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Incident Management Plan
Respond fast. Escalate smart.
An Incident Management Plan gives your frontline teams the structure to handle operational disruptions quickly and effectively. Fixinc builds plans that are practical, well-tested, and integrated with your broader crisis and business continuity measures.
Small incidents become big problems without a plan.
Most organisations understand the need for crisis management, but fewer invest in incident management. The result is a gap at the frontline. When an IT outage, facility issue, or operational disruption occurs, site managers and duty teams are left without clear guidance on how to respond, who to notify, and when to escalate. Small incidents become big problems because no one knew the threshold had been crossed.
An Incident Management Plan fills this gap. It provides trained frontline staff with the tools to identify, classify, and respond to incidents before they escalate into crises. It also defines clear escalation pathways so that when an incident does cross into crisis territory, the handover to senior leadership is smooth and coordinated. In severe situations, both plans can run in parallel, with tactical response on the ground and strategic decision-making at the top.
Fixinc develops Incident Management Plans that are practical, tested, and tailored to your organisation. For larger organisations with multiple sites, we can develop site-specific plans that reflect local risks and structures. Plans align to global best practice or frameworks like CIMS where relevant. They are delivered digitally, accessible on mobile devices, and can be provided in your organisation's branding.
We often see IMPs that only cover major sites, leaving smaller locations exposed. We also see plans that have never been trained out or tested. Fixinc ensures your IMP covers the full organisation and includes post-incident review processes so your response capability improves over time. Plans can be added to your Maintenance Program for ongoing review and refinement.
Respond with confidence
When things go wrong, this phase activates. The Diamond’s top layers focus on structured, coordinated response, from executive decisions down to team-level action. Here’s where tools like F24, defined roles, and real-time communications bring planning to life under pressure.
A stronger return to BAU
The end goal isn’t just recovery, it’s learning. After every disruption, this phase ensures lessons are captured, plans are updated, and culture is strengthened. It’s about returning to operations quickly, but better prepared for next time.
Planning made practical
This phase includes disciplines like business continuity, crisis management, and IT disaster recovery. It’s where the bulk of the work happens, through structured validation, simulations, and repeatable testing. For those looking to lead in their sector, it can also align with ISO accreditation and industry standards.
Incident Management Plan
When an incident hits, your team shouldn’t be asking “what’s next?”, your plan should already have the answer. This module helps you build a clear, usable Incident Management Plan that gives structure, speed, and confidence in the moment. We skip the paperwork trap and focus on plans people actually use.
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What is the difference between an Incident Management Plan and a Crisis Management Plan?
An Incident Management Plan focuses on immediate, operational disruptions handled by frontline teams. A Crisis Management Plan deals with major, strategic threats that require senior leadership involvement. During severe incidents, both plans may run in parallel, with clear escalation points between them.
Who uses the Incident Management Plan?
The IMP is designed for trained individuals such as site managers, duty managers, or dedicated Incident Response Teams. These are the people who need to act quickly when an operational disruption occurs.
Do we need an IMP if we already have a CMP?
Yes. They serve different purposes. A CMP handles strategic, organisation-wide threats, while an IMP handles frontline operational disruptions. Without an IMP, smaller incidents can escalate unnecessarily because there is no clear response structure at the tactical level.
Do we need multiple Incident Management Plans?
It depends on your organisation. Larger organisations with multiple sites or different risk profiles often benefit from site-specific IMPs. Smaller or more centralised organisations may only need one. Fixinc will advise on the right approach based on your structure.
Is the IMP reviewed as part of the Maintenance Program?
IMP can be added to your Maintenance Program as a specific component. When included, it is reviewed and refined alongside your other resilience plans, ensuring it stays current and tested.