Incident Management Training

resilience services

CIMS gives you the structure, but structure only works if people know how to use it. This module equips your team to confidently apply New Zealand’s Coordinated Incident Management System (CIMS) in real-world scenarios. We bridge the gap between theory and practical response, tailored to your operations and industry.

Incident Management Training in four steps. How we do resilience at Fixinc.

01.

Plan

Agile, first-principles planning ensures a smooth rollout of your refreshed program.

02.

We will ensure Incident Management Training is rolled out smoothly at your organisation.

03.

check

Your Incident Management Training is draft until validated, we will fix that.

04.

act

Your team and ours will be ready when your Incident Management Training is activate in real-life.

Incident Management Training (CIMS) teaches your teams how to apply CIMS 2 and CIMS 4 principles across functional roles. From understanding the Control function, to coordinating Operations, Logistics, and Planning & Intelligence, we guide your staff through the structure they’ll operate in during an incident. We include interactive simulations, terminology familiarisation, and reporting walkthroughs. Whether prepping for an actual CIMS course or embedding it post-certification, this module makes the model real.

Fixinc has been working with CIMS since day one. Our facilitators have delivered in real-time emergencies where CIMS was live and evolving. We know where organisations struggle, confused handovers, duplication of effort, poor role clarity, and we’ve built this training to fix that. It’s sharp, scenario-driven, and built around how your teams actually work, not just how they’re supposed to.

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What you can expect when you start Incident Management Training with us.

Meet who you'll talk to

Link to chat

A link will be sent to you via email from our Advisory team. You get to pick a time to chat that's convenient to you - over the phone, Teams, Zoom, or in person.

30-45 minutes

Tell us what your objectives are. We have a set of questions ready to go for you. We'll share 'how we do things', and give you a chance for any Q&A you have.

Proposal & Quote

We will get you a proposal within 24 hours detailing the scope of work. 1 week later, we will discuss it. 10 minutes later you will have a final quote from us to sign.

5 Weeks

Our clients expect us to be working for them, not chasing proposals. If it's not signed off within 5 weeks, we'll assume it's not the right time.

Review & Health Check

All Incident Management Training we implement start with a deep review of what's already in place. We set benchmarks formed from best practice and ISO standards.

Design and Develop

With as much involvement as neccersary from your team, we'll build out the Incident Management Training part of your Incident Management program to the very highest quality available.

Validate

Where appropriate, we will test and validate your new Incident Management Training discipline. This provides tangible evidence of capability and maturity to your stakeholders.

Maintain

The number one set back for organisations who embed resilience is momentum. We'll build a plan to ensure your Incident Management Training runs annually.

Additional Incident Management Disciplines. Expand your Incident Management Training.

We have carefully selected the most impactful and relevant Incident Management disciplines that will ensure a modern organisation can withstand and thrive through even the worst the threat landscape can throw at us. Explore some below.

Incident management Exercise

You don’t want the first time your team manages an incident to be during the real thing. This module simulates live response pressure in a safe but high-stakes environment, testing coordination, communication, and clarity under fire. We don’t just test the plan, we show your people how to lead through it.

Incident Management Plan

When an incident hits, your team shouldn’t be asking “what’s next?”, your plan should already have the answer. This module helps you build a clear, usable Incident Management Plan that gives structure, speed, and confidence in the moment. We skip the paperwork trap and focus on plans people actually use.

Incident Management Scenario Exercise

This isn't just a scenario, it's a full-speed test of your incident response. We simulate chaos in a safe space to build calm, capable teams.

Incident Management Team Training

A response plan means nothing if the people running it haven’t trained for it. This module turns incident response roles into real-world capabilities, focused, confident, and ready to lead under pressure. We train your people for what their job actually looks like in a live event.

Incident Management Team Development

In a high-pressure incident, your response is only as strong as the team behind it. This module builds the structure, clarity, and trust your incident management team needs to lead when the heat is on. We shape the team around your real world, not just a framework.

Frequently asked Incident Management Training questions.

Does Incident Management Training link to other services or tools you offer?

Yes — Incident Management Training often feeds into our other services like planning, validation, or digital tools. We design it to integrate, not sit in a silo.

What kind of outcomes can we expect from engaging in Incident Management Training?

Clients typically gain clarity, leadership alignment, and a measurable shift in preparedness through our Incident Management Training delivery — no matter their starting point.

How do we know when our Incident Management Training activity is fully effective?

We validate success through exercises, engagement, and outcomes. If your Incident Management Training effort drives action, conversation, and continuous use — it's working.

How is Incident Management Training different from traditional approaches we've seen?

Unlike templated models, our Incident Management Training work adapts to the client's sector, stakeholders, and risk profile. It's hands-on, flexible, and always validated.

What does the Incident Management Training discipline involve when delivered by Fixinc?

Incident Management Training at Fixinc is built to be clear, structured, and aligned with our Tungsten Diamond lifecycle. It's tailored to your program maturity and backed by real-world application.

Still have questions?

Over a no-obligation call, we will walk you through how are tools work for you to determine if they're right for you.

contact fixinc

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