Dare
To
Thrive

Incident Management
for Higher Education.

Fixinc is a global community of multi-disciplinary senior consultants with Higher Education specific experience; built through decades of industry support and our Directory, the largest of its kind.

Australia Incident Management for Higher Education
resilience

Higher Education in Australia comes with unique challenges.

Incident management in the context of Australia's higher education businesses presents unique challenges and requirements. Given the diverse and dynamic nature of educational institutions, incidents can range from IT outages to student misconduct. A tailored incident management approach is crucial to effectively handle such events, prioritizing the well-being and safety of students, staff, and the wider community. Compliance with state and national regulations, such as the Tertiary Education Quality and Standards Agency (TEQSA), must be considered while addressing incidents and developing robust prevention, response, and mitigation strategies. Additionally, close collaboration with relevant stakeholders, including law enforcement agencies, student unions, and local authorities, is imperative in ensuring the best possible response to incidents and promoting a safe learning environment.

how we do it

Four phases to completing your Incident Management program.

Higher Education organisations experience similar challenges here in Australia, but your unique situation will require unique solutions. Our four phase approach to the management and facilitation of our programs allows space for customisation. With strict processes, timelines, responsibilities, and project management procedures in place, Fixinc ensures that your programs are following best practice, and specific to you.

2 days
average program start time.
12 weeks
average program completion time.
Phase 1
Engagement

During the engagement phase of your Incident Management program, you have the chance to get aquainted with your project team and validate the essential milestones linked to your project. This leads to potential outcomes such as:

Confirmation of project scope.
Development of implementation plan.
Assigning roles and responsibilities.

“Our resilience consultants are available to shoulder the burdens of your project. This ensures timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."

Brad, Global Head of Consulting and co-Founder

Phase 2
Analysis

Fixinc's Incident Management analysis aims to assess your current capability level and identify the critical products and services that are crucial for your organisation's survival in the event of a disruption. The key outcomes that may arise from this analysis are:

Review current documents.
Analysing organisational products and services.
Review the current threat environment.

Developing comprehensive Incident Management across your organisation requires a fundamental understanding of Higher Education products and services and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and one we take very seriously.

Phase 3
Development

The development phase of a Incident Management program yields tangible results and artefacts that can aid response teams in executing a well-structured and prompt response to any incident. The outcomes of this phase may include:

Develop incident response structure.
Develop recovery strategies.
Communication protocols.
Tools and checklists.

“The incident response plan serves as a framework to guide any Higher Education response team in handling a disruption promptly. To be effective, the plan should be direct, adaptable, concise, and relevant.“

Ollie, Managing Director and co-Founder

Phase 4
Validation
The fourth phase aims to validate that the activities conducted in phases 1-3 are appropriate and fullfill their intended purpose. This phase also ensures that there is a continuous program of improvement in place. The key outcomes that may result from this phase are:
Response personnel training.
Scenario exercises.
Critical component testing.
Review and audit.
Maintenance program implementation.

An incident response plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it and threat landscape unique to Higher Education in Australia.

Contact us

Get an obligation free quote from Fixinc.

Transparent costs, scope, and a clear understanding of what our programs offer, all via a simple online proposal - ready within 15-minutes. Help us get this started for you by completing the form below.
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Get a quote within an hour of talking with us.

Yes, it really is that quick.
Utilising our in-house intelligent technology, we're able to get you a full proposal and quote within minutes after your initial call with us. In most cases, we can have the program and scope signed off and started within two days.
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Australia Incident Management for Higher Education
technology

Get access to our partners within your programs.

Fixinc Advisory Board Mockup and Fixinc Directory Mockup

Imagine a world where the Higher Education industry has access to consistent and relevant analysis on the Higher Education threat landscape and emerging risks. Imagine a powerful way to communicate and manage events with an unlimited number of people in seconds across Australia and the world. These are now a reality with our partners, Sention and FACT24 who provide corporate threat intelligence and a SAAS incident response and communications tool.

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services

Don't just stop at Incident Management, master the entire Tungsten Diamond ecosystem.

The Fixinc Tungsten Diamond is our simple way of visualising what and how you can achieve a high level of resilience maturity. We refer to this model in everything we do, from consulting programs, to the Advisory Board.
06
corporate resilience services available with Fixinc.
50+
unique resilience disciplines facilitated by our Advisors.
Explore our other services
Fixinc Tungsten Diamond
Averaging
7.1x
quicker implementation than industry standards.
Minimum
3x
consultants on your program implementation.
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<40%
on the industry standard for a silimar program.

Disaster Recovery advice from Fixinc

At Fixinc, we understand the importance of being prepared for the unexpected. That's why we specialize in providing expert consultancy services in the field of disaster recovery and risk management, tailored specifically for businesses in Australia. We recognize the unique challenges that Australian businesses face, and we are here to help you navigate through them by implementing a comprehensive Incident Management program.

When it comes to Incident Management, there are key components that every Australian business should consider. Firstly, conducting a thorough risk assessment is crucial. This allows you to identify potential vulnerabilities and threats specific to your industry and location. Our experienced team at Fixinc can guide you through this process, helping you create a robust risk assessment that forms the foundation of your Incident Management program.

Once the risks have been identified, it is imperative to establish clear incident response protocols. This involves developing a detailed incident response plan tailored to your organization's needs. Our consultants at Fixinc have extensive experience assisting Australian businesses in creating customized incident response plans that are responsive and effective.

In addition, it is vital to communicate your Incident Management program across the entire organization. Everyone should be aware of their roles and responsibilities in the event of an incident. Our team can help you develop comprehensive training programs that ensure your staff is well-equipped to handle any situation that may arise.

At Fixinc, we provide the expertise and guidance you need to implement a successful Incident Management program. With our tailored solutions, we can ensure your business is prepared for any unforeseen events. Contact us today to find out how we can help you protect your business and mitigate risks.

Incident Management disciplines we offer Higher Education.

Fixinc provides Higher Education organisations with bespoke, best practice programs specific to disruptions in Australia. Explore the list of Incident Management disciplines below.

Incident Management Program Engagement Meeting

Get to know our team with a comprehensive Incident Management Programs engagement meeting. Here we discuss the timeline and scope of the work ahead.

Incident Management Documentation Review

The review of your Incident Management Documentation is a process that assesses the current level of preparedness of your organisation.

Incident Management Implementation Plan

Visible via your client Portal, the Implementation Plan details tasks, documents, responsibilities, and project progress.

Incident Management Plan development

The development of your Incident Management Plan consists of us a simple and easy to use document that forms action plans and supporting procedures to enable the timely recovery.

Incident Management Team Development

A pre-determined incident response team will ensure the organisation has a coordinated effective and timely response to all potential threats and disruptive risks to the organisation. Fixinc will help you find this team, develop their skillsets, and build their confidence to respond when they are needed most.

Incident Management Training

This will be practical training sessions to validate all aspects of the incident management response and your plans.

Incident Management Scenario Exercise

Facilitating scenario exercises ensures that Incident Management solutions fit the organisation's needs. Fixinc recommends continual improvement for organisational resilience.
who we are

A father and son, on a mission.

Fixinc was founded by Ollie and Brad Law. The pair experienced firsthand the results of practitioners failing their clients when they were needed most. They developed the Advisory and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology knowledge and senior executive level consulting to a fresh and impactful service.
12 yrs
in the industry together
250+
Businesses serviced together
Ollie Law and Brad Law Fixinc Directors
yours when you need it

Obtain an Advisory Board today.

Join the Fixinc ecosystem today and have our industry leading resilience Advisors on 24/7 standby for when you need them most.

You got this far, how about a step further?

Seeing as your scrolled this far, perhaps we can offer you an opportunity to work with us, for free. Our Global Head of Consulting offers quarterly program or plan reviews for your Incident Management arrangements. Get professional feedback on where you are today, and where you should go.

Send us your details and plans
Recieve an invite and calendar link
Conduct a one hour online call
Receive a summary email / report
Brad Law of Fixinc