Loyalty Program Terms and Conditions

1        Introduction and Definitions

1.1 These terms and conditions ("Loyalty Program Terms") govern the Fixinc Loyalty Program ("Loyalty Program") offered by Fixinc Consulting Partners Ltd trading as Fixinc ("Fixinc", "we", "us", "our") to eligible clients. These Loyalty Program Terms were reviewed and authorised by the Board of Fixinc on 1st January 2026.

1.2 These Loyalty Program Terms supersede and replace any previous loyalty program terms, including those previously contained within Fixinc's broader Program Terms and Conditions. By continuing to participate in the Loyalty Program after the effective date, the Client agrees to be bound by these Loyalty Program Terms.

1.3 The Loyalty Program is a complimentary program designed to reward Clients for their ongoing engagement with Fixinc. The Loyalty Program operates at Fixinc's sole discretion and forms part of our commitment to building lasting partnerships with our Clients.

1.4 In these Loyalty Program Terms, the following definitions apply:

1.4.1     "Advisory Services" means the consulting, advisory, and professional services provided by Fixinc, excluding technology products, Fixinc partner programs, and any travel or expense-related costs.

1.4.2     "Client" means the organisation, company, or not-for-profit entity that has entered into a Program with Fixinc and is eligible to participate in the Loyalty Program.

1.4.3     "Enrolment Date" means the date the Client signs their first proposal for Advisory Services with Fixinc, which establishes the starting point for the Client's participation in the Loyalty Program.

1.4.4     "Lifetime Points Earned" means the cumulative total of all Redeemable Points earned by the Client since their Enrolment Date. Lifetime Points Earned determines the Client's tier status and does not decrease when Redeemable Points are redeemed.

1.4.5     "Loyalty Program" means the Fixinc Loyalty Program as described in these Loyalty Program Terms.

1.4.6     "Points Schedule" means the separate document maintained by Fixinc that sets out the activities through which Clients can earn Redeemable Points, together with their corresponding point values and any applicable conditions.

1.4.7     "Program" means any engagement, project, or scope of work undertaken by Fixinc on behalf of the Client, which may include Advisory Services and technology components.

1.4.8     "Redeemable Points" means the points earned by a Client that can be accumulated and redeemed against eligible Advisory Services, subject to these Loyalty Program Terms.

1.4.9     "Redemption Schedule" means the separate document maintained by Fixinc that sets out the redemption parameters, including the maximum redemption value per Program.

1.4.10  "Tier" means the Client's status level within the Loyalty Program (Bronze, Silver, Gold, Platinum, or Diamond), determined by Lifetime Points Earned as set out in the Tier Schedule.

1.4.11  "Tier Schedule" means the separate document maintained by Fixinc that sets out the Lifetime Points Earned thresholds for each Tier and the associated benefits.

2        Program Eligibility and Enrolment

2.1 The Loyalty Program is available to all Clients who enter into a Program with Fixinc that includes Advisory Services. Enrolment in the Loyalty Program is automatic upon the Client signing their first proposal for Advisory Services with Fixinc.

2.2 The Client's participation in the Loyalty Program commences on the date the Client signs their first proposal for Advisory Services ("Enrolment Date"). The Enrolment Date establishes the starting point for the Client's points accumulation and relevant eligibility periods under these Loyalty Program Terms.

2.3 If a Client fails to pay the required deposit for their Program, their participation in the Loyalty Program will be suspended until payment is received. Once payment is received, any points that would have been earned during the suspension period will be awarded retrospectively from the Enrolment Date. If the Client cancels the Program without paying the required deposit, no points will be awarded for that Program.

2.4 The Loyalty Program applies only to Advisory Services provided directly by Fixinc. Technology products, including subscriptions purchased through Fixinc partner programs, do not qualify for earning Redeemable Points.

2.5 A Client may opt out of the Loyalty Program by providing written notice to their lead account manager or by emailing info@fixinc.org. Opt-out requests are subject to a 30-day cooling-off period, during which the Client may withdraw their request. During the cooling-off period, the Client will continue to earn points as normal. Upon expiry of the cooling-off period, the Client's participation in the Loyalty Program will cease and any accumulated Redeemable Points and Lifetime Points Earned will be forfeited.A Client who has opted out may request to re-join the Loyalty Program, subject to Fixinc's approval at its sole discretion. If approved, the Client will commence participation with zero points and a new Enrolment Date.

2.6 Fixinc reserves the right to refuse or revoke Loyalty Program membership to any Client at its sole discretion, including but not limited to circumstances involving breach of these Loyalty Program Terms or any other agreement with Fixinc.

3        Earning Redeemable Points

3.1 Clients earn Redeemable Points through two primary methods: spending on Advisory Services with Fixinc, and completing bonus activities as set out in the Points Schedule.

3.2 For Advisory Services, Clients earn Redeemable Points at a rate of 0.05 points per $1 (NZD) spent. Points are calculated on the Advisory Services portion of each proposal only, based on the NZD value as recorded in Fixinc's systems. Technology products, Fixinc partner program subscriptions, travel costs, expenses, and any other non-Advisory Services components are excluded from points calculations.

3.3 Redeemable Points for Advisory Services are awarded when the Client signs the relevant proposal. If a proposal includes both Advisory Services and excluded items, Fixinc will calculate the points based on the Advisory Services value as specified in the proposal.

3.4 Clients may also earn Redeemable Points by completing bonus activities as detailed in the Points Schedule. Bonus activities may include, but are not limited to, sharing Fixinc content on social media, providing reviews, making referrals, and other engagement activities. The Points Schedule sets out the available bonus activities, their corresponding point values, and any applicable conditions, including any frequency limits.

3.5 To claim Redeemable Points for bonus activities, Clients must submit evidence of the completed activity to their lead account manager or to info@fixinc.org. Fixinc will verify all claimed bonus activities before awarding points. Points for bonus activities are awarded at Fixinc's discretion.

3.6 Claims for bonus activity points may be submitted at any time, provided the activity was completed during the Client's eligible participation period in the Loyalty Program as defined in these Loyalty Program Terms. Fixinc reserves the right to decline points for activities completed outside of the Client's eligibility period.

3.7 If Fixinc declines to award points for a claimed bonus activity, the Client may appeal the decision by contacting their lead account manager or emailing info@fixinc.org within 30 days of being notified of the decision. Fixinc will review the appeal and provide a final determination, which shall be binding.

3.8 Fixinc reserves the right to amend the points earning rate for Advisory Services and to update the Points Schedule at any time, subject to the notice provisions set out in these Loyalty Program Terms.

4        Tier Status and Qualification

4.1 The Loyalty Program includes five tier levels: Bronze, Silver, Gold, Platinum, and Diamond. A Client's tier status is determined by their Lifetime Points Earned, which represents the cumulative total of all Redeemable Points earned by the Client since their Enrolment Date.

4.2 Lifetime Points Earned is a running total that increases each time the Client earns Redeemable Points. Lifetime Points Earned does not decrease when the Client redeems Redeemable Points.

4.3 The tier thresholds based on Lifetime Points Earned are set out in the Tier Schedule, which is maintained separately by Fixinc and may be updated from time to time subject to the notice provisions in these Loyalty Program Terms.

4.4 All Clients commence at Bronze tier upon enrolment in the Loyalty Program. Tier status is assessed and updated immediately upon the Client signing a new proposal that results in their Lifetime Points Earned reaching the next tier threshold.

4.5 If a Client's participation in the Loyalty Program expires or is terminated in accordance with these Loyalty Program Terms, their Lifetime Points Earned will reset to zero. If the Client subsequently re-enrols in the Loyalty Program, they will recommence at Bronze tier.

4.6 Fixinc may, at its sole discretion, take into account a returning Client's historical relationship with Fixinc when determining their initial tier status upon re-enrolment. Any such consideration is at Fixinc's discretion and does not create any entitlement or expectation on the part of the Client.

5        Tier Benefits

5.1 Each tier within the Loyalty Program provides the Client with access to certain benefits. The specific benefits associated with each tier are set out in the Tier Schedule, which is maintained separately by Fixinc.

5.2 Benefits may include, but are not limited to, priority access to Fixinc services, complimentary offerings, exclusive invitations, and enhanced Loyalty Program terms. The availability and nature of benefits may vary by tier and are subject to change in accordance with these Loyalty Program Terms.

5.3 Clients holding Diamond tier status are entitled to indefinite retention of their Redeemable Points, which will not expire for as long as the Client maintains Diamond status. This benefit does not apply to any other tier.

5.4 Tier benefits are personal to the Client and apply to the organisation as a whole. Benefits cannot be transferred to external parties.

5.5 Fixinc reserves the right to modify, add, or remove tier benefits at any time, subject to the notice provisions set out in these Loyalty Program Terms. Updated benefits will be reflected in the Tier Schedule.

5.6 Access to tier benefits is conditional upon the Client remaining in good standing with Fixinc and complying with these Loyalty Program Terms. Fixinc may suspend access to benefits if the Client is in breach of any agreement with Fixinc.

6        Redeeming Redeemable Points

6.1 Clients may redeem their Redeemable Points against eligible Advisory Services provided by Fixinc. Points may only be redeemed after the Client has completed their first Program with Fixinc, including payment of the required deposit.

6.2 Redeemable Points can only be applied to Advisory Services. Points cannot be redeemed against technology products, Fixinc partner program subscriptions, travel costs, expenses, or any other non-Advisory Services components.

6.3 The redemption value of Redeemable Points is calculated at a rate of 1 point = $20 NZD credit. Fixinc reserves the right to amend this redemption rate, subject to the notice provisions set out in these Loyalty Program Terms.

6.4 There is no minimum points balance required to redeem. Clients may redeem any number of points, provided the redemption is applied to an eligible Advisory Service.

6.5 The maximum value of Redeemable Points that can be applied to any single Program or engagement is set out in the Redemption Schedule, which is maintained separately by Fixinc.

6.6 If the Client's Redeemable Points balance is sufficient to cover the full value of an eligible Advisory Service, the Client may redeem points for the full amount. If the points balance is insufficient, the Client must pay the remaining balance by other means.

6.7 To redeem Redeemable Points, the Client must notify their lead account manager or email info@fixinc.org prior to signing the relevant proposal. Redemption requests are subject to verification of the Client's points balance and confirmation that the Program is eligible for redemption.

6.8 If a Client redeems Redeemable Points against a Program and subsequently cancels that Program, the redeemed points will be returned to the Client's balance, provided the Client remains enrolled in the Loyalty Program. If the Client's participation in the Loyalty Program has been terminated, the redeemed points will be forfeited.

6.9 Fixinc reserves the right to decline a redemption request if the Client is not in good standing or is in breach of any agreement with Fixinc.

7        Points Expiry and Forfeiture

7.1 Redeemable Points remain valid for a period of 24 months from the date of the Client's most recently signed proposal for Advisory Services. Each time the Client signs a new proposal, the 24-month validity period resets from the date of that new proposal.

7.2 If a Client does not sign a new proposal within 24 months of their most recently signed proposal, all Redeemable Points will expire automatically and the Client's Lifetime Points Earned will reset to zero. Upon expiry, the Client's tier status will also reset, and if the Client subsequently re-enrols, they will recommence at Bronze tier in accordance with clause 4.5.

7.3 Notwithstanding clause 7.1, Clients holding Diamond tier status are entitled to indefinite retention of their Redeemable Points, which will not expire for as long as the Client maintains Diamond status. If a Diamond Client's participation in the Loyalty Program is terminated in accordance with these Loyalty Program Terms, their points will be forfeited regardless of this benefit.

7.4 Fixinc will notify Clients of pending points expiry at 90 days, 60 days, and 30 days prior to the expiry date. Notifications will be sent to the Client's primary contact email address as recorded in Fixinc's systems. Failure to receive a notification does not prevent or delay the expiry of points.

7.5 If a Client provides written notice of their intent to discontinue their relationship with Fixinc, all Redeemable Points will be forfeited immediately upon receipt of such notice. This applies to Clients at all tier levels, including Diamond.

7.6 Redeemable Points will also be forfeited in the following circumstances:

• The Client opts out of the Loyalty Program in accordance with clause 2.5
• The Client's participation is revoked by Fixinc in accordance with clause 2.7
• The Client's participation is suspended or terminated in accordance with clause 11

7.7 Forfeited or expired points cannot be reinstated, except at Fixinc's sole discretion in exceptional circumstances.

8        Points Transfer

8.1 Redeemable Points are personal to the Client and cannot be transferred to external parties, including other Fixinc clients.

8.2 Notwithstanding clause 8.1, a Client may request to transfer Redeemable Points to a related entity, such as a subsidiary, parent company, or affiliated department within the same corporate group. Such transfers are subject to prior written approval from Fixinc.

8.3 To request a transfer, the Client must contact their lead account manager or email info@fixinc.org, specifying the number of points to be transferred and the recipient entity. Fixinc may request evidence of the corporate relationship between the Client and the recipient entity.

8.4 Approved transfers are permanent. Points transferred to a recipient entity will be deducted from the Client's Redeemable Points balance and Lifetime Points Earned, and added to the recipient entity's balance. Transferred points cannot be reversed or returned to the original Client.

8.5 The recipient entity will gain both Redeemable Points and Lifetime Points Earned equivalent to the transferred amount, which may affect their tier status accordingly.

8.6 The recipient entity must be an enrolled participant in the Loyalty Program to receive transferred points. If the recipient entity is not enrolled, they must first become a Client of Fixinc in accordance with clause 2.

8.7 Fixinc reserves the right to decline any transfer request at its sole discretion, including where Fixinc reasonably believes the transfer is being used to circumvent these Loyalty Program Terms.

9        Points Balance and Disputes

9.1 Fixinc maintains records of each Client's Redeemable Points balance and Lifetime Points Earned. Clients may request their current points balance and tier status at any time by contacting their lead account manager or emailing info@fixinc.org.

9.2 In the future, Clients may be able to view their points balance and tier status via the Fixinc Client Portal. Availability of this feature will be communicated to Clients when launched.

9.3 If a Client believes their points balance or tier status is incorrect, they may submit a dispute by contacting their lead account manager or emailing info@fixinc.org. Disputes must include reasonable detail of the discrepancy and any supporting evidence.

9.4 Fixinc will conduct a formal review of any dispute within 30 days of receipt. The review will involve examining the Client's invoices, proposals, and any evidence of bonus activities submitted by the Client.

9.5 For bonus activities, the Client is responsible for providing evidence that the activity was completed during their eligible participation period. Fixinc is under no obligation to award points for bonus activities where sufficient evidence has not been provided.

9.6 If Fixinc identifies an error in the Client's points balance due to an administrative error by Fixinc, the balance will be adjusted in the Client's favour.

9.7 Fixinc's records are the authoritative source for all points balances and tier status. Following any review, Fixinc's determination shall be final and binding.

10  Changes to the Program

10.1       Fixinc reserves the right to modify these Loyalty Program Terms at any time, including but not limited to changes to the points earning rate, redemption rate, tier thresholds, tier benefits, and the contents of the Points Schedule, Tier Schedule, and Redemption Schedule.

10.2       Fixinc will provide Clients with at least 30 days' written notice of any material changes to the Loyalty Program. Notice will be sent via email from Fixinc or the Client's lead account manager to the Client's primary contact email address as recorded in Fixinc's systems.

10.3       Where changes affect the points earning rate, any proposal signed prior to the effective date of the change will be honoured at the earning rate in effect at the time the proposal was signed.

10.4       Continued participation in the Loyalty Program after the effective date of any changes constitutes the Client's acceptance of the revised terms. If a Client does not agree to the changes, they may opt out of the Loyalty Program in accordance with clause 2.5.

10.5       Fixinc may make minor administrative or clarifying amendments to these Loyalty Program Terms without notice, provided such amendments do not materially affect the Client's rights or benefits under the Loyalty Program.

10.6       The most current version of these Loyalty Program Terms will be available upon request or via the Fixinc website or Client Portal when available.

11  Program Suspension and Cancellation

11.1       Fixinc reserves the right to suspend a Client's participation in the Loyalty Program immediately and without prior notice if Fixinc reasonably suspects fraudulent activity, abuse of the Loyalty Program, or any conduct that violates these Loyalty Program Terms.

11.2       During a suspension, the Client will not be able to earn or redeem Redeemable Points. Fixinc will conduct an investigation following any suspension and will notify the Client of the outcome.

11.3       If, following investigation, Fixinc determines that no wrongdoing occurred, the Client's participation will be reinstated. Any points that would have been earned during the suspension period will be awarded retrospectively.

11.4       If, following investigation, Fixinc determines that the Client engaged in fraudulent activity, abuse, or conduct in breach of these Loyalty Program Terms, Fixinc may terminate the Client's participation in the Loyalty Program and forfeit all Redeemable Points and Lifetime Points Earned. Fixinc's determination shall be final.

11.5       Fixinc reserves the right to cancel the Loyalty Program in its entirety at any time, for any reason. Fixinc will provide Clients with at least 30 days' written notice of any such cancellation.

11.6       In the event of full program cancellation, Clients will have a period of 24 months from the date of cancellation to redeem their accumulated Redeemable Points against eligible Advisory Services. Points not redeemed within this period will expire and be forfeited.

11.7       During the 24-month wind-down period following program cancellation, Clients will not earn any new Redeemable Points. All other terms regarding redemption remain in effect.

11.8       Fixinc shall not be liable to any Client for any loss or damage arising from the suspension of a Client's participation or cancellation of the Loyalty Program, except as expressly set out in these Loyalty Program Terms.

12  Limitation of Liability

12.1       Redeemable Points have no cash value and cannot be exchanged for cash, transferred to third parties outside of clause 8, or used as payment for any goods or services other than eligible Advisory Services as set out in these Loyalty Program Terms.

12.2       The Loyalty Program is provided on a complimentary basis at Fixinc's sole discretion. Participation in the Loyalty Program does not create any contractual entitlement to receive points, maintain tier status, or access tier benefits, except as expressly set out in these Loyalty Program Terms.

12.3       Fixinc shall not be liable for any loss, damage, cost, or expense arising from or in connection with:

• System errors, outages, or technical failures affecting the recording, display, or redemption of points
• Loss of points data due to circumstances beyond Fixinc's reasonable control
• Delays in awarding, updating, or redeeming points
• Changes to the Loyalty Program, including changes to earning rates, redemption rates, tier thresholds, or benefits
• Suspension or termination of the Client's participation in accordance with these Loyalty Program Terms
• Cancellation of the Loyalty Program in accordance with clause 11
• Third-party service failures affecting the Client Portal or any related systems
• Any tax implications arising from the Client's participation in the Loyalty Program or redemption of points

12.4       It is the Client's responsibility to ensure that their contact details held by Fixinc are accurate and up to date. Fixinc shall not be liable for any loss arising from the Client's failure to receive notifications, including but not limited to points expiry warnings and program change notices, due to outdated or incorrect contact information.

12.5       To the maximum extent permitted by law, Fixinc excludes all warranties, representations, and guarantees in relation to the Loyalty Program, whether express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose.

12.6       To the maximum extent permitted by law, Fixinc's total liability to any Client in connection with the Loyalty Program shall be limited to the redemption value of the Client's Redeemable Points balance at the time the liability arose.

12.7       Nothing in these Loyalty Program Terms excludes or limits any liability that cannot be excluded or limited by applicable law, including the Consumer Guarantees Act 1993 where applicable.

13  General Provisions

13.1       These Loyalty Program Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from or in connection with these Loyalty Program Terms shall be subject to the non-exclusive jurisdiction of the courts of New Zealand.

13.2       The Loyalty Program is a complimentary service provided by Fixinc at no cost to the Client. Any decision by a Client to seek legal advice or take legal action in connection with the Loyalty Program is at the Client's own cost.

13.3       These Loyalty Program Terms form part of the broader relationship between Fixinc and the Client. In the event of any conflict between these Loyalty Program Terms and any other agreement between Fixinc and the Client (including Fixinc's Program Terms and Conditions or individual proposal terms):

• These Loyalty Program Terms shall prevail in respect of all matters relating to the Loyalty Program, and
• The relevant other agreement shall prevail in respect of all matters relating to service delivery and the provision of Advisory Services.

13.4       If any provision of these Loyalty Program Terms is found to be invalid, unlawful, or unenforceable, that provision shall be severed from these Loyalty Program Terms and the remaining provisions shall continue in full force and effect.

13.5       Fixinc's failure to exercise or enforce any right or provision of these Loyalty Program Terms shall not constitute a waiver of such right or provision.

13.6       These Loyalty Program Terms, together with the Points Schedule, Tier Schedule, and Redemption Schedule, constitute the entire agreement between Fixinc and the Client in relation to the Loyalty Program and supersede all prior agreements, representations, and understandings relating to the Loyalty Program.

13.7       Fixinc may assign or transfer its rights and obligations under these Loyalty Program Terms to any third party without the Client's consent, including in the event of a merger, acquisition, or sale of assets. The Client may not assign or transfer any rights or obligations under these Loyalty Program Terms without Fixinc's prior written consent.

13.8       Nothing in these Loyalty Program Terms creates any partnership, joint venture, or agency relationship between Fixinc and the Client.

13.9       Any notice required under these Loyalty Program Terms shall be in writing and sent to the relevant party's email address as recorded in Fixinc's systems, or to info@fixinc.org in the case of notices to Fixinc.