Hannah Perry

An expat focused on Oceania businesses and supporting our team in premium level programs.



Joined Fixinc

October 2023


Board Advisory Member
Operations Assistant
Hannah Perry of Fixinc
Obsessed with making sure things work as they should.

Hannah is an accomplished professional with over 15 years of experience dedicated to delivering exceptional client and customer service. Her journey in the realm of customer management and services began with five years in various secretary roles, spanning sales and insurance, underwriting assistance, and broker support throughout London, UK.

Hannah's expertise further expanded during her two-year tenure as a Customer Service Manager at a prominent car rental company based in Queenstown, New Zealand. In this role, she honed her skills in managing customer relationships and ensuring operational excellence.

Continuing her trajectory of success, Hannah most recently served as a Customer Account Manager at St John, showcasing her proficiency in account management and a commitment to exceeding customer expectations.

Throughout her career, Hannah has held diverse job titles, including Sales Secretary, Broker Support, Underwriter Assistant, Account Assistant, Customer Service Team Leader/Manager, Customer Service Coordinator, and Event Consultant. This extensive and varied background has equipped her with a comprehensive skill set and a wealth of experience in navigating the intricacies of client relations and operational support.

With a proven track record and a commitment to excellence, Hannah stands as a valuable Operations Assistant at Fixinc, bringing a wealth of expertise and a customer-centric approach to her role.


Direct from Hannah

I'm Hannah, and my professional journey has been a dynamic exploration of client-centric roles over the past 15 years. Originally from the UK, I made the leap to New Zealand 11 years ago, embarking on a transformative adventure that has shaped my career and personal growth.

My initial five years were devoted to secretary roles in sales, insurance, underwriting assistance, and broker support. The picturesque landscapes of Queenstown, New Zealand, then became the backdrop for a two-year chapter as a Customer Service Manager in the car rental industry, where I cultivated a passion for exceptional customer relations and operational finesse.

In my most recent role as a Customer Account Manager at St John, I had the opportunity to immerse myself in the dynamic field of account management, further solidifying my commitment to exceeding customer expectations within a well established brand.

Now, as an Operations Assistant at Fixinc, I've found a professional haven that aligns perfectly with my values. Since joining the team, I've relished the chance to collaborate with like-minded professionals and explore diverse business operations throughout Oceania. Supporting various team members in their day-to-day operations at Fixinc allows me to witness a spectrum of skillsets, fostering continuous learning and growth.

One of the aspects I treasure most about my work at Fixinc is the flexibility it affords me. Striking a healthy balance between office work, remote tasks, and impromptu work sessions in cafes complements my active lifestyle. Outside of work, you'll find me engaging in yoga, hitting the gym, and exploring the beauty of NZ through invigorating walks.

Hannah Perry of Fixinc
Hannah Perry

Core specialities

Hannah's input rests heavily on the Fixinc Advisory Board and consulting practice. Hannah provides specific disciplines that are realised through real-life, industry experience at Fixinc.

Risk Management Engagement Meeting

Fixinc evaluates risk documents, facilitates an engagement meeting, and identifies areas for organisational resilience enhancement.
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Risk Management Documentation Review

Fixinc assesses client preparedness by scrutinising business units' risk management documentation for program improvement.
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Risk Management Implementation Plan

The implementation plan details project phases, delivery timeframes, and individual responsibilities for completion.
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Enterprise Risk Governance

This component involves establishing a risk management framework and defining the roles and responsibilities of individuals involved in managing risks.
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Risk Identification

Fixinc conducts workshops and analyses to systematically identify and document organisational risks.
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Risk Assessment

Fixinc evaluates and prioritises risks based on impact, likelihood, and the organisation's risk tolerance.
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Enterprise Risk Mitigation

Fixinc executes risk mitigation strategies including preventive measures, control mechanisms, and process improvements.
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Enterprise Risk Monitoring

Fixinc establishes ongoing risk monitoring and assessment mechanisms, tracking performance and assessing impacts.
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