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Crisis Management Plan
Lead the response with clarity.
A Crisis Management Plan gives your response team the structure and guidance to lead when an incident occurs. Fixinc builds plans that are practical, tested, and ready to use under pressure, covering everything from operational failures to reputational incidents.
Untested plans fail when you need them most.
Many organisations either do not have a Crisis Management Plan, or have one that has never been tested. When an incident occurs, the gaps become obvious: unclear roles, missing contact details, no escalation pathway, and a team unsure of who is making decisions. A plan that has not been validated through a scenario exercise is a plan that will struggle under real pressure.
There is also common confusion about what a Crisis Management Plan actually is. It is not the same as a Business Continuity Plan, which focuses on recovering operations. A CMP focuses on leading the response: assessing the situation, coordinating people and resources, communicating with stakeholders, and making decisions in real time. It is also distinct from an Incident Management Plan, which typically sits at a tactical or site level. We often recommend developing a CMP early in a program, sometimes even before a BCP, because it establishes the leadership framework that everything else connects to.
Fixinc builds Crisis Management Plans that are practical, well-structured, and tailored to your organisation. Plans can be configured to address a range of scenarios including operational disruptions, reputational incidents, and external threats. They are designed to be used by a dedicated Crisis Management Team, with clear roles, checklists, and communication templates ready to deploy. We also support organisations in training new staff on the plan, ensuring capability does not fade as teams change.
Plans are reviewed annually as part of ongoing program maintenance to ensure they remain current, tested, and effective.
Respond with confidence
When things go wrong, this phase activates. The Diamond’s top layers focus on structured, coordinated response, from executive decisions down to team-level action. Here’s where tools like F24, defined roles, and real-time communications bring planning to life under pressure.
A stronger return to BAU
The end goal isn’t just recovery, it’s learning. After every disruption, this phase ensures lessons are captured, plans are updated, and culture is strengthened. It’s about returning to operations quickly, but better prepared for next time.
Planning made practical
This phase includes disciplines like business continuity, crisis management, and IT disaster recovery. It’s where the bulk of the work happens, through structured validation, simulations, and repeatable testing. For those looking to lead in their sector, it can also align with ISO accreditation and industry standards.
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What is the difference between a Crisis Management Plan and a Business Continuity Plan?
A Business Continuity Plan focuses on recovering and resuming operations after a disruption. A Crisis Management Plan focuses on leading the response as an incident unfolds: assessing the situation, coordinating resources, making decisions, and communicating with stakeholders. Both are important, but they serve different purposes.
What is the difference between a Crisis Management Plan and an Incident Management Plan?
An Incident Management Plan typically operates at a tactical or site level, dealing with the immediate response to an event. A Crisis Management Plan sits above this, providing strategic leadership and coordination across the organisation. The CMP guides decision-making while the incident is being managed on the ground.
Should we develop a CMP before a BCP?
In many cases, yes. The Crisis Management Plan establishes the leadership framework and decision-making structures that your broader program connects to. Having this in place first can make subsequent planning more effective and aligned.
How do we make sure the plan actually works?
We strongly recommend validating your Crisis Management Plan through a scenario exercise. Untested plans often reveal gaps when used in a real incident. Fixinc can facilitate exercises to test the plan, identify weaknesses, and build confidence in your response team.
How do we keep the plan current as our team changes?
Plans are reviewed annually as part of the Fixinc Maintenance Program. We also support organisations in training new staff on the CMP, ensuring your Crisis Management Team maintains capability even as people move on.