing risk maturity uplift and business continuity programmes, property and enterprise risk management, civil defence emergency management, cyber response and internal insurance programmes.
Alisha has led crisis response in-house for over 25-years across the Telecommunications, Food Manufacturing, and Insurance sectors. She has managed the full range of crises types and disciplines from natural disasters, global product recalls, pandemics, prolonged IT, national infrastructure outages, to serious health and safety incidents.
Her deep understanding of the stringent regulatory requirements of the financial service sector in relation to resilience and third party suppliers, including remediation programmes bring a unique offering to our financial service clients as well as larger enterprises who face high financial risks.
Hannah is an accomplished professional with over 15 years of experience dedicated to delivering exceptional client and customer service. Her journey in the realm of customer management and services began with five years in various secretary roles, spanning sales and insurance, underwriting assistance, and broker support throughout London, UK.
Hannah's expertise further expanded during her two-year tenure as a Customer Service Manager at a prominent car rental company based in Queenstown, New Zealand. In this role, she honed her skills in managing customer relationships and ensuring operational excellence.
Continuing her trajectory of success, Hannah most recently served as a Customer Account Manager at St John, showcasing her proficiency in account management and a commitment to exceeding customer expectations.
Throughout her career, Hannah has held diverse job titles, including Sales Secretary, Broker Support, Underwriter Assistant, Account Assistant, Customer Service Team Leader/Manager, Customer Service Coordinator, and Event Consultant. This extensive and varied background has equipped her with a comprehensive skill set and a wealth of experience in navigating the intricacies of client relations and operational support.
With a proven track record and a commitment to excellence, Hannah stands as a valuable Operations Assistant at Fixinc, bringing a wealth of expertise and a customer-centric approach to her role.
A father and son, on a mission.
Fixinc Loyalty Program
Developing a comprehensive business resilience plan across your organisation requires a fundamental understanding of your organisation's products and services, and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and is a process Fixinc take extremely seriously.