Dare
To
Thrive

Crisis Management Programs
for Retail Banking.

Fixinc is a global community of multi-disciplinary senior consultants with Retail Banking specific experience; built through decades of industry support and our Directory, the largest of its kind.

New Zealand Crisis Management Programs for Retail Banking
resilience

Retail Banking in New Zealand comes with unique challenges.

In New Zealand's retail banking industry, developing a crisis management program requires a unique understanding of the sector's specific challenges and requirements. The nature of the industry necessitates a program that is responsive to potential risks such as cyber-attacks, regulatory breaches, economic disruptions, and reputational crises. It is crucial for retail banking businesses in New Zealand to have a proactive approach to crisis management, including a system for identifying and assessing potential threats, implementing robust communication channels, training employees for effective response, and maintaining strong relationships with stakeholders and regulators to ensure swift resolution. A crisis management program must also comply with the specific legal and regulatory framework of the New Zealand banking industry, ensuring transparency and accountability throughout the process.

how we do it

Four phases to completing your Crisis Management program.

Retail Banking organisations experience similar challenges here in New Zealand, but your unique situation will require unique solutions. Our four phase approach to the management and facilitation of our programs allows space for customisation. With strict processes, timelines, responsibilities, and project management procedures in place, Fixinc ensures that your programs are following best practice, and specific to you.

2 days
average program start time.
12 weeks
average program completion time.
Phase 1
Engagement

During the engagement phase of your Crisis Management program, you have the chance to get aquainted with your project team and validate the essential milestones linked to your project. This leads to potential outcomes such as:

Confirmation of project scope.
Development of implementation plan.
Assigning roles and responsibilities.

“Our resilience consultants are available to shoulder the burdens of your project. This ensures timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."

Brad, Global Head of Consulting and co-Founder

Phase 2
Analysis

Fixinc's Crisis Management analysis aims to assess your current capability level and identify the critical products and services that are crucial for your organisation's survival in the event of a disruption. The key outcomes that may arise from this analysis are:

Review current documents.
Analysing organisational products and services.
Review the current threat environment.

Developing comprehensive Crisis Management across your organisation requires a fundamental understanding of Retail Banking products and services and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and one we take very seriously.

Phase 3
Development

The development phase of a Crisis Management program yields tangible results and artefacts that can aid response teams in executing a well-structured and prompt response to any incident. The outcomes of this phase may include:

Develop incident response structure.
Develop recovery strategies.
Communication protocols.
Tools and checklists.

“The incident response plan serves as a framework to guide any Retail Banking response team in handling a disruption promptly. To be effective, the plan should be direct, adaptable, concise, and relevant.“

Ollie, Managing Director and co-Founder

Phase 4
Validation
The fourth phase aims to validate that the activities conducted in phases 1-3 are appropriate and fullfill their intended purpose. This phase also ensures that there is a continuous program of improvement in place. The key outcomes that may result from this phase are:
Response personnel training.
Scenario exercises.
Critical component testing.
Review and audit.
Maintenance program implementation.

An incident response plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it and threat landscape unique to Retail Banking in New Zealand.

Contact us

Get an obligation free quote from Fixinc.

Transparent costs, scope, and a clear understanding of what our programs offer, all via a simple online proposal - ready within 15-minutes. Help us get this started for you by completing the form below.
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Get a quote within an hour of talking with us.

Yes, it really is that quick.
Utilising our in-house intelligent technology, we're able to get you a full proposal and quote within minutes after your initial call with us. In most cases, we can have the program and scope signed off and started within two days.
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New Zealand Crisis Management Programs for Retail Banking
technology

Get access to our partners within your programs.

Fixinc Advisory Board Mockup and Fixinc Directory Mockup

Imagine a world where the Retail Banking industry has access to consistent and relevant analysis on the Retail Banking threat landscape and emerging risks. Imagine a powerful way to communicate and manage events with an unlimited number of people in seconds across New Zealand and the world. These are now a reality with our partners, Sention and FACT24 who provide corporate threat intelligence and a SAAS incident response and communications tool.

Explore all technology
services

Don't just stop at Crisis Management, master the entire Tungsten Diamond ecosystem.

The Fixinc Tungsten Diamond is our simple way of visualising what and how you can achieve a high level of resilience maturity. We refer to this model in everything we do, from consulting programs, to the Advisory Board.
06
corporate resilience services available with Fixinc.
50+
unique resilience disciplines facilitated by our Advisors.
Explore our other services
Fixinc Tungsten Diamond
Averaging
7.1x
quicker implementation than industry standards.
Minimum
3x
consultants on your program implementation.
Save
<40%
on the industry standard for a silimar program.

Disaster Recovery advice from Fixinc

At Fixinc, we understand that New Zealand businesses face a unique set of challenges when it comes to crisis management. With its beautiful landscapes and friendly people, it's easy to forget that disasters can strike at any time. That's why it's crucial for businesses to have a comprehensive crisis management program in place.

One key component of a crisis management program is the development of a robust communication plan. In times of crisis, effective communication is vital to ensure that employees, stakeholders, and the public are kept informed and reassured. Our experienced consultants can help you develop a tailored communication strategy that aligns with your brand and addresses the specific needs of your business.

Another important aspect of crisis management is the establishment of a strong leadership team. This team should be well-prepared to respond swiftly and decisively during a crisis. Through our expertise and guidance, we can help you identify and train key individuals within your organization to assume leadership roles when needed. Additionally, our consultants will assist in developing and regularly testing your crisis management plans to ensure they remain effective and up to date.

Furthermore, it is crucial for businesses to have a thorough understanding of the risks they face and the potential impact of these risks on their operations. Our consultancy team will work closely with you to conduct risk assessments and vulnerability analyses, enabling you to identify and prioritize the most significant threats to your business. Armed with this knowledge, we can help you create a comprehensive risk management strategy tailored to your specific needs.

At Fixinc, we believe in providing practical and reliable solutions that meet the unique challenges faced by New Zealand businesses. Our team of experienced consultants is ready to partner with you in developing and implementing a crisis management program that will ensure the resilience and continuity of your operations. Contact us today to discuss how we can help your business navigate the unpredictable world of crisis management.

Crisis Management disciplines we offer Retail Banking.

Fixinc provides Retail Banking organisations with bespoke, best practice programs specific to disruptions in New Zealand. Explore the list of Crisis Management disciplines below.

Crisis Management Program Engagement Meeting

An engagement meeting to confirm the scope of the program, establish roles & responsibilities, and proposed time line of activities.

Crisis Management Documentation Review

Assess the current level of preparedness and set a base line for program improvement.

Crisis Management Implementation Plans

Our implementation plans clearly identify each phase of the project and predicted delivery timescales. This is important for key project stakeholders.

Crisis Management Strategy Development

The Strategy Document customizes strategic response protocols for crisis management.

Crisis Management Team Development

Increase your Crisis Management Team Development capabilities with Fixinc's bespoke crisis management training - empowering your crisis team and executives.
who we are

A father and son, on a mission.

Fixinc was founded by Ollie and Brad Law. The pair experienced firsthand the results of practitioners failing their clients when they were needed most. They developed the Advisory and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology knowledge and senior executive level consulting to a fresh and impactful service.
12 yrs
in the industry together
250+
Businesses serviced together
Ollie Law and Brad Law Fixinc Directors
yours when you need it

Obtain an Advisory Board today.

Join the Fixinc ecosystem today and have our industry leading resilience Advisors on 24/7 standby for when you need them most.

You got this far, how about a step further?

Seeing as your scrolled this far, perhaps we can offer you an opportunity to work with us, for free. Our Global Head of Consulting offers quarterly program or plan reviews for your Crisis Management arrangements. Get professional feedback on where you are today, and where you should go.

Send us your details and plans
Recieve an invite and calendar link
Conduct a one hour online call
Receive a summary email / report
Brad Law of Fixinc