Hannah is a meticulous operations and quality assurance specialist with over 15 years of experience ensuring system integrity, compliance, and flawless execution across client programs. At Fixinc, she oversees all operational frameworks, ensuring that every process functions as designed without gaps, errors, or inefficiencies. With a background in customer management, account oversight, and operational compliance, she enforces rigorous quality control, making certain that no mistakes leave the office.

Her career began in London, where she spent five years in secretarial and underwriting support roles across sales and insurance, gaining experience in broker support and client service. She then moved to New Zealand, where she served as a Customer Service Manager at a leading car rental company in Queenstown, refining her skills in operational oversight and customer relations. Most recently, she worked as a Customer Account Manager at St John, managing client accounts and ensuring service excellence.

With a proven track record in risk mitigation, process optimisation, and service delivery assurance, Hannah plays a key role in maintaining Fixinc’s reputation for precision and excellence.