Dare

Thrive

Incident Management
for Health Care.

Fixinc is a global community of multi-disciplinary senior consultants with Health Care specific experience; built through decades of industry support and our Directory, the largest of its kind.

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resilience

Health Care in Australia comes with unique challenges.

In Australia's healthcare sector, incident management programs have unique nature and requirements. Due to the critical nature of patient care, these programs must adhere to strict regulations and guidelines set by government bodies such as the Australian Commission on Safety and Quality in Health Care. Incident management programs in this industry aim to proactively identify and mitigate risks, improve patient safety, and enhance the quality of care. They involve regular reporting and analysis of incidents, feedback mechanisms for staff and patients, and continuous training and education to prevent recurrences, aligning with the specific needs and standards of the Australian healthcare system.

how we do it

Four phases to completing your Incident Management program.

Health Care organisations experience similar challenges here in Australia, but your unique situation will require unique solutions. Our four phase approach to the management and facilitation of our programs allows space for customisation. With strict processes, timelines, responsibilities, and project management procedures in place, Fixinc ensures that your programs are following best practice, and specific to you.

2 days

average program start time.

12 weeks

average program completion time.

Phase 1

Engagement

During the engagement phase of your Incident Management program, you have the chance to get aquainted with your project team and validate the essential milestones linked to your project. This leads to potential outcomes such as:

Confirmation of project scope.

Development of implementation plan.

Assigning roles and responsibilities.

“Our resilience consultants are available to shoulder the burdens of your project. This ensures timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."

Brad, Global Head of Consulting and co-Founder

Phase 2

Analysis

Fixinc's Incident Management analysis aims to assess your current capability level and identify the critical products and services that are crucial for your organisation's survival in the event of a disruption. The key outcomes that may arise from this analysis are:

Review current documents.

Analysing organisational products and services.

Review the current threat environment.

Learn about business impact analysis

Developing comprehensive Incident Management across your organisation requires a fundamental understanding of Health Care products and services and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and one we take very seriously.

Phase 3

Development

The development phase of a Incident Management program yields tangible results and artefacts that can aid response teams in executing a well-structured and prompt response to any incident. The outcomes of this phase may include:

Develop incident response structure.

Develop recovery strategies.

Communication protocols.

Tools and checklists.

“The incident response plan serves as a framework to guide any Health Care response team in handling a disruption promptly. To be effective, the plan should be direct, adaptable, concise, and relevant.“

Ollie, Managing Director and co-Founder

Phase 4

Validation

The fourth phase aims to validate that the activities conducted in phases 1-3 are appropriate and fullfill their intended purpose. This phase also ensures that there is a continuous program of improvement in place. The key outcomes that may result from this phase are:

Response personnel training.

Scenario exercises.

Critical component testing.

Review and audit.

Maintenance program implementation.

Explore how we validate programs

An incident response plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it and threat landscape unique to Health Care in Australia.

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Transparent costs, scope, and a clear understanding of what our programs offer, all via a simple online proposal - ready within 15-minutes. Help us get this started for you by completing the form below.

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Get a quote within an hour of talking with us.

Yes, it really is that quick.

Utilising our in-house intelligent technology, we're able to get you a full proposal and quote within minutes after your initial call with us. In most cases, we can have the program and scope signed off and started within two days.

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technology

Get access to our partners within your programs.

Fixinc Advisory Board Mockup and Fixinc Directory Mockup

Imagine a world where the Health Care industry has access to consistent and relevant analysis on the Health Care threat landscape and emerging risks. Imagine a powerful way to communicate and manage events with an unlimited number of people in seconds across Australia and the world. These are now a reality with our partners, Sention and FACT24 who provide corporate threat intelligence and a SAAS incident response and communications tool.

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services

Don't just stop at Incident Management, master the entire Tungsten Diamond ecosystem.

The Fixinc Tungsten Diamond is our simple way of visualising what and how you can achieve a high level of resilience maturity. We refer to this model in everything we do, from consulting programs, to the Advisory Board.

corporate resilience services available with Fixinc.

50+

unique resilience disciplines facilitated by our Advisors.

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Averaging

7.1x

quicker implementation than industry standards.

See how

Minimum

consultants on your program implementation.

Meet us

Save

<40%

on the industry standard for a silimar program.

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Disaster Recovery advice from Fixinc

At Fixinc, we understand the unique challenges that Australian businesses face in today's rapidly changing world. That's why we are here to help you effectively implement an Incident Management program that ensures the continuity of your operations even in the face of unexpected disruptions.

A robust Incident Management program consists of several key components that work together seamlessly to minimize the impact of incidents on your business. Firstly, a comprehensive risk assessment is essential. This helps identify potential vulnerabilities and allows for proactive measures to be put in place. Our experts at Fixinc can guide you through this process, ensuring that all areas of potential risk are adequately addressed.

Another crucial component of an Incident Management program is the development of a clear and concise incident response plan. This plan outlines the steps to be taken during an incident, assigns responsibilities, and defines communication channels. Our team at Fixinc has extensive experience in creating tailored incident response plans that align with Australian regulatory requirements, ensuring that your business is equipped to handle any situation.

Furthermore, testing and continual improvement are vital aspects of an effective Incident Management program. Regular testing exercises help identify any weaknesses in the plan and allow for necessary adjustments to be made. As your trusted consulting partner, Fixinc will provide guidance and support throughout the testing process, ensuring that your program is optimized for maximum effectiveness.

So, whether you need assistance with risk assessments, incident response planning, or testing exercises, Fixinc is here to help. Our team of experts is dedicated to partnering with you, providing tailored solutions that meet your specific needs. Let us be your trusted advisor in implementing a solid Incident Management program that safeguards your business and ensures its resilience. Contact us today to discuss how we can assist you on your journey to a more secure future.

Incident Management disciplines we offer Health Care.

Fixinc provides Health Care organisations with bespoke, best practice programs specific to disruptions in Australia. Explore the list of Incident Management disciplines below.

Incident Management Program Engagement Meeting

Get to know our team with a comprehensive Incident Management Programs engagement meeting. Here we discuss the timeline and scope of the work ahead.

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Incident Management Documentation Review

The review of your Incident Management Documentation is a process that assesses the current level of preparedness of your organisation.

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Incident Management Implementation Plan

Visible via your client Portal, the Implementation Plan details tasks, documents, responsibilities, and project progress.

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Incident Management Plan development

The development of your Incident Management Plan consists of us a simple and easy to use document that forms action plans and supporting procedures to enable the timely recovery.

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Incident Management Team Development

A pre-determined incident response team will ensure the organisation has a coordinated effective and timely response to all potential threats and disruptive risks to the organisation. Fixinc will help you find this team, develop their skillsets, and build their confidence to respond when they are needed most.

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Incident Management Training

This will be practical training sessions to validate all aspects of the incident management response and your plans.

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Incident Management Scenario Exercise

Facilitating scenario exercises ensures that Incident Management solutions fit the organisation's needs. Fixinc recommends continual improvement for organisational resilience.

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who we are

A father and son, on a mission.

Fixinc was founded by Ollie and Brad Law. The pair experienced firsthand the results of practitioners failing their clients when they were needed most. They developed the Advisory and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology knowledge and senior executive level consulting to a fresh and impactful service.

12 yrs

in the industry together

250+

Businesses serviced together

yours when you need it

Obtain an Advisory Board today.

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You got this far, how about a step further?

Seeing as your scrolled this far, perhaps we can offer you an opportunity to work with us, for free. Our Global Head of Consulting offers quarterly program or plan reviews for your Incident Management arrangements. Get professional feedback on where you are today, and where you should go.

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