Every Fixinc program begins with an Engagement Meeting. This one-hour session, led by your Program Manager, ensures alignment on scope, priorities, and expectations before any work begins.

The meeting is held virtually via Teams, Zoom, or Google Meet, though in-person sessions can be arranged where feasible. Attendees should include yourself and any key program sponsors who will be closely involved in the rollout. Some clients also invite an executive sponsor to build early buy-in and confidence in the implementation plan.

The agenda covers:

• Scope of Work: Confirming the program scope and ensuring mutual understanding.
• Priorities and Responsibilities: Assigning ownership and agreeing on workflow.
• Timescales: Reviewing tentative milestones and deliverables.
• Client Portal Setup: A walkthrough of the portal, its features, and setting up your accounts.
• Outcomes and Objectives: Aligning on what success looks like.
• Next Steps: Defining immediate actions to maintain momentum.

The meeting is scheduled within seven days of accepting your proposal. Minutes and a recording are shared via the Client Portal for future reference.

A Scenario Exercise is the formal validation of your resilience capability. Until your plans and your people have been tested under realistic conditions, you do not know how they will perform when it matters. This component puts that to the test.

Fixinc designs and facilitates scenario-based exercises that are deeply researched, realistic, and tailored to your organisation. We study your business, review threat intelligence, analyse past incidents, and examine similar real-world crises to build a scenario that will genuinely challenge your response team without being implausible. The goal is to surprise and stretch the team in a safe environment, exposing gaps, testing decision-making, and validating your plans under pressure.

Exercises can test a single plan or integrate multiple plans across business continuity, crisis management, incident management, and IT disaster recovery. For larger organisations, exercises can span multiple locations, teams, or even external agencies. Duration ranges from a focused three-hour desktop session to a full day or multiple days depending on scope and complexity.

The process includes:

• Exercise planning: Fixinc develops a detailed exercise plan covering objectives, methodology, scope, participants, communications, and performance criteria.
• Scenario development: We design a realistic, event-driven scenario with dynamic injects based on deep research into your organisation and threat landscape.
• Facilitation: A Fixinc lead facilitator manages the exercise, supported by additional staff. We control the flow of information, keep teams focused, document issues as they arise, and observe response effectiveness.
• Debrief: Immediately following the exercise, we facilitate a structured debrief to capture lessons learned.
• Reporting: A post-exercise report is provided, summarising activities, performance observations, identified gaps, and recommendations for improvement.
• No organisation passes an exercise. The value is in what you learn. Delegates leave with a clear understanding of their vulnerabilities and confidence that they have tested their response in a realistic, controlled setting.