The Human Side of a Crisis

resilience services

Crisis response isn’t just about systems and strategy, it’s about people. This module helps leaders understand stress, emotion, and behaviour under pressure, so they can support others without losing their own edge. We focus on human resilience, not just operational response, because your people are your response plan.

The Human Side of a Crisis in four steps. How we do resilience at Fixinc.

01.

Plan

Agile, first-principles planning ensures a smooth rollout of your refreshed program.

02.

We will ensure The Human Side of a Crisis is rolled out smoothly at your organisation.

03.

check

Your The Human Side of a Crisis is draft until validated, we will fix that.

04.

act

Your team and ours will be ready when your The Human Side of a Crisis is activate in real-life.

The Human Side of a Crisis explores what pressure does to people, how fear, fatigue, and ambiguity show up in behaviour, decision-making, and team dynamics. Through real-world examples, guided discussion, and behavioural coaching, leaders learn how to spot burnout, maintain psychological safety, and lead teams that are emotionally exhausted or scattered. This isn’t about HR, it’s about performance under stress.

These are not human resources workshops, this is a session here to help your leaders lead people better. Fixinc brings together operational expertise and behavioural insight to make sure your executives are equipped to handle the human variables in a crisis. Our work is grounded in science, shaped by lived experience, and designed for teams who are serious about sustainable performance.

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What you can expect when you start The Human Side of a Crisis with us.

Meet who you'll talk to

Link to chat

A link will be sent to you via email from our Advisory team. You get to pick a time to chat that's convenient to you - over the phone, Teams, Zoom, or in person.

30-45 minutes

Tell us what your objectives are. We have a set of questions ready to go for you. We'll share 'how we do things', and give you a chance for any Q&A you have.

Proposal & Quote

We will get you a proposal within 24 hours detailing the scope of work. 1 week later, we will discuss it. 10 minutes later you will have a final quote from us to sign.

5 Weeks

Our clients expect us to be working for them, not chasing proposals. If it's not signed off within 5 weeks, we'll assume it's not the right time.

Review & Health Check

All The Human Side of a Crisis we implement start with a deep review of what's already in place. We set benchmarks formed from best practice and ISO standards.

Design and Develop

With as much involvement as neccersary from your team, we'll build out the The Human Side of a Crisis part of your Executive Resilience Training program to the very highest quality available.

Validate

Where appropriate, we will test and validate your new The Human Side of a Crisis discipline. This provides tangible evidence of capability and maturity to your stakeholders.

Maintain

The number one set back for organisations who embed resilience is momentum. We'll build a plan to ensure your The Human Side of a Crisis runs annually.

Additional Executive Resilience Training Disciplines. Expand your The Human Side of a Crisis.

We have carefully selected the most impactful and relevant Executive Resilience Training disciplines that will ensure a modern organisation can withstand and thrive through even the worst the threat landscape can throw at us. Explore some below.

Foundations of Crisis Management

You can’t manage a crisis if you don’t know how one works. This module gives your leadership team a clear, no-fluff understanding of what crisis management is, and what it’s not. We cut through the noise and give you a modern, usable model built on real-world frameworks and experience.

Evaluating Crisis Impacts

The faster you understand what’s hit you, the faster you recover. This module teaches leaders how to evaluate the impact of a crisis across operations, people, and reputation, without getting lost in the weeds. We focus on clarity, prioritisation, and what decisions need to be made next.

Crisis Communication Strategies

In a crisis, silence is still a message, and usually the wrong one. This module teaches leaders how to communicate with clarity, empathy, and authority when the pressure is highest. We help you find the right words, the right tone, and the right rhythm, before someone else does it for you.

High-Impact Boardroom Exercise

When the boardroom becomes the war room, theory won’t help, you need muscle memory. This module immerses your senior leaders in a fast-paced, pressure-tested scenario designed to sharpen decision-making, team dynamics, and executive presence. It’s not a drill, it’s a dress rehearsal for the hardest day of your leadership career.

Navigating Crisis Survival

Surviving the crisis is just the start, what comes next defines your leadership. This module helps executives stabilise, adapt, and lead the organisation into recovery while protecting people, performance, and reputation. We don’t just focus on bouncing back, we teach leaders how to bounce forward.

Decision Making Under Pressure

Crisis doesn’t give you time to think, it demands action. This module trains leaders to cut through noise, trust process over panic, and make decisions when the stakes are real. We focus on clarity, accountability, and the moments that define response success.

Crisis Preparedness planning

You can’t predict the next crisis, but you can prepare for it. This module equips your leaders with the tools to assess risk, test assumptions, and build clarity across the business. We go beyond templates, turning plans into capability that aligns with how your organisation really works.

Leadership in a Crisis

Crisis doesn’t build character, it reveals it. This module sharpens the leadership skills your executives need when control, clarity, and confidence matter most. We bring high-stakes thinking into focus and give leaders a playbook to lead decisively through disruption.

High Performance Training

High-performance leaders are built in calm, but revealed in chaos. We train executives to lead with clarity under pressure, using real scenarios, applied leadership psychology, and crisis-tested frameworks. Unlike generic leadership courses, we focus on fast, adaptive thinking and team alignment when decisions can’t wait.

Frequently asked The Human Side of a Crisis questions.

How do we know when our The Human Side of a Crisis activity is fully effective?

We validate success through exercises, engagement, and outcomes. If your The Human Side of a Crisis effort drives action, conversation, and continuous use — it's working.

What does the The Human Side of a Crisis discipline involve when delivered by Fixinc?

The Human Side of a Crisis at Fixinc is built to be clear, structured, and aligned with our Tungsten Diamond lifecycle. It's tailored to your program maturity and backed by real-world application.

How is The Human Side of a Crisis different from traditional approaches we've seen?

Unlike templated models, our The Human Side of a Crisis work adapts to the client's sector, stakeholders, and risk profile. It's hands-on, flexible, and always validated.

What kind of outcomes can we expect from engaging in The Human Side of a Crisis?

Clients typically gain clarity, leadership alignment, and a measurable shift in preparedness through our The Human Side of a Crisis delivery — no matter their starting point.

Does The Human Side of a Crisis link to other services or tools you offer?

Yes — The Human Side of a Crisis often feeds into our other services like planning, validation, or digital tools. We design it to integrate, not sit in a silo.

Still have questions?

Over a no-obligation call, we will walk you through how are tools work for you to determine if they're right for you.

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How Stride rebalanced its emergency management plans without disrupting the teams that rely on them

Discover

With dozens of locations and high public traffic, Stride needed to refine its emergency and continuity plans, without replacing the systems and people already working hard to protect them.

A Fixinc Emergency Management case study with Stride