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Core Service
Emergency Management
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How Auckland Museum is preparing for threats without compromising heritage
Fixinc has supported Auckland War Memorial Museum for a few years now, working hand-in-hand with security and emergency teams to build a culture of resilience. Tailored to the unique challenges of one of New Zealand’s most significant cultural sites.
The Challenge
Auckland War Memorial Museum is more than a venue. It’s a national landmark, a cultural and historical archive, and a public space often at the centre of high-attention civic events. With millions of dollars of artefacts and large visitor volumes, the museum’s operations must balance public access with security, preservation, and risk management.
From planned protests to police presence and large-scale commemorations, the site is no stranger to complexity. And while the Museum had existing emergency management protocols in place, the challenge was evolving these into a site-wide resilience program that was both technically sound and culturally aware.
The Approach
Fixinc was brought in to help guide this evolution, not by overhauling systems, but by building capacity from within.
Our approach was grounded in partnership and continuity. We worked closely with the security and emergency management teams to:
- Run tailored Scenario Exercises addressing both natural disasters and public disruption
- Deliver Emergency Management Training that respected the heritage sensitivities of the site
- Support Program Reviews to assess maturity and identify low-disruption improvements
- Explore technology integration such as Business Impact Analysis tools and F24 for long-term incident coordination
What made this program different was the pace and depth. Rather than push for change, we listened first, learning the physical, operational, and symbolic nuances of the site before recommending adjustments.
Training focused not just on process, but on situational judgment, cross-team trust, and public communication under pressure.
The Outcome
Today, the Museum has a resilience program that reflects the significance of its place in Aotearoa. Response plans are clearer. Teams are more engaged. And the overall culture around safety, disruption readiness, and business continuity has matured steadily over time.
Technology discussions are now underway, grounded in the real operational needs of the site and the capabilities already embedded.
Fixinc continues to support the Museum as a trusted partner, adapting our approach as the team evolves, and ensuring resilience becomes as much a part of the site’s legacy as the exhibits it protects.
Auckland Memorial War Museum
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Emergency Management
Scenario Exercises
Validation Activities
Business Continuity
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Fixinc is immensly proud of our client base and the personal, one-to-one connections we've made through these partnerships. There is no better source than word of mouth, that's why we encourage reference checks and reviewing case studies.
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Fixinc has gathered dozens of passionate clients who are prepared to vouch for our service. Even if you don't have a proposal or program with us, we can arrange a reference check.
