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Incident Management Training
First response starts with preparation.
Incident Management Training gives your frontline teams the skills and confidence to manage incidents effectively at the site level. A 3-hour program combining threat intelligence, incident management principles, and hands-on activities prepares your people to respond before a real incident tests them.
Capable teams. Effective response.
When an incident occurs, your frontline teams are the first to respond. Site managers, duty managers, and Incident Response Teams need to assess what is happening, take immediate action, escalate when necessary, and manage the situation until it is resolved or handed over. Doing this well under pressure requires preparation.
Incident Management Training is a 3-hour program designed for staff with incident management responsibilities. The session combines current threat intelligence, core incident management principles, and practical application of your Incident Management Plan.
We start by grounding participants in the real threat environment. Using current intelligence from sources such as the World Economic Forum Global Risks Report, we build awareness of the risks your organisation faces and train participants on how to interpret and apply threat information. This is not abstract theory. It connects directly to the incidents your teams may need to manage.
The session then covers incident management principles including what constitutes an incident, the phases of an incident, and assessment frameworks. Interactive activities give participants the opportunity to apply these concepts rather than just hear about them.
Finally, participants work through your Incident Management Plan in detail, covering initial actions, activating resources, managing the incident, standing down, and conducting post-incident reviews. A situational awareness activity reinforces how to maintain clarity during a live response.
We recommend having an Incident Management Plan in place before this training. The session is designed to build capability and culture around your plan, making the investment worthwhile and embedding incident management into how your teams operate. Delivery is in-person for maximum engagement. For organisations with multiple sites or teams, we schedule additional sessions to ensure full coverage.
Respond with confidence
When things go wrong, this phase activates. The Diamond’s top layers focus on structured, coordinated response, from executive decisions down to team-level action. Here’s where tools like F24, defined roles, and real-time communications bring planning to life under pressure.
A stronger return to BAU
The end goal isn’t just recovery, it’s learning. After every disruption, this phase ensures lessons are captured, plans are updated, and culture is strengthened. It’s about returning to operations quickly, but better prepared for next time.
Planning made practical
This phase includes disciplines like business continuity, crisis management, and IT disaster recovery. It’s where the bulk of the work happens, through structured validation, simulations, and repeatable testing. For those looking to lead in their sector, it can also align with ISO accreditation and industry standards.
High Performance Training
High-performance leaders are built in calm, but revealed in chaos. We train executives to lead with clarity under pressure, using real scenarios, applied leadership psychology, and crisis-tested frameworks. Unlike generic leadership courses, we focus on fast, adaptive thinking and team alignment when decisions can’t wait.
Incident Management Team Training
A response plan means nothing if the people running it haven’t trained for it. This module turns incident response roles into real-world capabilities, focused, confident, and ready to lead under pressure. We train your people for what their job actually looks like in a live event.
Incident Management Training
CIMS gives you the structure, but structure only works if people know how to use it. This module equips your team to confidently apply New Zealand’s Coordinated Incident Management System (CIMS) in real-world scenarios. We bridge the gap between theory and practical response, tailored to your operations and industry.
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Who is this training for?
This training is for Incident Management Team members and frontline responders such as site managers, duty managers, and Incident Response Teams. It focuses on tactical, site-level incident management rather than strategic crisis leadership.
How is this different from Crisis Management Training?
Crisis Management Training is for senior leadership responsible for strategic crisis response. Incident Management Training is for frontline teams managing incidents at the operational level. The two complement each other but serve different audiences.
Do we need an Incident Management Plan in place first?
We recommend it. The training is designed to build capability and culture around your plan, so having one in place ensures you get full value from the session.
What activities are included?
The session includes interactive exercises for incident assessment and situational awareness. These give participants the opportunity to apply what they learn rather than just absorb information.
Is this delivered in-person or virtually?
In-person is preferred for this training given the interactive nature of the activities and the value of face-to-face engagement for frontline teams.
How long does it take to prepare?
Approximately two weeks to prepare, with delivery taking 3 hours.
Can this be delivered to multiple teams?
Yes. For organisations with multiple sites or Incident Response Teams, we schedule additional sessions to ensure all relevant staff receive the training.