Every Fixinc program begins with an Engagement Meeting. This one-hour session, led by your Program Manager, ensures alignment on scope, priorities, and expectations before any work begins.

The meeting is held virtually via Teams, Zoom, or Google Meet, though in-person sessions can be arranged where feasible. Attendees should include yourself and any key program sponsors who will be closely involved in the rollout. Some clients also invite an executive sponsor to build early buy-in and confidence in the implementation plan.

The agenda covers:

• Scope of Work: Confirming the program scope and ensuring mutual understanding.
• Priorities and Responsibilities: Assigning ownership and agreeing on workflow.
• Timescales: Reviewing tentative milestones and deliverables.
• Client Portal Setup: A walkthrough of the portal, its features, and setting up your accounts.
• Outcomes and Objectives: Aligning on what success looks like.
• Next Steps: Defining immediate actions to maintain momentum.

The meeting is scheduled within seven days of accepting your proposal. Minutes and a recording are shared via the Client Portal for future reference.

Incident Management Training builds the awareness, skills, and leadership capabilities your frontline teams need to manage incidents effectively at the site level. This 2-hour program is designed for staff with incident management responsibilities, using current threat intelligence, real-world case studies, and interactive activities to develop practical expertise.

The session delivers the following key outputs:

Understand the current threat environment: We use current threat intelligence, including insights from sources such as the World Economic Forum Global Risks Report, to build awareness of the risks your organisation faces. Participants learn how to interpret and apply threat information in their own context.

Identify incident management principles: The session covers core incident management concepts including what constitutes an incident, the phases of an incident, and the Incident Response Diamond framework. An incident assessment activity gives participants the opportunity to apply these principles.

Demonstrate use of the Incident Management Plan: Participants work through your Incident Management Plan, covering initial actions, activating resources, managing the incident, standing down, and conducting post-incident reviews. A situational awareness activity reinforces practical application.

We recommend having an Incident Management Plan in place before this training. The session is designed to build capability and culture around your plan, ensuring the investment in both the plan and the training delivers lasting value.

Fixinc's Learning and Development division coordinates all pre-training bookings and maintains training participant records. For larger organisations with multiple sites or teams, additional sessions can be scheduled to ensure full coverage.

Exercise Planning

 Validating a Response Plan and Procedures is essential to:

• Confirm the Recovery procedures are accurate.
• Confirm timeframes regarding the restoration of Critical Business functions and recovery of systems.
• Build familiarisation with staff roles, responsibilities, processes and available tools.
• Identify practical program improvement.
• Provide a high level of stakeholder confidence in the organisations recovery capability.

Exercise Plan 

After the planning meeting, Fixinc will draft an exercise plan that outlines all necessary information for the exercise program, including:

• Exercise objectives
• Exercise methodology
• Exercise scope and scale
• Communications
• Roles and responsibilities
• Resource requirements
• Timeframes and timescales
• Internal exercise participants
• Performance criteria

‍Exercise Development

Fixinc will establish and arrange all necessary components for the organisations exercise program, including:

• Selection and development of the preferred exercise scenario.
• Creation of exercise schedules that outline all inputs and interactions during the exercise.
• Involvement of both internal and external participants in the exercise.
• Selection and briefing of exercise volunteers.
• Conducting briefings for participants in the exercise.

Exercise Delivery

Fixinc will design a two-part, scenario-based exercise delivered across a morning and afternoon session.

The morning exercise will be a facilitated, step-by-step walkthrough of a realistic, event-driven scenario. This session will focus on building shared understanding, reinforcing roles and processes, and guiding participants through key decision points with active facilitation and discussion.

The afternoon exercise will transition to a more immersive and intensive format. Participants will respond to the evolving scenario with minimal facilitator guidance, working independently as they would in a real event. Dynamic injects will be introduced to test decision-making, coordination, and the practical application of plans and procedures within a managed exercise environment.

On the day of the exercises, Fixinc will have a lead facilitator oversee the program, with support from additional Fixinc staff, in coordination with representatives from the organisation and other relevant parties. The role of Fixinc during the exercise will be to:

• Manage the flow of information and inputs related to the exercise scenario.
• Provide structure and formality to the exercise process, ensuring teams remain focused and on task.
• Monitor and record the efficacy of organization's response and recovery procedures.
• Document all relevant issues as they arise during the exercise.
• Discover any discrepancies or gaps in the organisation's Incident response processes.
• Conduct immediate debriefings with participants in the exercise.

‍Post Exercise Activity

After the conclusion of the exercise program, Fixinc will deliver:

• A full exercise report that details the key activities conducted, evaluations against established criteria, and recognition of crucial shortcomings to be addressed.
• Advice on ways to enhance the program even further.
• Follow-up and implementation assistance as necessary.