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Core Service
Crisis Management
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How EDL brought crisis leadership and business continuity into alignment across its energy operations
With critical assets across Australia and a responsibility to deliver during extreme conditions, EDL partnered with Fixinc to tighten up crisis protocols, align leadership, and validate their resilience program through practical exercises and planning.
EDL operates some of Australia’s most critical remote energy infrastructure, from off-grid renewables and hybrid microgrids to gas-fired power plants supplying essential services and communities.
Operating in regional and sometimes extreme environments, the stakes for EDL are high. Weather events, supply disruptions, workforce availability, and crisis response are not abstract risks, they’re operational realities.
EDL approached Fixinc with a clear goal: assess the maturity of their resilience program and sharpen their leadership response across crisis and business continuity. Their teams needed the confidence to lead during high-pressure events, and the tools to ensure continuity through them.
The Approach
Fixinc began with a full Program Review to assess how well the current crisis and continuity strategies were aligned. We conducted a targeted Business Impact Analysis (BIA) to define system and process criticality, mapping out downtime tolerances and prioritising recovery needs across sites.
From there, we moved into capability development with:
- Crisis Management Training for EDL’s executive and site leadership teams
- A tailored Crisis Management Scenario Exercise simulating a multi-site disruption
- The development of a unified, updated Business Continuity Plan (BCP)
The scenario included complex decision pathways such as coordinating remote response teams, managing energy dispatch communications, and communicating with government regulators under operational stress.
Our training focused on escalation clarity, leadership communication, and making the plans actionable in the unique environments EDL operates in.
The Outcome
By the end of the program, EDL had a resilience framework that was both simplified and strengthened. Their leadership team demonstrated clear progress in handling complex crisis injects, while the new BCPs gave local and national teams a single source of truth for response coordination.
More importantly, there was buy-in across the board, from site managers to the executive table.
The result was not just documentation, but confidence. EDL now has the tools, training, and structure to lead with clarity and continuity when conditions are at their most challenging.
EDL
Brad
Ollie
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Niral
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Crisis Management
Validation Activities
Business Continuity
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Program components
Fixinc is immensly proud of our client base and the personal, one-to-one connections we've made through these partnerships. There is no better source than word of mouth, that's why we encourage reference checks and reviewing case studies.
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How Auckland Museum is preparing for threats without compromising heritage
Fixinc has supported Auckland War Memorial Museum for a few years now, working hand-in-hand with security and emergency teams to build a culture of resilience. Tailored to the unique challenges of one of New Zealand’s most significant cultural sites.
Fixinc has gathered dozens of passionate clients who are prepared to vouch for our service. Even if you don't have a proposal or program with us, we can arrange a reference check.
