Entering 2025, the world remains fractured across geopolitics, environment, society, economy,
and technology. Conflicts have escalated, extreme weather worsened, polarization deepened, and technology
has fueled misinformation.

This introductory module offers a comprehensive overview of the key success factors essential for best-practice crisis
management. It examines the definition of a crisis and the conditions that determine when a crisis response is necessary. The module also provides a brief introduction to the other modules included in the program.

According to a PwC Global Crisis Survey, 95% of business leaders reported that their crisis management capabilities needed improvement.

This module delves into the processes, tools, and techniques organisations use to manage crisis events. It covers the essential components of an effective crisis plan, tools for improving stakeholder management and crisis communication, and key questions to ensure accurate information is gathered.

He is not a bad leader because he makes bad decisions, he is a bad leader because he makes no decisions.

This module defines the skills and competencies essential for an effective crisis leader. Through case studies, participants explore the significance of these attributes and assess their own strengths and areas for development. The module also examines the expectations that various stakeholders have of a crisis leader.

"It is a well established proposition that both self control and cognitive effort are forms of mental work. Several psychological studies have shown that people who are simultaneously challenged by a demanding cognitive task and by temptation are more likely to yield to the temptation."

This module examines the effects of stress on decision-making, focusing on key decisions that influence crisis outcomes and how stress impacts cognitive abilities. It provides practical tools and techniques to strengthen decision-making skills under extreme pressure.

Further compounding his tone-deaf remarks about the oil spill, BP CEO Tony Hayward told the Today Show, "there's no one who wants this thing over more than I do. You know...I'd like my life back!"

This module offers insights into common communication pitfalls made by Crisis Team members during a crisis and examines how stress can impair communication communication effectiveness with various stakeholder groups before, during, and after a crisis event.

Organisations had to rapidly reassess their ability to balance in-person and remote activities during covid-19, leading to widespread implementation of remote work. This shift required HR professionals to manage new challenges in job design, workspace arrangements, and employee interactions.

Often overlooked by Crisis Teams, the human aspects of a crisis are the focus of this module. It gives participants insight into the psychological reactions individuals may experience during major events and offers strategies for managing productivity challenges arising from critical incident stress, physical displacement, reputational damage, and related impacts.

The decontamination of U.S. Postal Service facilities after the 2001 anthrax attacks was a lengthy process that took several years for some locations. The Brentwood Postal Facility in Washington, DC and the Trenton Postal Distribution Center in New Jersey were particularly affected and remained closed for years for decontamination.

This module offers participants a set of practical tools for making critical crisis decisions. The first tool helps decision-makers recognize when to transition into ‘crisis’ mode during an incident. The second tool assists crisis managers in evaluating the potential financial, legal, human, reputational, and strategic impacts of a crisis.

"That quiet Friday afternoon has become our darkest of days. But for the families, it was more than that. It was
the day that the simple act of prayer...led to the loss of their loved ones’ lives. Those loved ones were brothers,
daughters, fathers, and children. They were New Zealanders. They are us. And because they are us, we, as a nation, mourn them."

This module links crisis actions with strategies for a swift return to normal operations. It teaches participants post-crisis actions, recovery priorities, potential delays, and issues in the
recovery phase.