Dare

Thrive

Crisis Management
for Software and IT Services.

Fixinc is a global community of multi-disciplinary senior consultants with Software and IT Services specific experience; built through decades of industry support and our Directory, the largest of its kind.

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resilience

Software and IT Services in India comes with unique challenges.

Crisis management in the context of India's software and IT services businesses comes with its own unique challenges and requirements. The rapidly evolving technological landscape coupled with the country's diverse socio-political climate demands a proactive and adaptable approach. Effective crisis management strategies for Indian software and IT services businesses should encompass aspects like cybersecurity, data privacy, compliance with local regulations, cultural sensitivities, and effective communication. Understanding the nuances of the Indian market, building strong networks with local stakeholders, and being well-versed in crisis response techniques tailored to the specific industry are essential for successfully managing crisis situations in this sector.

how we do it

Four phases to completing your Crisis Management program.

Software and IT Services organisations experience similar challenges here in India, but your unique situation will require unique solutions. Our four phase approach to the management and facilitation of our programs allows space for customisation. With strict processes, timelines, responsibilities, and project management procedures in place, Fixinc ensures that your programs are following best practice, and specific to you.

2 days

average program start time.

12 weeks

average program completion time.

Phase 1

Engagement

During the engagement phase of your Crisis Management program, you have the chance to get aquainted with your project team and validate the essential milestones linked to your project. This leads to potential outcomes such as:

Confirmation of project scope.

Development of implementation plan.

Assigning roles and responsibilities.

“Our resilience consultants are available to shoulder the burdens of your project. This ensures timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."

Brad, Global Head of Consulting and co-Founder

Phase 2

Analysis

Fixinc's Crisis Management analysis aims to assess your current capability level and identify the critical products and services that are crucial for your organisation's survival in the event of a disruption. The key outcomes that may arise from this analysis are:

Review current documents.

Analysing organisational products and services.

Review the current threat environment.

Learn about business impact analysis

Developing comprehensive Crisis Management across your organisation requires a fundamental understanding of Software and IT Services products and services and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and one we take very seriously.

Phase 3

Development

The development phase of a Crisis Management program yields tangible results and artefacts that can aid response teams in executing a well-structured and prompt response to any incident. The outcomes of this phase may include:

Develop incident response structure.

Develop recovery strategies.

Communication protocols.

Tools and checklists.

“The incident response plan serves as a framework to guide any Software and IT Services response team in handling a disruption promptly. To be effective, the plan should be direct, adaptable, concise, and relevant.“

Ollie, Managing Director and co-Founder

Phase 4

Validation

The fourth phase aims to validate that the activities conducted in phases 1-3 are appropriate and fullfill their intended purpose. This phase also ensures that there is a continuous program of improvement in place. The key outcomes that may result from this phase are:

Response personnel training.

Scenario exercises.

Critical component testing.

Review and audit.

Maintenance program implementation.

Explore how we validate programs

An incident response plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it and threat landscape unique to Software and IT Services in India.

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Transparent costs, scope, and a clear understanding of what our programs offer, all via a simple online proposal - ready within 15-minutes. Help us get this started for you by completing the form below.

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Yes, it really is that quick.

Utilising our in-house intelligent technology, we're able to get you a full proposal and quote within minutes after your initial call with us. In most cases, we can have the program and scope signed off and started within two days.

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technology

Get access to our partners within your programs.

Fixinc Advisory Board Mockup and Fixinc Directory Mockup

Imagine a world where the Software and IT Services industry has access to consistent and relevant analysis on the Software and IT Services threat landscape and emerging risks. Imagine a powerful way to communicate and manage events with an unlimited number of people in seconds across India and the world. These are now a reality with our partners, Sention and FACT24 who provide corporate threat intelligence and a SAAS incident response and communications tool.

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services

Don't just stop at Crisis Management, master the entire Tungsten Diamond ecosystem.

The Fixinc Tungsten Diamond is our simple way of visualising what and how you can achieve a high level of resilience maturity. We refer to this model in everything we do, from consulting programs, to the Advisory Board.

corporate resilience services available with Fixinc.

50+

unique resilience disciplines facilitated by our Advisors.

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Averaging

7.1x

quicker implementation than industry standards.

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Minimum

consultants on your program implementation.

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Save

<40%

on the industry standard for a silimar program.

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Disaster Recovery advice from Fixinc

For India-based businesses, implementing an effective Crisis Management program is crucial in today's volatile business landscape. At Fixinc, we understand the unique challenges faced by organizations in India and can provide the expertise and guidance needed to navigate through crises successfully.

One key component of a Crisis Management program is establishing a clear communication strategy. Communication is the lifeline during a crisis, and having a well-defined plan in place helps ensure that accurate information is disseminated to all stakeholders in a timely manner. Our experienced consultants can assist you in crafting a communication strategy that is effective, transparent, and sensitive to the needs of your organization.

Another essential component is risk assessment and mitigation. In a country as diverse and dynamic as India, businesses are exposed to a range of risks including political, economic, environmental, and social. Our team at Fixinc can help you identify and prioritize these risks, and develop strategies to mitigate their impact on your operations. By taking proactive measures, your organization can be better prepared to handle potential crises when they arise.

Lastly, a comprehensive Crisis Management program must include a robust business continuity plan. This plan ensures that essential operations can continue even in the face of a crisis, minimizing downtime and financial losses. Our experts can assist you in developing a business continuity plan tailored to the specific needs of your organization, ensuring that your critical functions and processes are safeguarded.

At Fixinc, we understand that every business is unique and requires a tailored approach to Crisis Management. As your consulting partner, we will work closely with you to develop a program that not only addresses your organization's specific challenges but also aligns with your long-term goals. Together, we can navigate through crises and emerge stronger than before. Contact us today to learn how Fixinc can help you take the first step towards effective Crisis Management.

Crisis Management disciplines we offer Software and IT Services.

Fixinc provides Software and IT Services organisations with bespoke, best practice programs specific to disruptions in India. Explore the list of Crisis Management disciplines below.

Crisis Management Program Engagement Meeting

An engagement meeting to confirm the scope of the program, establish roles & responsibilities, and proposed time line of activities.

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Crisis Management Documentation Review

Assess the current level of preparedness and set a base line for program improvement.

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Crisis Management Implementation Plans

Our implementation plans clearly identify each phase of the project and predicted delivery timescales. This is important for key project stakeholders.

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Crisis Management Strategy Development

The Strategy Document customizes strategic response protocols for crisis management.

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Crisis Management Team Development

Increase your Crisis Management Team Development capabilities with Fixinc's bespoke crisis management training - empowering your crisis team and executives.

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who we are

A father and son, on a mission.

Fixinc was founded by Ollie and Brad Law. The pair experienced firsthand the results of practitioners failing their clients when they were needed most. They developed the Advisory and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology knowledge and senior executive level consulting to a fresh and impactful service.

12 yrs

in the industry together

250+

Businesses serviced together

yours when you need it

Obtain an Advisory Board today.

Join the Fixinc ecosystem today and have our industry leading resilience Advisors on 24/7 standby for when you need them most.

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You got this far, how about a step further?

Seeing as your scrolled this far, perhaps we can offer you an opportunity to work with us, for free. Our Global Head of Consulting offers quarterly program or plan reviews for your Crisis Management arrangements. Get professional feedback on where you are today, and where you should go.

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