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To
Thrive

Incident Management Programs
for Software and IT Services.

Fixinc is a global community of multi-disciplinary senior consultants with Software and IT Services specific experience; built through decades of industry support and our Directory, the largest of its kind.

India Incident Management Programs for Software and IT Services
resilience

Software and IT Services in India comes with unique challenges.

Incident management programs in the context of India's software and IT services businesses have unique characteristics and requirements. India's position as a global IT outsourcing hub means that these businesses often work with clients from diverse geographical locations. As a result, their incident management programs should consider the cultural nuances, language differences, and time zone challenges in communication and service delivery. Additionally, the dynamic nature and scale of India's IT industry require robust incident management frameworks that are equipped to handle a large volume of incidents, provide real-time support, and ensure prompt resolution to minimize business downtime and maintain client satisfaction.

how we do it

Four phases to completing your Incident Management program.

Software and IT Services organisations experience similar challenges here in India, but your unique situation will require unique solutions. Our four phase approach to the management and facilitation of our programs allows space for customisation. With strict processes, timelines, responsibilities, and project management procedures in place, Fixinc ensures that your programs are following best practice, and specific to you.

2 days
average program start time.
12 weeks
average program completion time.
Phase 1
Engagement

During the engagement phase of your Incident Management program, you have the chance to get aquainted with your project team and validate the essential milestones linked to your project. This leads to potential outcomes such as:

Confirmation of project scope.
Development of implementation plan.
Assigning roles and responsibilities.

“Our resilience consultants are available to shoulder the burdens of your project. This ensures timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."

Brad, Global Head of Consulting and co-Founder

Phase 2
Analysis

Fixinc's Incident Management analysis aims to assess your current capability level and identify the critical products and services that are crucial for your organisation's survival in the event of a disruption. The key outcomes that may arise from this analysis are:

Review current documents.
Analysing organisational products and services.
Review the current threat environment.

Developing comprehensive Incident Management across your organisation requires a fundamental understanding of Software and IT Services products and services and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and one we take very seriously.

Phase 3
Development

The development phase of a Incident Management program yields tangible results and artefacts that can aid response teams in executing a well-structured and prompt response to any incident. The outcomes of this phase may include:

Develop incident response structure.
Develop recovery strategies.
Communication protocols.
Tools and checklists.

“The incident response plan serves as a framework to guide any Software and IT Services response team in handling a disruption promptly. To be effective, the plan should be direct, adaptable, concise, and relevant.“

Ollie, Managing Director and co-Founder

Phase 4
Validation
The fourth phase aims to validate that the activities conducted in phases 1-3 are appropriate and fullfill their intended purpose. This phase also ensures that there is a continuous program of improvement in place. The key outcomes that may result from this phase are:
Response personnel training.
Scenario exercises.
Critical component testing.
Review and audit.
Maintenance program implementation.

An incident response plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it and threat landscape unique to Software and IT Services in India.

Contact us

Get an obligation free quote from Fixinc.

Transparent costs, scope, and a clear understanding of what our programs offer, all via a simple online proposal - ready within 15-minutes. Help us get this started for you by completing the form below.
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Get a quote within an hour of talking with us.

Yes, it really is that quick.
Utilising our in-house intelligent technology, we're able to get you a full proposal and quote within minutes after your initial call with us. In most cases, we can have the program and scope signed off and started within two days.
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India Incident Management Programs for Software and IT Services
technology

Get access to our partners within your programs.

Fixinc Advisory Board Mockup and Fixinc Directory Mockup

Imagine a world where the Software and IT Services industry has access to consistent and relevant analysis on the Software and IT Services threat landscape and emerging risks. Imagine a powerful way to communicate and manage events with an unlimited number of people in seconds across India and the world. These are now a reality with our partners, Sention and FACT24 who provide corporate threat intelligence and a SAAS incident response and communications tool.

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Don't just stop at Incident Management, master the entire Tungsten Diamond ecosystem.

The Fixinc Tungsten Diamond is our simple way of visualising what and how you can achieve a high level of resilience maturity. We refer to this model in everything we do, from consulting programs, to the Advisory Board.
06
corporate resilience services available with Fixinc.
50+
unique resilience disciplines facilitated by our Advisors.
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Fixinc Tungsten Diamond
Averaging
7.1x
quicker implementation than industry standards.
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Disaster Recovery advice from Fixinc

At Fixinc, we understand the challenges faced by businesses in India when it comes to ensuring a robust incident management program. With the increasing frequency and severity of disasters, it has become essential for companies to be proactive in their approach to risk management. We, as a trusted consulting partner, can guide you through the key components that are crucial for implementing a successful incident management program.

First and foremost, having a well-defined incident response plan is paramount. This plan should clearly outline the roles and responsibilities of your team members, as well as the communication channels that will be used during an incident. Our experts at Fixinc can work with you to create a comprehensive plan that is tailored to the specific needs of your business.

Another important component is conducting regular risk assessments. This helps in identifying potential vulnerabilities and implementing appropriate preventive measures. Our consultants can assist you in conducting these assessments and ensure that no stone is left unturned when it comes to mitigating risks.

Furthermore, training and awareness programs are crucial in ensuring that your team is well-prepared to handle any incident. Our experienced consultants can provide customized training sessions to equip your employees with the necessary skills and knowledge to effectively respond to an incident.

At Fixinc, we believe that a successful incident management program is not a one-time effort, but rather an ongoing process. Regular testing and updating of your plan is essential to ensure its effectiveness. We can provide you with the expertise needed to regularly evaluate and improve your incident management program.

With our proven track record in the disaster recovery and risk management field, we are confident that we can be your reliable consulting partner. Contact Fixinc today to discuss how we can help you implement a robust incident management program tailored to your business needs.

Remember, achieving effective incident management is not just about being prepared for the worst, but also being proactive in identifying and mitigating potential risks. Let Fixinc guide you through this process and ensure that your business is well-prepared to handle any incident that may come its way.

Incident Management disciplines we offer Software and IT Services.

Fixinc provides Software and IT Services organisations with bespoke, best practice programs specific to disruptions in India. Explore the list of Incident Management disciplines below.

Incident Management Program Engagement Meeting

Get to know our team with a comprehensive Incident Management Programs engagement meeting. Here we discuss the timeline and scope of the work ahead.

Incident Management Documentation Review

The review of your Incident Management Documentation is a process that assesses the current level of preparedness of your organisation.

Incident Management Implementation Plan

Visible via your client Portal, the Implementation Plan details tasks, documents, responsibilities, and project progress.

Incident Management Plan development

The development of your Incident Management Plan consists of us a simple and easy to use document that forms action plans and supporting procedures to enable the timely recovery.

Incident Management Team Development

A pre-determined incident response team will ensure the organisation has a coordinated effective and timely response to all potential threats and disruptive risks to the organisation. Fixinc will help you find this team, develop their skillsets, and build their confidence to respond when they are needed most.

Incident Management Training

This will be practical training sessions to validate all aspects of the incident management response and your plans.

Incident Management Scenario Exercise

Facilitating scenario exercises ensures that Incident Management solutions fit the organisation's needs. Fixinc recommends continual improvement for organisational resilience.
who we are

A father and son, on a mission.

Fixinc was founded by Ollie and Brad Law. The pair experienced firsthand the results of practitioners failing their clients when they were needed most. They developed the Advisory and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology knowledge and senior executive level consulting to a fresh and impactful service.
12 yrs
in the industry together
250+
Businesses serviced together
Ollie Law and Brad Law Fixinc Directors
yours when you need it

Obtain an Advisory Board today.

Join the Fixinc ecosystem today and have our industry leading resilience Advisors on 24/7 standby for when you need them most.

You got this far, how about a step further?

Seeing as your scrolled this far, perhaps we can offer you an opportunity to work with us, for free. Our Global Head of Consulting offers quarterly program or plan reviews for your Incident Management arrangements. Get professional feedback on where you are today, and where you should go.

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Conduct a one hour online call
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Brad Law of Fixinc