Incident Management

We start with an initial consultation to understand your needs and objectives through a 45-minute discovery call. This is followed by a digital proposal outlining recommended services, approach, timeframes, and investment required. We can then develop a detailed project plan based on agreed priorities. Once signed, an hours' engagement meeting is conducted within a 4 week window, and then the program begins.

We use a combination of engagement strategies, including stakeholder workshops, training sessions, communication campaigns, and practical exercises to build awareness and capability across all levels of the organisation. At a more general level, we build relationships with key members of your team through email campaigns, one on one meetings, and even connecting over LinkedIn. This builds trust and typically uncovers issues or ideas from more introverted colleagues.

Yes, and in fact, it is our core service offering outcome. At Fixinc, we're seeking to build lifelong partnerships with individuals and organisations. This does two things: it allows us to pore ourselves into the very fabric of your organisation and threat landscape, build relationships where we are always available to support you, and hold ourselves accountable to ensure your resilience capability is continuously growing.

First and foremost, it is the simplicity of our programs. Many organisations and professionals are led to believe that the "threat landscape is evolving at an unprecedented rate", and whilst there is no legitimate data to support this claim, it only creates fear through marketing. We believe that resilience can be a simple, modern skill developed through building a culture of resilience, and removing the noise of bulky plans and poor technology.

Implementation timeframes vary based on organisation size and complexity, typically ranging from 6-9 months. We provide a detailed project plan with milestones and can phase implementation to address priority areas first. Our team are considered industry experts in project management and implementation. Typically, the only delay are stakeholders from your organisation. Our quickest program rollout was 4.5 weeks.

Fixinc tailors programs based on industry-specific risks, regulatory requirements, and your business goals through detailed assessments and expert consultations. Utilising hundreds of millions of threat intelligence data sets through our technology partnerships, we're able to create tailored programs for each organisation in any industry.

Initially, we need to understand your current resilience capabilities, regulatory obligations, key risks, and strategic objectives. We'll provide a detailed information request once we agree on the scope of engagement via our client portal.

Our pricing is based on the scope of services required, organisation size, and complexity of requirements. All activities start from a base investment that we can share with you. We provide detailed proposals with clear deliverables and can structure engagements to align with your budget constraints. Typically, our client base has an annual business continuity budget of $45,000 or an entire resilience program of between 55 and $100,000.

Our comprehensive suite of services helps organisations prepare for, respond to, and recover from disruptions through integrated approaches to emergency management, crisis management, IT disaster recovery, and business continuity planning. We align these with international standards and local regulatory requirements. However, at its core our programs and support gets into the heart of your culture and continuously identifies ways to simplify how you plan and respond to threats. People are busy, they don't have time to attend multiple, day long training. We make it simple.

Our team focus heavily on streamlined project management processes. We utilise our own technology to create implementation plans that make every step seamless. External factors (like getting your team involved with meetings) may impact time, but we have techniques to speed this up. Typically, a single program can take between 5 weeks and 3 months.

While ROI varies, organisations typically see benefits through reduced impact of disruptions, improved stakeholder confidence, competitive advantage, and reduced insurance premiums. We can provide case studies demonstrating value realisation.

We specialise in serving medium to large-sized organisations across New Zealand, Australia, and Malaysia (the Oceania and ASEAN regions), in both public and private sectors. Our clients include financial institutions, government agencies, healthcare providers, and major corporations. You can see a list of all our industries serviced here.

Crisis management focuses on strategic decision-making for significant disruptions, while incident management deals with operational responses to localised issues. We ensure that your organisation has policies, processes, and capabilities in place to handle each of these disciplines. All programs will be seamlessly aligned to one another ensuring synergy across your response capability.

In most cases, you can expect programs to start from $10,000 AUD. However, reviews are as little as a few thousand. After we establish a scope of work and your requirements, we can provide you an initial quote within the same day of enquiry to pinpoint a more appropriate fee. We believe in long-term partnerships at Fixinc, so if budgets are a restraint, we can work with you.