Dare
To
Thrive

Incident Management
for Public Spaces.

Fixinc is a global community of multi-disciplinary senior consultants with Public Spaces specific experience; built through decades of industry support and our Directory, the largest of its kind.

Australia Incident Management for Public Spaces
resilience

Public Spaces in Australia comes with unique challenges.

Incident management in public spaces in Australia presents unique challenges and requirements for businesses operating in this industry. With a focus on ensuring safety and security, public spaces in Australia demand a comprehensive and proactive approach to incident management. Adherence to specific legislation such as the Public Health and Safety Acts and local council regulations is crucial. Businesses need to have robust emergency response plans, clear communication protocols, and effective coordination with emergency services. Additionally, fostering strong stakeholder relationships, implementing preventive measures, and regularly reviewing and updating incident management processes are essential for Australian public spaces businesses.

how we do it

Four phases to completing your Incident Management program.

Public Spaces organisations experience similar challenges here in Australia, but your unique situation will require unique solutions. Our four phase approach to the management and facilitation of our programs allows space for customisation. With strict processes, timelines, responsibilities, and project management procedures in place, Fixinc ensures that your programs are following best practice, and specific to you.

2 days
average program start time.
12 weeks
average program completion time.
Phase 1
Engagement

During the engagement phase of your Incident Management program, you have the chance to get aquainted with your project team and validate the essential milestones linked to your project. This leads to potential outcomes such as:

Confirmation of project scope.
Development of implementation plan.
Assigning roles and responsibilities.

“Our resilience consultants are available to shoulder the burdens of your project. This ensures timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."

Brad, Global Head of Consulting and co-Founder

Phase 2
Analysis

Fixinc's Incident Management analysis aims to assess your current capability level and identify the critical products and services that are crucial for your organisation's survival in the event of a disruption. The key outcomes that may arise from this analysis are:

Review current documents.
Analysing organisational products and services.
Review the current threat environment.

Developing comprehensive Incident Management across your organisation requires a fundamental understanding of Public Spaces products and services and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and one we take very seriously.

Phase 3
Development

The development phase of a Incident Management program yields tangible results and artefacts that can aid response teams in executing a well-structured and prompt response to any incident. The outcomes of this phase may include:

Develop incident response structure.
Develop recovery strategies.
Communication protocols.
Tools and checklists.

“The incident response plan serves as a framework to guide any Public Spaces response team in handling a disruption promptly. To be effective, the plan should be direct, adaptable, concise, and relevant.“

Ollie, Managing Director and co-Founder

Phase 4
Validation
The fourth phase aims to validate that the activities conducted in phases 1-3 are appropriate and fullfill their intended purpose. This phase also ensures that there is a continuous program of improvement in place. The key outcomes that may result from this phase are:
Response personnel training.
Scenario exercises.
Critical component testing.
Review and audit.
Maintenance program implementation.

An incident response plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it and threat landscape unique to Public Spaces in Australia.

Contact us

Get an obligation free quote from Fixinc.

Transparent costs, scope, and a clear understanding of what our programs offer, all via a simple online proposal - ready within 15-minutes. Help us get this started for you by completing the form below.
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Get a quote within an hour of talking with us.

Yes, it really is that quick.
Utilising our in-house intelligent technology, we're able to get you a full proposal and quote within minutes after your initial call with us. In most cases, we can have the program and scope signed off and started within two days.
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Australia Incident Management for Public Spaces
technology

Get access to our partners within your programs.

Fixinc Advisory Board Mockup and Fixinc Directory Mockup

Imagine a world where the Public Spaces industry has access to consistent and relevant analysis on the Public Spaces threat landscape and emerging risks. Imagine a powerful way to communicate and manage events with an unlimited number of people in seconds across Australia and the world. These are now a reality with our partners, Sention and FACT24 who provide corporate threat intelligence and a SAAS incident response and communications tool.

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services

Don't just stop at Incident Management, master the entire Tungsten Diamond ecosystem.

The Fixinc Tungsten Diamond is our simple way of visualising what and how you can achieve a high level of resilience maturity. We refer to this model in everything we do, from consulting programs, to the Advisory Board.
06
corporate resilience services available with Fixinc.
50+
unique resilience disciplines facilitated by our Advisors.
Explore our other services
Fixinc Tungsten Diamond
Averaging
7.1x
quicker implementation than industry standards.
Minimum
3x
consultants on your program implementation.
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<40%
on the industry standard for a silimar program.

Disaster Recovery advice from Fixinc

At Fixinc, we understand the challenges faced by Australian businesses when it comes to managing incidents. Implementing an effective Incident Management program is not only crucial for mitigating risks and minimizing disruptions, but it also enables organizations to respond swiftly and efficiently when unforeseen events occur.

One key component that businesses need to consider is the establishment of a robust incident response team. This team should consist of individuals who are well-trained and equipped to handle different types of incidents. By having a designated group of experts, companies can ensure a prompt and coordinated response to any potential threat.

Another vital aspect of implementing an Incident Management program is the development of a comprehensive incident response plan. This plan should outline the step-by-step procedures to follow in the event of an incident, ensuring that everyone in the organization is aware of their roles and responsibilities. Additionally, regular testing and validation of the response plan is crucial to identify any gaps or areas for improvement.

Furthermore, it is essential for businesses to have effective communication channels in place during incidents. This includes both internal communication among the incident response team and external communication with relevant stakeholders, such as employees, customers, and regulatory bodies. Clear and timely communication can help manage expectations and minimize the impact of the incident.

By partnering with Fixinc, your company can benefit from our vast experience in disaster recovery and risk management. Our team of experts will work closely with you to develop and implement a tailored Incident Management program that fits your organization's unique needs. Together, we can ensure that you are well-equipped to handle incidents and minimize potential disruptions to your business. Contact us today to schedule a consultation and take the first step toward a more resilient future.

Incident Management disciplines we offer Public Spaces.

Fixinc provides Public Spaces organisations with bespoke, best practice programs specific to disruptions in Australia. Explore the list of Incident Management disciplines below.

Incident Management Program Engagement Meeting

Get to know our team with a comprehensive Incident Management Programs engagement meeting. Here we discuss the timeline and scope of the work ahead.

Incident Management Documentation Review

The review of your Incident Management Documentation is a process that assesses the current level of preparedness of your organisation.

Incident Management Implementation Plan

Visible via your client Portal, the Implementation Plan details tasks, documents, responsibilities, and project progress.

Incident Management Plan development

The development of your Incident Management Plan consists of us a simple and easy to use document that forms action plans and supporting procedures to enable the timely recovery.

Incident Management Team Development

A pre-determined incident response team will ensure the organisation has a coordinated effective and timely response to all potential threats and disruptive risks to the organisation. Fixinc will help you find this team, develop their skillsets, and build their confidence to respond when they are needed most.

Incident Management Training

This will be practical training sessions to validate all aspects of the incident management response and your plans.

Incident Management Scenario Exercise

Facilitating scenario exercises ensures that Incident Management solutions fit the organisation's needs. Fixinc recommends continual improvement for organisational resilience.
who we are

A father and son, on a mission.

Fixinc was founded by Ollie and Brad Law. The pair experienced firsthand the results of practitioners failing their clients when they were needed most. They developed the Advisory and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology knowledge and senior executive level consulting to a fresh and impactful service.
12 yrs
in the industry together
250+
Businesses serviced together
Ollie Law and Brad Law Fixinc Directors
yours when you need it

Obtain an Advisory Board today.

Join the Fixinc ecosystem today and have our industry leading resilience Advisors on 24/7 standby for when you need them most.

You got this far, how about a step further?

Seeing as your scrolled this far, perhaps we can offer you an opportunity to work with us, for free. Our Global Head of Consulting offers quarterly program or plan reviews for your Incident Management arrangements. Get professional feedback on where you are today, and where you should go.

Send us your details and plans
Recieve an invite and calendar link
Conduct a one hour online call
Receive a summary email / report
Brad Law of Fixinc