Dare
To
Thrive

Crisis Management
for Software and IT Services.

Fixinc is a global community of multi-disciplinary senior consultants with Software and IT Services specific experience; built through decades of industry support and our Directory, the largest of its kind.

Australia Crisis Management for Software and IT Services
resilience

Software and IT Services in Australia comes with unique challenges.

Crisis management in the software and IT services industry in Australia presents unique challenges and requirements. With high dependence on technology and data, businesses in this sector face potential risks such as cyber attacks, system failures, and natural disasters. Effective crisis management in this context requires robust cybersecurity measures, disaster recovery plans, and rapid response capabilities. Additionally, being situated in a geographically diverse country with varying weather conditions, Australian software and IT services businesses need to consider region-specific risk factors such as bushfires, floods, and cyclones. Staying updated with industry regulations, continuously testing and improving crisis response plans, and maintaining strong communication channels are essential to safeguard against disruptions and minimize the impact of potential crises.

how we do it

Four phases to completing your Crisis Management program.

Software and IT Services organisations experience similar challenges here in Australia, but your unique situation will require unique solutions. Our four phase approach to the management and facilitation of our programs allows space for customisation. With strict processes, timelines, responsibilities, and project management procedures in place, Fixinc ensures that your programs are following best practice, and specific to you.

2 days
average program start time.
12 weeks
average program completion time.
Phase 1
Engagement

During the engagement phase of your Crisis Management program, you have the chance to get aquainted with your project team and validate the essential milestones linked to your project. This leads to potential outcomes such as:

Confirmation of project scope.
Development of implementation plan.
Assigning roles and responsibilities.

“Our resilience consultants are available to shoulder the burdens of your project. This ensures timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."

Brad, Global Head of Consulting and co-Founder

Phase 2
Analysis

Fixinc's Crisis Management analysis aims to assess your current capability level and identify the critical products and services that are crucial for your organisation's survival in the event of a disruption. The key outcomes that may arise from this analysis are:

Review current documents.
Analysing organisational products and services.
Review the current threat environment.

Developing comprehensive Crisis Management across your organisation requires a fundamental understanding of Software and IT Services products and services and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and one we take very seriously.

Phase 3
Development

The development phase of a Crisis Management program yields tangible results and artefacts that can aid response teams in executing a well-structured and prompt response to any incident. The outcomes of this phase may include:

Develop incident response structure.
Develop recovery strategies.
Communication protocols.
Tools and checklists.

“The incident response plan serves as a framework to guide any Software and IT Services response team in handling a disruption promptly. To be effective, the plan should be direct, adaptable, concise, and relevant.“

Ollie, Managing Director and co-Founder

Phase 4
Validation
The fourth phase aims to validate that the activities conducted in phases 1-3 are appropriate and fullfill their intended purpose. This phase also ensures that there is a continuous program of improvement in place. The key outcomes that may result from this phase are:
Response personnel training.
Scenario exercises.
Critical component testing.
Review and audit.
Maintenance program implementation.

An incident response plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it and threat landscape unique to Software and IT Services in Australia.

Contact us

Get an obligation free quote from Fixinc.

Transparent costs, scope, and a clear understanding of what our programs offer, all via a simple online proposal - ready within 15-minutes. Help us get this started for you by completing the form below.
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Get a quote within an hour of talking with us.

Yes, it really is that quick.
Utilising our in-house intelligent technology, we're able to get you a full proposal and quote within minutes after your initial call with us. In most cases, we can have the program and scope signed off and started within two days.
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Australia Crisis Management for Software and IT Services
technology

Get access to our partners within your programs.

Fixinc Advisory Board Mockup and Fixinc Directory Mockup

Imagine a world where the Software and IT Services industry has access to consistent and relevant analysis on the Software and IT Services threat landscape and emerging risks. Imagine a powerful way to communicate and manage events with an unlimited number of people in seconds across Australia and the world. These are now a reality with our partners, Sention and FACT24 who provide corporate threat intelligence and a SAAS incident response and communications tool.

Explore all technology
services

Don't just stop at Crisis Management, master the entire Tungsten Diamond ecosystem.

The Fixinc Tungsten Diamond is our simple way of visualising what and how you can achieve a high level of resilience maturity. We refer to this model in everything we do, from consulting programs, to the Advisory Board.
06
corporate resilience services available with Fixinc.
50+
unique resilience disciplines facilitated by our Advisors.
Explore our other services
Fixinc Tungsten Diamond
Averaging
7.1x
quicker implementation than industry standards.
Minimum
3x
consultants on your program implementation.
Save
<40%
on the industry standard for a silimar program.

Disaster Recovery advice from Fixinc

Running a successful business in today's rapidly changing world requires more than just strategic planning. It demands an effective Crisis Management program that can navigate unforeseen challenges and mitigate potential risks. For Australian businesses, ensuring the resilience and continuity of operations is of paramount importance. At Fixinc, we understand the unique challenges facing local businesses, and we are here to help you implement a robust Crisis Management program that will safeguard your organization's future.

One key component of a Crisis Management program for Australian businesses is conducting a thorough risk assessment. Our experienced consultants will work closely with you to identify potential risks and vulnerabilities specific to your industry and location. By understanding your business environment, we can develop customized strategies to effectively manage any crisis that may arise.

Another critical component is developing a crisis communication plan. In the event of a crisis, it is crucial to have clear and concise communication channels to disseminate accurate information to stakeholders, employees, and the general public. Our team can help you build a comprehensive crisis communication plan that ensures timely and accurate messaging, maintaining trust and confidence in your brand.

Additionally, training and preparedness are essential to successfully managing a crisis. Our consultants will provide your team with specialized training, equipping them with the necessary skills to respond quickly and effectively during an emergency. From tabletop exercises to full-scale simulations, we will guide you through realistic scenarios to ensure your organization is well-prepared.

Partner with Fixinc today, and let us help you implement a robust Crisis Management program that empowers your business to navigate through any challenging situation. Our expertise and dedication to your success make us the ideal consulting partner for safeguarding your organization's future prosperity. Contact us now to learn more about how we can support you on your journey to creating a resilient and prepared business.

Crisis Management disciplines we offer Software and IT Services.

Fixinc provides Software and IT Services organisations with bespoke, best practice programs specific to disruptions in Australia. Explore the list of Crisis Management disciplines below.

Crisis Management Program Engagement Meeting

An engagement meeting to confirm the scope of the program, establish roles & responsibilities, and proposed time line of activities.

Crisis Management Documentation Review

Assess the current level of preparedness and set a base line for program improvement.

Crisis Management Implementation Plans

Our implementation plans clearly identify each phase of the project and predicted delivery timescales. This is important for key project stakeholders.

Crisis Management Strategy Development

The Strategy Document customizes strategic response protocols for crisis management.

Crisis Management Team Development

Increase your Crisis Management Team Development capabilities with Fixinc's bespoke crisis management training - empowering your crisis team and executives.
who we are

A father and son, on a mission.

Fixinc was founded by Ollie and Brad Law. The pair experienced firsthand the results of practitioners failing their clients when they were needed most. They developed the Advisory and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology knowledge and senior executive level consulting to a fresh and impactful service.
12 yrs
in the industry together
250+
Businesses serviced together
Ollie Law and Brad Law Fixinc Directors
yours when you need it

Obtain an Advisory Board today.

Join the Fixinc ecosystem today and have our industry leading resilience Advisors on 24/7 standby for when you need them most.

You got this far, how about a step further?

Seeing as your scrolled this far, perhaps we can offer you an opportunity to work with us, for free. Our Global Head of Consulting offers quarterly program or plan reviews for your Crisis Management arrangements. Get professional feedback on where you are today, and where you should go.

Send us your details and plans
Recieve an invite and calendar link
Conduct a one hour online call
Receive a summary email / report
Brad Law of Fixinc