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Information Technology Disaster Recovery Plan
IT fails. Is your organisation ready?
An ITDR Plan is not just for the IT team. It prepares your wider organisation to respond, communicate, and make decisions when systems go down. Fixinc builds plans that focus on the business impact of IT disruption, not just the technical recovery.
Most ITDR Plans miss the point.
When IT systems fail, the technical recovery is only part of the problem. Leadership needs to make decisions, operations need to adapt, and stakeholders need to be informed. Yet most ITDR Plans are written by IT teams for IT teams, focusing on servers and backups rather than the organisational response. The result is a plan that works in the data centre but leaves everyone else unclear on what to do.
Fixinc takes a different approach. We develop ITDR Plans that focus on how your organisation operates during an IT disruption. Senior IT members provide context on infrastructure and recovery capabilities, but the plan is designed for leadership, operational teams, and business continuity coordinators. It covers roles and responsibilities, communication pathways, decision-making tools, and recovery priorities drawn from your Business Impact Analysis.
This is an area where genuine expertise is rare. Few consultancies in Oceania have true ISO-level experience in ITDR, which means many plans are outdated, overly technical, or disconnected from how organisations actually work. Fixinc brings a practical, modern approach that keeps pace with how quickly IT environments evolve. Plans are typically delivered within two weeks and integrate with your broader crisis management and business continuity measures.
If you want ITDR included in your ongoing Maintenance Program, it can be added at a discounted rate and integrated into your wider resilience activities, making it more effective over time.
Respond with confidence
When things go wrong, this phase activates. The Diamond’s top layers focus on structured, coordinated response, from executive decisions down to team-level action. Here’s where tools like F24, defined roles, and real-time communications bring planning to life under pressure.
A stronger return to BAU
The end goal isn’t just recovery, it’s learning. After every disruption, this phase ensures lessons are captured, plans are updated, and culture is strengthened. It’s about returning to operations quickly, but better prepared for next time.
Planning made practical
This phase includes disciplines like business continuity, crisis management, and IT disaster recovery. It’s where the bulk of the work happens, through structured validation, simulations, and repeatable testing. For those looking to lead in their sector, it can also align with ISO accreditation and industry standards.
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Is an ITDR Plan just for the IT team?
No. While IT teams handle the technical recovery, an ITDR Plan prepares the wider organisation to respond. Leadership, operational teams, and business continuity coordinators all need clear guidance on roles, communications, and decision-making during an IT disruption.
How is an ITDR Plan different from a Business Continuity Plan?
A Business Continuity Plan covers how your organisation recovers from a range of disruptions. An ITDR Plan focuses specifically on IT-related incidents, addressing how the business operates when systems are unavailable. The two plans complement each other and can be used together during an incident.
What information do you need from our IT team?
We involve senior IT members to understand your infrastructure, systems, and existing recovery capabilities. This context informs the plan, but the focus remains on preparing the wider organisation rather than documenting technical procedures.
How long does it take to develop an ITDR Plan?
Typically around two weeks, depending on the complexity of your IT environment and availability of key stakeholders.
Is the ITDR Plan reviewed as part of the Maintenance Program?
ITDR is not automatically included in the Maintenance Program but can be added as a specific component. When included, it is discounted and better integrated into your wider resilience activities, making it more effective over time.