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Business Continuity Plan
Plans people actually use.
A Business Continuity Plan should be picked up and used when disruption hits, not left in a drawer. Fixinc builds plans that are simple, well-designed, and accessible on any device, so anyone in your organisation can open it and know what to do.
If no one opens it, it is not a plan.
Most Business Continuity Plans fail for the same reason: they are too long, too complicated, and designed for compliance rather than action. They sit on a shared drive, reviewed once a year by the BC team, and ignored by everyone else. When a real disruption occurs, no one has time to search through 80 pages of procedures to find what they need.
Fixinc takes a different approach. We build plans that are practical, well-designed, and easy to use under pressure. Every element is there for a reason. Contact details, escalation pathways, checklists, and recovery actions are structured so any member of staff can pick up the plan and understand what to do. We remove the noise and focus on what actually helps during an incident.
Design matters more than most organisations realise. Companies like Apple and Microsoft invest heavily in usability because they understand the psychological impact of poor design. We apply the same thinking to business continuity. Our plans are delivered digitally, optimised for mobile access, and available via your Client Portal. Everyone has their phone on them during a crisis, so your plan should be accessible from it.
Plans are reviewed annually as part of ongoing program maintenance to ensure they remain current and aligned to how your organisation operates.
Respond with confidence
When things go wrong, this phase activates. The Diamond’s top layers focus on structured, coordinated response, from executive decisions down to team-level action. Here’s where tools like F24, defined roles, and real-time communications bring planning to life under pressure.
A stronger return to BAU
The end goal isn’t just recovery, it’s learning. After every disruption, this phase ensures lessons are captured, plans are updated, and culture is strengthened. It’s about returning to operations quickly, but better prepared for next time.
Planning made practical
This phase includes disciplines like business continuity, crisis management, and IT disaster recovery. It’s where the bulk of the work happens, through structured validation, simulations, and repeatable testing. For those looking to lead in their sector, it can also align with ISO accreditation and industry standards.
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What if we already have a Business Continuity Plan?
Fixinc can review your existing plan and provide feedback on its structure, usability, and alignment to best practice. However, when we develop a BCP, we use our own proven methodology and templates. This is what clients engage us for. Our structure is designed to be practical, modern, and aligned to ISO standards.
How long does it take to develop a Business Continuity Plan?
It typically takes a few weeks to a couple of months, depending on the size of your organisation and how quickly we can access the information we need. We are efficient, but we do not rush these. A BCP is an important document and we take the time to get it right.
Who needs to be involved from our side?
We will need access to key stakeholders who understand your operations, dependencies, and recovery priorities. This often includes business unit leads and your project sponsor. The more available your team is, the faster the process moves.
Does training come included?
Fixinc will walk your team through the plan once it is complete, ensuring they understand its structure and how to use it. Formal training programs are available as a separate service called Business Continuity Training.
How do we access the plan during an incident?
The plan is delivered digitally and accessible via your Client Portal, including on mobile devices. Everyone has their phone on them during a crisis, so your plan should be too. Printable versions are also available if needed.