Dare
To
Thrive

Incident Management
for Software and IT Services.

Fixinc is a global community of multi-disciplinary senior consultants with Software and IT Services specific experience; built through decades of industry support and our Directory, the largest of its kind.

Australia Incident Management for Software and IT Services
resilience

Software and IT Services in Australia comes with unique challenges.

Incident management in the software and IT services industry in Australia requires a unique approach, considering the country's diverse and constantly evolving technological landscape. Successful incident management in this sector demands not only a deep understanding of software development and IT systems but also compliance with Australia's stringent data privacy and security regulations. Furthermore, organizations operating in this space need to adapt to the specific industry practices and software development life cycle methodologies prevalent in Australia, ensuring their incident management processes align with local standards and client expectations. The requirement for robust incident management is crucial in maintaining trust and delivering high-quality services to clients in the Australian software and IT services market.

how we do it

Four phases to completing your Incident Management program.

Software and IT Services organisations experience similar challenges here in Australia, but your unique situation will require unique solutions. Our four phase approach to the management and facilitation of our programs allows space for customisation. With strict processes, timelines, responsibilities, and project management procedures in place, Fixinc ensures that your programs are following best practice, and specific to you.

2 days
average program start time.
12 weeks
average program completion time.
Phase 1
Engagement

During the engagement phase of your Incident Management program, you have the chance to get aquainted with your project team and validate the essential milestones linked to your project. This leads to potential outcomes such as:

Confirmation of project scope.
Development of implementation plan.
Assigning roles and responsibilities.

“Our resilience consultants are available to shoulder the burdens of your project. This ensures timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."

Brad, Global Head of Consulting and co-Founder

Phase 2
Analysis

Fixinc's Incident Management analysis aims to assess your current capability level and identify the critical products and services that are crucial for your organisation's survival in the event of a disruption. The key outcomes that may arise from this analysis are:

Review current documents.
Analysing organisational products and services.
Review the current threat environment.

Developing comprehensive Incident Management across your organisation requires a fundamental understanding of Software and IT Services products and services and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and one we take very seriously.

Phase 3
Development

The development phase of a Incident Management program yields tangible results and artefacts that can aid response teams in executing a well-structured and prompt response to any incident. The outcomes of this phase may include:

Develop incident response structure.
Develop recovery strategies.
Communication protocols.
Tools and checklists.

“The incident response plan serves as a framework to guide any Software and IT Services response team in handling a disruption promptly. To be effective, the plan should be direct, adaptable, concise, and relevant.“

Ollie, Managing Director and co-Founder

Phase 4
Validation
The fourth phase aims to validate that the activities conducted in phases 1-3 are appropriate and fullfill their intended purpose. This phase also ensures that there is a continuous program of improvement in place. The key outcomes that may result from this phase are:
Response personnel training.
Scenario exercises.
Critical component testing.
Review and audit.
Maintenance program implementation.

An incident response plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it and threat landscape unique to Software and IT Services in Australia.

Contact us

Get an obligation free quote from Fixinc.

Transparent costs, scope, and a clear understanding of what our programs offer, all via a simple online proposal - ready within 15-minutes. Help us get this started for you by completing the form below.
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Utilising our in-house intelligent technology, we're able to get you a full proposal and quote within minutes after your initial call with us. In most cases, we can have the program and scope signed off and started within two days.
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Australia Incident Management for Software and IT Services
technology

Get access to our partners within your programs.

Fixinc Advisory Board Mockup and Fixinc Directory Mockup

Imagine a world where the Software and IT Services industry has access to consistent and relevant analysis on the Software and IT Services threat landscape and emerging risks. Imagine a powerful way to communicate and manage events with an unlimited number of people in seconds across Australia and the world. These are now a reality with our partners, Sention and FACT24 who provide corporate threat intelligence and a SAAS incident response and communications tool.

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Don't just stop at Incident Management, master the entire Tungsten Diamond ecosystem.

The Fixinc Tungsten Diamond is our simple way of visualising what and how you can achieve a high level of resilience maturity. We refer to this model in everything we do, from consulting programs, to the Advisory Board.
06
corporate resilience services available with Fixinc.
50+
unique resilience disciplines facilitated by our Advisors.
Explore our other services
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Averaging
7.1x
quicker implementation than industry standards.
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Disaster Recovery advice from Fixinc

At Fixinc, we understand that ensuring the safety and continuity of your business operations is of utmost importance. That's why we're here to guide you through the key components that Australian businesses should consider when implementing an Incident Management program, ensuring you have the necessary tools in place to effectively respond to any unforeseen events or emergencies.

First and foremost, a comprehensive Incident Management program begins with a thorough risk assessment. This involves identifying potential threats and vulnerabilities that could impact your business, whether it be natural disasters, technological failures, or security breaches. Our team of experienced consultants will work closely with you to conduct a detailed analysis, helping you understand the potential risks your organization may face.

Next, it is crucial to develop a robust incident response plan tailored to your business needs. This plan outlines the necessary steps and procedures to be followed during an incident, ensuring that your team knows exactly what to do and how to do it. With Fixinc's expertise, we can help you create a customized plan that aligns with industry best practices and regulatory requirements, giving you the peace of mind that your business is well-prepared.

Training and awareness are key components of any successful Incident Management program. It is vital that your employees are educated on the procedures and trained on how to respond effectively in the event of an incident. Fixinc offers comprehensive training programs that not only equip your team with the necessary skills but also raise their awareness of potential risks. By enhancing your employees' capabilities, you can significantly reduce the impact of any incident on your business.

Lastly, ongoing testing and evaluation are critical to ensuring the effectiveness of your Incident Management program. Fixinc provides regular assessments and exercises to test the readiness of your organization, identifying any areas that may require improvement. By continuously evaluating and refining your program, you can be confident that your business is prepared to handle any incident that may arise.

With Fixinc as your trusted consulting partner, you can have peace of mind knowing that you are working with experts who understand the challenges you face. We are here to guide you every step of the way, from initial risk assessments to developing tailored incident response plans, employee training, and ongoing testing and evaluation. Contact us now to learn more about how Fixinc can assist you in implementing a robust Incident Management program that safeguards the continuity of your business.

Incident Management disciplines we offer Software and IT Services.

Fixinc provides Software and IT Services organisations with bespoke, best practice programs specific to disruptions in Australia. Explore the list of Incident Management disciplines below.

Incident Management Program Engagement Meeting

Get to know our team with a comprehensive Incident Management Programs engagement meeting. Here we discuss the timeline and scope of the work ahead.

Incident Management Documentation Review

The review of your Incident Management Documentation is a process that assesses the current level of preparedness of your organisation.

Incident Management Implementation Plan

Visible via your client Portal, the Implementation Plan details tasks, documents, responsibilities, and project progress.

Incident Management Plan development

The development of your Incident Management Plan consists of us a simple and easy to use document that forms action plans and supporting procedures to enable the timely recovery.

Incident Management Team Development

A pre-determined incident response team will ensure the organisation has a coordinated effective and timely response to all potential threats and disruptive risks to the organisation. Fixinc will help you find this team, develop their skillsets, and build their confidence to respond when they are needed most.

Incident Management Training

This will be practical training sessions to validate all aspects of the incident management response and your plans.

Incident Management Scenario Exercise

Facilitating scenario exercises ensures that Incident Management solutions fit the organisation's needs. Fixinc recommends continual improvement for organisational resilience.
who we are

A father and son, on a mission.

Fixinc was founded by Ollie and Brad Law. The pair experienced firsthand the results of practitioners failing their clients when they were needed most. They developed the Advisory and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology knowledge and senior executive level consulting to a fresh and impactful service.
12 yrs
in the industry together
250+
Businesses serviced together
Ollie Law and Brad Law Fixinc Directors
yours when you need it

Obtain an Advisory Board today.

Join the Fixinc ecosystem today and have our industry leading resilience Advisors on 24/7 standby for when you need them most.

You got this far, how about a step further?

Seeing as your scrolled this far, perhaps we can offer you an opportunity to work with us, for free. Our Global Head of Consulting offers quarterly program or plan reviews for your Incident Management arrangements. Get professional feedback on where you are today, and where you should go.

Send us your details and plans
Recieve an invite and calendar link
Conduct a one hour online call
Receive a summary email / report
Brad Law of Fixinc