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Business Continuity Training
Train your team to use it.
A Business Continuity Plan only works if your team knows how to use it. Fixinc delivers interactive training that builds awareness, tests understanding, and validates your plan with the people who will rely on it when disruption hits.
A plan no one understands is not a plan.
Most Business Continuity Plans are written, approved, and filed away. When a disruption occurs, the people expected to use the plan have never seen it, or saw it once in an onboarding session and forgot. The plan might be excellent on paper, but if no one knows how to use it, it fails in practice.
Fixinc delivers training that changes this. Our sessions are interactive, practical, and tailored to your organisation. We cover business continuity fundamentals, including the psychological impacts of a crisis and why BC matters beyond just resilience. We then move into your specific plan, walking through it with your team, diagnosing it, and testing it through discussion and mini scenario exercises. Delegates use the plan in front of a trainer, surfacing confusion and gaps in a safe environment. The feedback we gather often finalises the last elements of the BCP, ensuring it reflects how your teams actually work.
Sessions run for approximately three hours and are best delivered in person, though virtual options are available. For larger organisations, we break training into smaller groups and deliver across multiple locations over several weeks or months. This ensures everyone is covered without overwhelming schedules. We consider a BCP unfinished until it has been trained out and validated, so this component is essential to completing your program.
Refresher training and new starter sessions are included as part of the Maintenance Program, ensuring capability does not fade as teams change.
Respond with confidence
When things go wrong, this phase activates. The Diamond’s top layers focus on structured, coordinated response, from executive decisions down to team-level action. Here’s where tools like F24, defined roles, and real-time communications bring planning to life under pressure.
A stronger return to BAU
The end goal isn’t just recovery, it’s learning. After every disruption, this phase ensures lessons are captured, plans are updated, and culture is strengthened. It’s about returning to operations quickly, but better prepared for next time.
Planning made practical
This phase includes disciplines like business continuity, crisis management, and IT disaster recovery. It’s where the bulk of the work happens, through structured validation, simulations, and repeatable testing. For those looking to lead in their sector, it can also align with ISO accreditation and industry standards.
High Performance Training
High-performance leaders are built in calm, but revealed in chaos. We train executives to lead with clarity under pressure, using real scenarios, applied leadership psychology, and crisis-tested frameworks. Unlike generic leadership courses, we focus on fast, adaptive thinking and team alignment when decisions can’t wait.
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Who should attend the training?
We recommend department leads, BC coordinators, leadership, and senior staff. Fixinc will advise on the right attendees based on your organisation chart. If key roles do not attend within 12 months, we consider the BCP unfinished.
How long is each session?
Sessions typically run for around three hours. They are interactive and practical, not lecture-based, so the time passes quickly.
Can training be delivered virtually?
Yes, though we prefer in-person delivery as it is more engaging. Virtual sessions are available where in-person is not feasible.
How does this differ from a standalone Scenario Exercise?
Business Continuity Training focuses specifically on your BCP and how your team uses it. It includes lighter, top-level scenario activities to test understanding. A standalone Scenario Exercise is more complex, often involving multiple plans and business units responding to a detailed scenario.
Is refresher training included in the Maintenance Program?
Yes. Refresher sessions and training for new team members are a core element of the Maintenance Program, ensuring your team stays confident and your plan stays embedded.