Dare

Thrive

Crisis Management Plan
for Utilities.

Fixinc is a global community of multi-disciplinary senior consultants with Utilities specific experience; built through decades of industry support and our Directory, the largest of its kind.

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resilience

Utilities in Australia comes with unique challenges.

A Crisis Management Plan for Utilities businesses in Australia requires a unique approach due to the specific challenges they face in this industry. The Australian utility sector is accustomed to dealing with various crises, such as natural disasters, power outages, and water shortages. A comprehensive plan must be developed that addresses the specific risks and vulnerabilities faced by utilities companies in this region. This plan should include proactive measures to ensure power and water supply continuity, effective communication strategies with customers and stakeholders, as well as collaboration with emergency services and government agencies to provide timely response and recovery during critical situations. Additionally, compliance with relevant regulations and standards specific to the Australian context is crucial for utilities businesses to effectively manage crises and maintain public trust.

how we do it

Four phases to completing your Crisis Management program.

Utilities organisations experience similar challenges here in Australia, but your unique situation will require unique solutions. Our four phase approach to the management and facilitation of our programs allows space for customisation. With strict processes, timelines, responsibilities, and project management procedures in place, Fixinc ensures that your programs are following best practice, and specific to you.

2 days

average program start time.

12 weeks

average program completion time.

Phase 1

Engagement

During the engagement phase of your Crisis Management program, you have the chance to get aquainted with your project team and validate the essential milestones linked to your project. This leads to potential outcomes such as:

Confirmation of project scope.

Development of implementation plan.

Assigning roles and responsibilities.

“Our resilience consultants are available to shoulder the burdens of your project. This ensures timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."

Brad, Global Head of Consulting and co-Founder

Phase 2

Analysis

Fixinc's Crisis Management analysis aims to assess your current capability level and identify the critical products and services that are crucial for your organisation's survival in the event of a disruption. The key outcomes that may arise from this analysis are:

Review current documents.

Analysing organisational products and services.

Review the current threat environment.

Learn about business impact analysis

Developing comprehensive Crisis Management across your organisation requires a fundamental understanding of Utilities products and services and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and one we take very seriously.

Phase 3

Development

The development phase of a Crisis Management program yields tangible results and artefacts that can aid response teams in executing a well-structured and prompt response to any incident. The outcomes of this phase may include:

Develop incident response structure.

Develop recovery strategies.

Communication protocols.

Tools and checklists.

“The incident response plan serves as a framework to guide any Utilities response team in handling a disruption promptly. To be effective, the plan should be direct, adaptable, concise, and relevant.“

Ollie, Managing Director and co-Founder

Phase 4

Validation

The fourth phase aims to validate that the activities conducted in phases 1-3 are appropriate and fullfill their intended purpose. This phase also ensures that there is a continuous program of improvement in place. The key outcomes that may result from this phase are:

Response personnel training.

Scenario exercises.

Critical component testing.

Review and audit.

Maintenance program implementation.

Explore how we validate programs

An incident response plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it and threat landscape unique to Utilities in Australia.

Get an obligation free quote from Fixinc.

Transparent costs, scope, and a clear understanding of what our programs offer, all via a simple online proposal - ready within 15-minutes. Help us get this started for you by completing the form below.

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Get a quote within an hour of talking with us.

Yes, it really is that quick.

Utilising our in-house intelligent technology, we're able to get you a full proposal and quote within minutes after your initial call with us. In most cases, we can have the program and scope signed off and started within two days.

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technology

Get access to our partners within your programs.

Fixinc Advisory Board Mockup and Fixinc Directory Mockup

Imagine a world where the Utilities industry has access to consistent and relevant analysis on the Utilities threat landscape and emerging risks. Imagine a powerful way to communicate and manage events with an unlimited number of people in seconds across Australia and the world. These are now a reality with our partners, Sention and FACT24 who provide corporate threat intelligence and a SAAS incident response and communications tool.

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services

Don't just stop at Crisis Management, master the entire Tungsten Diamond ecosystem.

The Fixinc Tungsten Diamond is our simple way of visualising what and how you can achieve a high level of resilience maturity. We refer to this model in everything we do, from consulting programs, to the Advisory Board.

corporate resilience services available with Fixinc.

50+

unique resilience disciplines facilitated by our Advisors.

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Averaging

7.1x

quicker implementation than industry standards.

See how

Minimum

consultants on your program implementation.

Meet us

Save

<40%

on the industry standard for a silimar program.

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Disaster Recovery advice from Fixinc

At Fixinc, we understand the challenges that Australian businesses face when it comes to crisis management. Today, more than ever, it is crucial for businesses to have a solid crisis management program in place to safeguard operations and protect their brand value.

One key component of a crisis management program is conducting thorough risk assessments. By identifying potential risks and vulnerabilities specific to your industry and region, we help you to prepare for any potential crises that may arise. Our team of experts will work closely with you to develop strategies and solutions that mitigate these risks and enable your business to respond swiftly and effectively when a crisis occurs.

Another important component of a crisis management program is clear communication channels. Successful crisis management relies on open lines of communication with both internal and external stakeholders. Our team will assist you in creating and implementing effective communication protocols, ensuring that accurate information is disseminated in a timely manner to all relevant parties.

Additionally, having a well-defined crisis response plan is essential for effective crisis management. Our consultants will work closely with you to develop a comprehensive plan that outlines the necessary steps to be taken in various crisis scenarios. From identifying key decision-makers to establishing emergency protocols, we ensure that your business is well-prepared to navigate any crisis that may arise.

At Fixinc, we believe that a proactive approach to crisis management is essential for the success and longevity of your business. Our experienced team will help you to implement a crisis management program tailored to your specific needs, enabling you to mitigate risks, safeguard your operations, and protect your brand value. Contact us today for a consultation and discover how we can be your trusted partner in crisis management.

Crisis Management disciplines we offer Utilities.

Fixinc provides Utilities organisations with bespoke, best practice programs specific to disruptions in Australia. Explore the list of Crisis Management disciplines below.

Crisis Management Program Engagement Meeting

An engagement meeting to confirm the scope of the program, establish roles & responsibilities, and proposed time line of activities.

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Crisis Management Documentation Review

Assess the current level of preparedness and set a base line for program improvement.

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Crisis Management Implementation Plans

Our implementation plans clearly identify each phase of the project and predicted delivery timescales. This is important for key project stakeholders.

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Crisis Management Strategy Development

The Strategy Document customizes strategic response protocols for crisis management.

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Crisis Management Team Development

Increase your Crisis Management Team Development capabilities with Fixinc's bespoke crisis management training - empowering your crisis team and executives.

Learn more

who we are

A father and son, on a mission.

Fixinc was founded by Ollie and Brad Law. The pair experienced firsthand the results of practitioners failing their clients when they were needed most. They developed the Advisory and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology knowledge and senior executive level consulting to a fresh and impactful service.

12 yrs

in the industry together

250+

Businesses serviced together

yours when you need it

Obtain an Advisory Board today.

Join the Fixinc ecosystem today and have our industry leading resilience Advisors on 24/7 standby for when you need them most.

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You got this far, how about a step further?

Seeing as your scrolled this far, perhaps we can offer you an opportunity to work with us, for free. Our Global Head of Consulting offers quarterly program or plan reviews for your Crisis Management arrangements. Get professional feedback on where you are today, and where you should go.

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