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The Tungsten Diamond
by Fixinc
A simple model for mastering resilience
The Tungsten Diamond is our framework for corporate resilience, built to simplify complex concepts and ensure nothing critical is missed. It reflects global best practices, yet it’s flexible enough to adapt to any organisation. Every Fixinc service and discipline maps to this model, helping you see the full picture of where you are, and what’s next.
Simplicity in resilience.
One model, total clarity.
The Tungsten Diamond strips away the noise that often surrounds resilience. With one simple, structured model, it becomes easy to see how planning and response should work together - and what’s missing if they don’t. It’s not just a visual aid, it’s a working guide that maps exactly how your resilience efforts connect across planning, response, and real-world pressures.
01.
Planning
Where resilience starts, and where it matures
The planning phase is where the foundations of corporate resilience are built. It includes key activities like business continuity, crisis management, IT disaster recovery, and incident planning. These aren’t one-off tasks, they’re ongoing disciplines carried out and refined over time. When done properly, planning engages teams across the business, maps critical risks, and lays out practical, validated strategies. A mature organisation revisits these disciplines annually, adjusting for new threats, resource changes, and evolving business goals. In the Tungsten Diamond, this stage forms the base of the model; strong, structured, and essential.
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02.
Response
The real-world test of your planning
When disruption strikes, the response phase activates. This is where leadership, communication, and coordination come into play under real pressure. The quality of your response is directly linked to the quality of your planning. Organisations that prepare well can activate crisis teams, notify stakeholders, and manage incidents calmly and effectively. This phase includes tools and disciplines like emergency notifications, advisory support, and pre-assigned roles and responsibilities. In the Tungsten Diamond, response sits at the peak of the model - high pressure, high stakes, and fully reliant on what’s come before.
03.
Business as usual
Recovery is more than returning to normal
The goal of resilience isn’t just to recover, it’s to recover smarter. The return to business as usual is an opportunity to assess what happened, what worked, and what must change next time. This phase focuses on lessons learned, continuous improvement, and embedding resilience into the culture. Organisations that treat post-incident reviews seriously grow stronger after every disruption. In the Tungsten Diamond, business as usual isn’t an end point, it’s a reset that feeds back into the planning cycle and builds long-term maturity.
Why the Tungsten Diamond works in practice
We created the Tungsten Diamond to help teams cut through the complexity of resilience. It’s a model that’s easy to adopt, simple to communicate, and built to drive long-term impact.
Response with confidence
When things go wrong, this phase activates. The Diamond’s top layers focus on structured, coordinated response, from executive decisions down to team-level action. Here’s where tools like F24, defined roles, and real-time communications bring planning to life under pressure.
A stronger return to BAU
The end goal isn’t just recovery, it’s learning. After every disruption, this phase ensures lessons are captured, plans are updated, and culture is strengthened. It’s about returning to operations quickly, but better prepared for next time.
Planning made practical
This phase includes disciplines like business continuity, crisis management, and IT disaster recovery. It’s where the bulk of the work happens, through structured validation, simulations, and repeatable testing. For those looking to lead in their sector, it can also align with ISO accreditation and industry standards.
Specific programs that help to plan for the worst.
Our tools that help manage any response.
Explore our resilience services,
all aligned to the Tungsten Diamond.
All of Fixinc's resilience services and disciplines meet the requirements set out in our Tungsten Diamond. Implementing and validating these creates the highest level of resilience maturity. Explore them below.
