Dare
To
Thrive

Incident Management
for Media and Communications.

Fixinc is a global community of multi-disciplinary senior consultants with Media and Communications specific experience; built through decades of industry support and our Directory, the largest of its kind.

Australia Incident Management for Media and Communications
resilience

Media and Communications in Australia comes with unique challenges.

Incident management for media and communications businesses in Australia presents unique challenges and requirements. The fast-paced and unpredictable nature of the industry demands a robust incident management system that can effectively handle crises and emergencies in real-time. With the Australian media landscape being highly regulated, organizations must ensure they comply with strict legal and ethical frameworks when responding to incidents. Additionally, the diverse range of stakeholders involved, including journalists, broadcasters, and advertisers, requires a comprehensive incident management plan that addresses their specific needs and concerns. Constant adaptation to the rapidly evolving media landscape and staying up-to-date with industry best practices is crucial for successfully managing incidents in this sector.

how we do it

Four phases to completing your Incident Management program.

Media and Communications organisations experience similar challenges here in Australia, but your unique situation will require unique solutions. Our four phase approach to the management and facilitation of our programs allows space for customisation. With strict processes, timelines, responsibilities, and project management procedures in place, Fixinc ensures that your programs are following best practice, and specific to you.

2 days
average program start time.
12 weeks
average program completion time.
Phase 1
Engagement

During the engagement phase of your Incident Management program, you have the chance to get aquainted with your project team and validate the essential milestones linked to your project. This leads to potential outcomes such as:

Confirmation of project scope.
Development of implementation plan.
Assigning roles and responsibilities.

“Our resilience consultants are available to shoulder the burdens of your project. This ensures timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."

Brad, Global Head of Consulting and co-Founder

Phase 2
Analysis

Fixinc's Incident Management analysis aims to assess your current capability level and identify the critical products and services that are crucial for your organisation's survival in the event of a disruption. The key outcomes that may arise from this analysis are:

Review current documents.
Analysing organisational products and services.
Review the current threat environment.

Developing comprehensive Incident Management across your organisation requires a fundamental understanding of Media and Communications products and services and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and one we take very seriously.

Phase 3
Development

The development phase of a Incident Management program yields tangible results and artefacts that can aid response teams in executing a well-structured and prompt response to any incident. The outcomes of this phase may include:

Develop incident response structure.
Develop recovery strategies.
Communication protocols.
Tools and checklists.

“The incident response plan serves as a framework to guide any Media and Communications response team in handling a disruption promptly. To be effective, the plan should be direct, adaptable, concise, and relevant.“

Ollie, Managing Director and co-Founder

Phase 4
Validation
The fourth phase aims to validate that the activities conducted in phases 1-3 are appropriate and fullfill their intended purpose. This phase also ensures that there is a continuous program of improvement in place. The key outcomes that may result from this phase are:
Response personnel training.
Scenario exercises.
Critical component testing.
Review and audit.
Maintenance program implementation.

An incident response plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it and threat landscape unique to Media and Communications in Australia.

Contact us

Get an obligation free quote from Fixinc.

Transparent costs, scope, and a clear understanding of what our programs offer, all via a simple online proposal - ready within 15-minutes. Help us get this started for you by completing the form below.
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Utilising our in-house intelligent technology, we're able to get you a full proposal and quote within minutes after your initial call with us. In most cases, we can have the program and scope signed off and started within two days.
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Australia Incident Management for Media and Communications
technology

Get access to our partners within your programs.

Fixinc Advisory Board Mockup and Fixinc Directory Mockup

Imagine a world where the Media and Communications industry has access to consistent and relevant analysis on the Media and Communications threat landscape and emerging risks. Imagine a powerful way to communicate and manage events with an unlimited number of people in seconds across Australia and the world. These are now a reality with our partners, Sention and FACT24 who provide corporate threat intelligence and a SAAS incident response and communications tool.

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Don't just stop at Incident Management, master the entire Tungsten Diamond ecosystem.

The Fixinc Tungsten Diamond is our simple way of visualising what and how you can achieve a high level of resilience maturity. We refer to this model in everything we do, from consulting programs, to the Advisory Board.
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corporate resilience services available with Fixinc.
50+
unique resilience disciplines facilitated by our Advisors.
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7.1x
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Disaster Recovery advice from Fixinc

At Fixinc, we understand that running a business in Australia comes with unique challenges. From natural disasters like bushfires and floods to cybersecurity threats, it's crucial for businesses to be prepared for any unforeseen incidents that may disrupt their operations. That's why implementing a robust Incident Management program is of paramount importance.

First and foremost, Australian businesses need to conduct a thorough risk assessment to identify potential vulnerabilities and develop strategies to mitigate them. This step is essential in ensuring that the Incident Management program is tailored to the specific needs of the organization. Fixinc can help you assess your risks and create a comprehensive plan that addresses all possible scenarios.

After identifying the risks, it's crucial to establish clear communication channels and define roles and responsibilities within the Incident Management team. An effective communication system ensures that the right information reaches the right people at the right time, minimizing response time and enabling swift decision-making. With our expertise in Incident Management, we can help you design and implement effective communication protocols that align with your organization's structure and requirements.

Another key component of your Incident Management program is regular training and testing. Fixinc can assist your organization in conducting simulated exercises and drills to test the efficacy of your response plans and identify areas for improvement. Our consultants will provide training sessions that educate your staff on best practices and equip them with the necessary skills to respond effectively to any incident.

In the unfortunate event of an incident, having a clearly defined incident response plan is crucial. Fixinc will work closely with your organization to develop a comprehensive plan that outlines the steps to be taken during an incident, including escalation procedures and methods of communication. Our consultants bring a wealth of experience in Incident Management, ensuring that your response plan aligns with industry best practices.

Investing in an Incident Management program is an investment in the resilience and continuity of your business. At Fixinc, we understand the challenges faced by Australian businesses, and we are here to provide you with the expertise and support you need. Contact us today to learn more about our consulting services and how we can help you implement an effective Incident Management program that meets your organization's specific requirements.

Incident Management disciplines we offer Media and Communications.

Fixinc provides Media and Communications organisations with bespoke, best practice programs specific to disruptions in Australia. Explore the list of Incident Management disciplines below.

Incident Management Program Engagement Meeting

Get to know our team with a comprehensive Incident Management Programs engagement meeting. Here we discuss the timeline and scope of the work ahead.

Incident Management Documentation Review

The review of your Incident Management Documentation is a process that assesses the current level of preparedness of your organisation.

Incident Management Implementation Plan

Visible via your client Portal, the Implementation Plan details tasks, documents, responsibilities, and project progress.

Incident Management Plan development

The development of your Incident Management Plan consists of us a simple and easy to use document that forms action plans and supporting procedures to enable the timely recovery.

Incident Management Team Development

A pre-determined incident response team will ensure the organisation has a coordinated effective and timely response to all potential threats and disruptive risks to the organisation. Fixinc will help you find this team, develop their skillsets, and build their confidence to respond when they are needed most.

Incident Management Training

This will be practical training sessions to validate all aspects of the incident management response and your plans.

Incident Management Scenario Exercise

Facilitating scenario exercises ensures that Incident Management solutions fit the organisation's needs. Fixinc recommends continual improvement for organisational resilience.
who we are

A father and son, on a mission.

Fixinc was founded by Ollie and Brad Law. The pair experienced firsthand the results of practitioners failing their clients when they were needed most. They developed the Advisory and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology knowledge and senior executive level consulting to a fresh and impactful service.
12 yrs
in the industry together
250+
Businesses serviced together
Ollie Law and Brad Law Fixinc Directors
yours when you need it

Obtain an Advisory Board today.

Join the Fixinc ecosystem today and have our industry leading resilience Advisors on 24/7 standby for when you need them most.

You got this far, how about a step further?

Seeing as your scrolled this far, perhaps we can offer you an opportunity to work with us, for free. Our Global Head of Consulting offers quarterly program or plan reviews for your Incident Management arrangements. Get professional feedback on where you are today, and where you should go.

Send us your details and plans
Recieve an invite and calendar link
Conduct a one hour online call
Receive a summary email / report
Brad Law of Fixinc