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Business Continuity Management

Business Continuity Solutions
for Software and IT Services.

Fixinc is a global community of multi-disciplinary senior consultants with Software and IT Services specific experience; built through decades of industry support and our Directory, the largest of its kind.

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Australia Business Continuity Solutions for Software and IT Services
resilience

Software and IT Services in Australia comes with unique challenges.

Business Continuity Solutions for Software and IT Services businesses in Australia have unique nature and requirements. With the increasing reliance on technology, these businesses need to ensure uninterrupted operations in the face of natural disasters, system failures, or cyber-attacks. Australia's vast geography and extreme weather conditions add another layer of complexity, necessitating comprehensive disaster recovery plans and resilient IT infrastructure. Furthermore, compliance with local regulations, such as the Notifiable Data Breaches scheme, requires robust data protection measures and incident response capabilities. Therefore, Business Continuity Solutions tailored for the Australian Software and IT Services businesses must address these specific challenges to minimize downtime, protect sensitive data, and maintain seamless operations in the digital landscape.

how we do it

Four phases to completing your Business Continuity Management program.

Software and IT Services organisations experience similar challenges here in Australia, but your unique situation will require unique solutions. Our four phase approach to the management and facilitation of our programs allows space for customisation. With strict processes, timelines, responsibilities, and project management procedures in place, Fixinc ensures that your programs are following best practice, and specific to you.

2 days
average program start time.
12 weeks
average program completion time.
Phase 1
Engagement

During the engagement phase of your Business Continuity Management program, you have the chance to get aquainted with your project team and validate the essential milestones linked to your project. This leads to potential outcomes such as:

Confirmation of project scope.
Development of implementation plan.
Assigning roles and responsibilities.

“Our resilience consultants are available to shoulder the burdens of your project. This ensures timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."

Brad, Global Head of Consulting and co-Founder

Phase 2
Analysis

Fixinc's Business Continuity Management analysis aims to assess your current capability level and identify the critical products and services that are crucial for your organisation's survival in the event of a disruption. The key outcomes that may arise from this analysis are:

Review current documents.
Analysing organisational products and services.
Review the current threat environment.
Learn about business impact analysis

Developing comprehensive Business Continuity Management across your organisation requires a fundamental understanding of Software and IT Services products and services and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and one we take very seriously.

Phase 3
Development

The development phase of a Business Continuity Management program yields tangible results and artefacts that can aid response teams in executing a well-structured and prompt response to any incident. The outcomes of this phase may include:

Develop incident response structure.
Develop recovery strategies.
Communication protocols.
Tools and checklists.

“The incident response plan serves as a framework to guide any Software and IT Services response team in handling a disruption promptly. To be effective, the plan should be direct, adaptable, concise, and relevant.“

Ollie, Managing Director and co-Founder

Phase 4
Validation
The fourth phase aims to validate that the activities conducted in phases 1-3 are appropriate and fullfill their intended purpose. This phase also ensures that there is a continuous program of improvement in place. The key outcomes that may result from this phase are:
Response personnel training.
Scenario exercises.
Critical component testing.
Review and audit.
Maintenance program implementation.
Explore how we validate programs

An incident response plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it and threat landscape unique to Software and IT Services in Australia.

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Transparent costs, scope, and a clear understanding of what our programs offer, all via a simple online proposal - ready within 15-minutes. Help us get this started for you by completing the form below.
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Utilising our in-house intelligent technology, we're able to get you a full proposal and quote within minutes after your initial call with us. In most cases, we can have the program and scope signed off and started within two days.
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Australia Business Continuity Solutions for Software and IT Services
technology

Get access to our partners within your programs.

Fixinc Advisory Board Mockup and Fixinc Directory Mockup

Imagine a world where the Software and IT Services industry has access to consistent and relevant analysis on the Software and IT Services threat landscape and emerging risks. Imagine a powerful way to communicate and manage events with an unlimited number of people in seconds across Australia and the world. These are now a reality with our partners, Sention and FACT24 who provide corporate threat intelligence and a SAAS incident response and communications tool.

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Don't just stop at Business Continuity, master the entire Tungsten Diamond ecosystem.

The Fixinc Tungsten Diamond is our simple way of visualising what and how you can achieve a high level of resilience maturity. We refer to this model in everything we do, from consulting programs, to the Advisory Board.
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unique resilience disciplines facilitated by our Advisors.
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Disaster Recovery advice from Fixinc

At Fixinc, we understand the challenges that Australian businesses face when it comes to ensuring Business Continuity. Implementing an effective Business Continuity program requires careful planning and meticulous execution. With our expertise in disaster recovery and risk management, we can be your reliable consulting partner to navigate through these challenges.

One key component of a Business Continuity program is conducting a thorough risk assessment. This involves identifying potential risks and vulnerabilities within your organization, such as natural disasters, cyber attacks, or supply chain disruptions. Our consultants have the experience and knowledge to conduct a comprehensive risk assessment tailored to your specific industry and business needs.

Once risks are identified, it is crucial to develop a Business Impact Analysis (BIA). This involves assessing the potential impact of these risks on your business operations, financial health, and reputation. Our consultants can help you determine the critical functions and processes that need to be prioritized in the event of a disruption.

Creating a detailed and well-documented Business Continuity Plan (BCP) is another key component. Our consultants can guide you through the process of developing a BCP that outlines the necessary steps and procedures to ensure a smooth transition from normal business operations to an alternative site or mode of operation. We can help you establish communication protocols and designate responsibilities so that everyone in your organization knows their role during a crisis.

Regular testing and exercising of the Business Continuity plan is essential to ensure its effectiveness. Our consultants can assist you in conducting comprehensive tests and drills to identify any weaknesses or gaps in your plan. By identifying these areas of improvement, we can help you refine and enhance your Business Continuity program.

In conclusion, implementing a robust Business Continuity program requires a strategic and proactive approach. Fixinc can be your trusted consulting partner in navigating these challenges and ensuring the resilience of your business. Contact us today to discuss how we can help you develop and implement a Business Continuity program tailored to your needs.

Business Continuity Management disciplines we offer Software and IT Services.

Fixinc provides Software and IT Services organisations with bespoke, best practice programs specific to disruptions in Australia. Explore the list of Business Continuity Management disciplines below.

Business Continuity Program Engagement Meeting

All stakeholders discuss objectives and priorities, led by Fixinc's well-prepared consultants. This meeting gives confidence in the program's direction.
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Business Continuity Document Reviews

Fixinc's document review assesses organizational strengths and weaknesses before the program begins. An experienced consultant reviews documents to build a solid foundation. The assessment helps identify areas for improvement and sets the stage for a successful program.
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Business Continuity Program Implementation Plan

An approved project plan and timeline with clear phases, delivery times, and responsible parties resulting from the engagement process will be accessible via your unique client dashboard.
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Business Impact Analysis Scheduling

Fixinc schedules Business Impact Analysis meetings with business unit leaders to determine critical functions. This builds awareness, buy-in, and analyze current processes.
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Business Impact Analysis Report

Fixinc delivers a BIA report to your leadership team detailing outcomes of the meetings. Stored permanently in your client dashboard, it's available via a smart document. This report is foundational to the Business Continuity Plan design.
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Business Impact Analysis Meetings

Fixinc conducts a BIA by consulting with business unit representatives to gain thorough feedback on organizational operations and structures. Outcomes include allowable outages and recovery timeframes, critical dependencies, and more.
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Threat Intelligence & Analysis

Fixinc utilises real-time threat intelligence to enhance resiliency and align realistic, current threats to your mitigation strategies. We review the threat landscape and incorporate emerging risks in business continuity plans, making them more relevant and timely.
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Business Impact Analysis Scope

Fixinc uses business impact analysis to determine an organization's continuity requirements. We conduct four types of BIA: initial, product/service, process, and activity.
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Business Continuity Outcomes Review

Over an online meeting and stored within your client dashboard, our team will share program findings and outcomes to keep your leadership team informed and help identify recovery objectives in the lead up to the plan designs.
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Business Continuity Strategy Development

Fixinc will design solutions for your organization to confidently respond to incidents and maintain prioritized activities. Proactive mitigation measures address identified risks and threats to protect and reduce disruption impacts.
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Business Continuity Team Development

Fixinc will develop an incident response team roles and responsibilities format during the business continuity plan development. Our consultants cover all disciplines with experience across the resilience spectrum, in any location. This ensures flexibility to meet your unique team needs.
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Business Continuity Plan Design

Fixinc facilitates meetings with key contacts to discuss likely disruption scenarios based on threat analysis and intelligence. Outcomes inform a relevant plan design for common threats, boosting team confidence in using it. Scenarios can include loss of staff, premises, IT/communication systems, or supply chain.
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Business Continuity Plan Sign Off

Once training and the business continuity plan is designed, your lead consultant will sit with you to discuss the outcome of the program. You can review and sign off your plan via your client dashboard. It's time to move to the next phase or program with Fixinc.
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Business Continuity Training

Business Continuity Training builds resilience culture by training and raising awareness of continuity structures/plans. It includes practical exercises done in-person/online and detailed training for leadership to encourage proactive response and stakeholder buy-in, improving resilience.
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Scenario Exercises

A Business Continuity Scenario Exercise helps build familiarity with plans and responsibilities, fostering a positive resilience culture. Fixinc customizes exercises based on realistic events to identify vulnerabilities, allowing mitigation and planning. These exercises are both effective and entertaining.
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Program Review and Audit

Assessing business continuity preparations for compliance and best practices builds resilience. Fixinc creates customized review objectives based on program considerations to identify improvement areas. The review framework provides a comprehensive approach to enhancing existing preparations.
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who we are

A father and son, on a mission.

Fixinc was founded by Ollie and Brad Law. The pair experienced firsthand the results of practitioners failing their clients when they were needed most. They developed the Advisory and Directory to help organisation have premium support at any moment. With a combined three decades in the industry, the father and son duo bring a powerful balance of technology knowledge and senior executive level consulting to a fresh and impactful service.
12 yrs
in the industry together
250+
Businesses serviced together
Read their story
Ollie Law and Brad Law Fixinc Directors
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You got this far, how about a step further?

Seeing as your scrolled this far, perhaps we can offer you an opportunity to work with us, for free. Our Global Head of Consulting offers quarterly program or plan reviews for your Business Continuity Management arrangements. Get professional feedback on where you are today, and where you should go.

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Brad Law of Fixinc