Dare

Thrive

Incident Management Programs
for Media.

Fixinc is a global community of multi-disciplinary senior consultants with Media specific experience; built through decades of industry support and our Directory, the largest of its kind.

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resilience

Media in India comes with unique challenges.

Incident Management Programs for media businesses in India have their own unique nature and requirements. Due to the dynamic and fast-paced nature of the media industry, incidents can occur frequently, ranging from technical glitches to public relations crises. A successful incident management program in India's media sector requires a comprehensive understanding of the local media landscape, regulatory frameworks, and cultural sensitivities. Effective communication, efficient coordination, and quick response times are crucial to ensure minimal impact on business operations and reputation. Additionally, having a deep understanding of India's diverse media outlets and consumers' preferences is vital to devise appropriate strategies for incident resolution and stakeholder engagement.

how we do it

Four phases to completing your Incident Management program.

Media organisations experience similar challenges here in India, but your unique situation will require unique solutions. Our four phase approach to the management and facilitation of our programs allows space for customisation. With strict processes, timelines, responsibilities, and project management procedures in place, Fixinc ensures that your programs are following best practice, and specific to you.

2 days

average program start time.

12 weeks

average program completion time.

Phase 1

Engagement

During the engagement phase of your Incident Management program, you have the chance to get aquainted with your project team and validate the essential milestones linked to your project. This leads to potential outcomes such as:

Confirmation of project scope.

Development of implementation plan.

Assigning roles and responsibilities.

“Our resilience consultants are available to shoulder the burdens of your project. This ensures timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."

Brad, Global Head of Consulting and co-Founder

Phase 2

Analysis

Fixinc's Incident Management analysis aims to assess your current capability level and identify the critical products and services that are crucial for your organisation's survival in the event of a disruption. The key outcomes that may arise from this analysis are:

Review current documents.

Analysing organisational products and services.

Review the current threat environment.

Learn about business impact analysis

Developing comprehensive Incident Management across your organisation requires a fundamental understanding of Media products and services and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and one we take very seriously.

Phase 3

Development

The development phase of a Incident Management program yields tangible results and artefacts that can aid response teams in executing a well-structured and prompt response to any incident. The outcomes of this phase may include:

Develop incident response structure.

Develop recovery strategies.

Communication protocols.

Tools and checklists.

“The incident response plan serves as a framework to guide any Media response team in handling a disruption promptly. To be effective, the plan should be direct, adaptable, concise, and relevant.“

Ollie, Managing Director and co-Founder

Phase 4

Validation

The fourth phase aims to validate that the activities conducted in phases 1-3 are appropriate and fullfill their intended purpose. This phase also ensures that there is a continuous program of improvement in place. The key outcomes that may result from this phase are:

Response personnel training.

Scenario exercises.

Critical component testing.

Review and audit.

Maintenance program implementation.

Explore how we validate programs

An incident response plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it and threat landscape unique to Media in India.

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Transparent costs, scope, and a clear understanding of what our programs offer, all via a simple online proposal - ready within 15-minutes. Help us get this started for you by completing the form below.

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Get a quote within an hour of talking with us.

Yes, it really is that quick.

Utilising our in-house intelligent technology, we're able to get you a full proposal and quote within minutes after your initial call with us. In most cases, we can have the program and scope signed off and started within two days.

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technology

Get access to our partners within your programs.

Fixinc Advisory Board Mockup and Fixinc Directory Mockup

Imagine a world where the Media industry has access to consistent and relevant analysis on the Media threat landscape and emerging risks. Imagine a powerful way to communicate and manage events with an unlimited number of people in seconds across India and the world. These are now a reality with our partners, Sention and FACT24 who provide corporate threat intelligence and a SAAS incident response and communications tool.

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services

Don't just stop at Incident Management, master the entire Tungsten Diamond ecosystem.

The Fixinc Tungsten Diamond is our simple way of visualising what and how you can achieve a high level of resilience maturity. We refer to this model in everything we do, from consulting programs, to the Advisory Board.

corporate resilience services available with Fixinc.

50+

unique resilience disciplines facilitated by our Advisors.

Explore our other services

Averaging

7.1x

quicker implementation than industry standards.

See how

Minimum

consultants on your program implementation.

Meet us

Save

<40%

on the industry standard for a silimar program.

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Disaster Recovery advice from Fixinc

At Fixinc, we understand the criticality of incident management for businesses in India. With the ever-increasing complexity of the business landscape, it is essential for organizations to be prepared for unforeseen events. An effective incident management program can help mitigate the impact of disruptions and ensure a speedy recovery.

First and foremost, it is vital for businesses to establish a robust incident response team. This team should comprise of individuals from different departments, each with their unique expertise, to ensure a comprehensive approach to incident management. Our experienced consultants at Fixinc can assist you in selecting the right people for this team, equipping them with the necessary skills and knowledge to handle any situation that may arise.

Another key component of an incident management program is the development of incident response plans. These plans should outline specific procedures to be followed in the event of an incident, including communication protocols, escalation processes, and recovery strategies. At Fixinc, we have extensive experience in developing customized incident response plans that meet the unique needs of businesses in India.

Additionally, regular training and exercises are crucial to ensuring the effectiveness of an incident management program. Our consultants can assist your organization in conducting tabletop exercises and simulations to test the readiness of your response team and identify any areas for improvement. We can also provide training programs tailored to the specific needs of your business, helping your employees understand their roles and responsibilities in incident management.

Partnering with Fixinc can provide your business with the expertise and support needed to implement a comprehensive incident management program. Our experienced consultants understand the challenges faced by businesses in India and can work closely with you to develop tailored solutions. Contact us today to learn more about how we can help your organization navigate the complexities of incident management and ensure business continuity.

Incident Management disciplines we offer Media.

Fixinc provides Media organisations with bespoke, best practice programs specific to disruptions in India. Explore the list of Incident Management disciplines below.

Incident Management Program Engagement Meeting

Get to know our team with a comprehensive Incident Management Programs engagement meeting. Here we discuss the timeline and scope of the work ahead.

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Incident Management Documentation Review

The review of your Incident Management Documentation is a process that assesses the current level of preparedness of your organisation.

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Incident Management Implementation Plan

Visible via your client Portal, the Implementation Plan details tasks, documents, responsibilities, and project progress.

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Incident Management Plan development

The development of your Incident Management Plan consists of us a simple and easy to use document that forms action plans and supporting procedures to enable the timely recovery.

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Incident Management Team Development

A pre-determined incident response team will ensure the organisation has a coordinated effective and timely response to all potential threats and disruptive risks to the organisation. Fixinc will help you find this team, develop their skillsets, and build their confidence to respond when they are needed most.

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Incident Management Training

This will be practical training sessions to validate all aspects of the incident management response and your plans.

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Incident Management Scenario Exercise

Facilitating scenario exercises ensures that Incident Management solutions fit the organisation's needs. Fixinc recommends continual improvement for organisational resilience.

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who we are

A father and son, on a mission.

Fixinc was founded by Ollie and Brad Law. The pair experienced firsthand the results of practitioners failing their clients when they were needed most. They developed the Advisory and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology knowledge and senior executive level consulting to a fresh and impactful service.

12 yrs

in the industry together

250+

Businesses serviced together

yours when you need it

Obtain an Advisory Board today.

Join the Fixinc ecosystem today and have our industry leading resilience Advisors on 24/7 standby for when you need them most.

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You got this far, how about a step further?

Seeing as your scrolled this far, perhaps we can offer you an opportunity to work with us, for free. Our Global Head of Consulting offers quarterly program or plan reviews for your Incident Management arrangements. Get professional feedback on where you are today, and where you should go.

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