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Business Continuity Policy and Framework
Govern your program from day one.
A Business Continuity Policy and Framework defines why your program exists, who owns it, and how it operates. It is the governance foundation that every other component builds upon. Without it, activities like impact analysis, planning, and exercising lack the structure and senior buy-in needed to succeed long term.
Why skipping this step costs more later.
Many organisations jump straight into planning or exercising without a policy in place. The result is fragmented activity, unclear accountability, and programs that stall when key stakeholders move on. A Policy and Framework solves this by establishing the rules of engagement before any operational work begins. It defines the purpose and scope of business continuity within your organisation, assigns roles and responsibilities, and creates a lifecycle that connects impact analysis, risk assessment, recovery planning, training, testing, and maintenance into a single governed approach.
This component also serves a practical purpose that is easy to overlook. Because the policy requires formal sign-off from senior leadership, it creates early visibility at Executive and Board level. That endorsement is often what secures ongoing support and resources for the rest of the program. A signed policy is not just documentation; it is evidence of organisational commitment.
Fixinc typically delivers a completed Policy and Framework within one week, formatted and ready for internal circulation and approval. Once in place, it becomes the reference point for all future business continuity activities and is reviewed annually as part of ongoing program maintenance.
Respond with confidence
When things go wrong, this phase activates. The Diamond’s top layers focus on structured, coordinated response, from executive decisions down to team-level action. Here’s where tools like F24, defined roles, and real-time communications bring planning to life under pressure.
A stronger return to BAU
The end goal isn’t just recovery, it’s learning. After every disruption, this phase ensures lessons are captured, plans are updated, and culture is strengthened. It’s about returning to operations quickly, but better prepared for next time.
Planning made practical
This phase includes disciplines like business continuity, crisis management, and IT disaster recovery. It’s where the bulk of the work happens, through structured validation, simulations, and repeatable testing. For those looking to lead in their sector, it can also align with ISO accreditation and industry standards.
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What if we already have a business continuity policy in place?
If you have an existing policy, Fixinc can review it against current best practice and recognised standards to identify gaps or areas for improvement. From there, we either recommend updates or a full revision depending on the current state. The outcome is the same: a policy that is fit for purpose and aligned to how your organisation operates today.
Who needs to be involved from our side?
We will need access to a project sponsor or lead who can coordinate internal input and facilitate the approval process. Senior leadership involvement is required for final sign-off, but their time commitment is minimal. Fixinc handles the drafting, consultation, and formatting.
Does the policy need to align to a specific standard?
We typically align to ISO 22301 for business continuity programs, but this can be tailored to other standards or regulatory requirements relevant to your industry. The framework is flexible enough to meet multiple compliance obligations if needed.
How long is the final document?
The length depends on the complexity of your organisation and the scope of the program. Most policies are concise by design, typically between 10 and 20 pages, focused on clarity and practical governance rather than unnecessary detail.
What happens after the policy is approved?
Once signed off, the policy is communicated to relevant parties and becomes the governing document for all business continuity activities. It is reviewed annually, either internally or as part of the Fixinc Maintenance Program, to ensure it remains current as your organisation and the threat landscape evolve.