FACT24 CIM Starter Setup Steps:

Initial Configuration:

Access the FACT24 CIM Starter web portal and configure the default alarm settings, including recipients, alarm types, and notification channels.

Define scenarios for different emergency types, ensuring that each scenario is tailored to specific needs and response protocols.

User Roles and Permissions:

Assign roles and permissions for team members, specifying who can create, modify, or trigger alarms.

Set up advanced permissions if required, such as granting specific users rights to trigger alarms directly from the PC client (available as an additional feature).

Platform Integration:

Mobile App: Ensure all relevant team members download the FACT24 CIM Starter app, where they can activate alarms and receive notifications on the go.

PC Client: For organizations using the PC client, ensure it’s installed on users’ desktops, and provide login credentials.

Real-Time Monitoring Setup:

Configure the dashboard for real-time tracking of alarms and notifications, ensuring that users can easily monitor the status of active alarms and recipient responses.

Schedule Alarms:

Set up scheduled alarms for recurring notifications, such as periodic testing or drills, to ensure regular system checks and preparedness.

FACT24 CIM StarterTraining:

The Training sessions for FFACT24 CIM Starter will focus on familiarizing the team with the system's diverse alarm activation methods. Team members will learn how to:

• Trigger and manage alarms using the web portal, app, PC client, telephone, or automated APIs.
• Implement temporary adjustments to alarm scenarios based on real-time needs.
• Use real-time monitoring tools for efficient crisis response.
• Schedule alarms for recurring or test purposes.

Phase 2: FACT24 CIM Starter

FILE ARCHIVE

Files and documentation can be saved and managed in individual folders in the File Archive, including version control. ALL of your plans are located in ONE place and can also be accessed if your own IT environment is not available. The File Archive contains storage space of 20 GB.

PRE-DEFINED ACTION CARDS 

Use Action Cards to carry out your plans! Action Cards are predefined checklists that are automatically activated when registering the incident, depending on the role, type of incident and severity.

REPORT TEMPLATES

 Customisable templates and forms can be used to log every type of meeting and to create reports (e.g. Situation Report). FACT24 CIM is delivered standard with best practices templates.

EXERCISE MODE 

Do training about the emergency with the Exercise Mode so that all key personnel can familiarise themselves with the tool as well as a possible procedure. The Exercise Mode also has the advantage that this type of test area is separated from normal mode.

REGISTRATION OF INCIDENTS

Register new incidents with description, classification regarding type, phase and severity, as well as appendices. Additional custom fields can be added. Access can be restricted based on roles or users. All the follow-up information entered in the system is associated with an incident.

AUTOMATIC INCIDENT CREATION VIA API 

Thanks to API connection, incidents can be created automatically on the basis of previously defined events. Existing incidents can also be updated - regardless of whether they were created manually or via import. With the help of our detailed API documentation you can connect your required applications and thus react even faster to incidents.

AUTOMATIC RUNNING LOG 

Registration of an incident automatically starts continuous logging. All information, decisions and actions are entered automatically. The documentation can be exported as an audit-proof PDF file.

ACTION CARDS

In a crisis, you can benefit from prepared checklists in the form of Action Cards that you can follow for orientation. Action Cards are automatically activated depending on the role, type of incident and severity. Actions can be marked as completed, commented on, or assigned as a task.

AUDIT-PROOF RUNNING LOG

 The detailed log of each incident can be downloaded as an audit-proof PDF file and provides an overview of all actions and decisions.