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Core Service
Emergency Management
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How Stride rebalanced its emergency management plans without disrupting the teams that rely on them
With dozens of locations and high public traffic, Stride needed to refine its emergency and continuity plans, without replacing the systems and people already working hard to protect them.
The Challenge
Stride Property Group manages a broad portfolio of retail and commercial properties across New Zealand. From high-traffic shopping centres to premium office buildings, each site operates with its own team, layout, and rhythm.
Like many property operators, Stride had foundational emergency management and business continuity measures in place, security protocols, evacuation plans, and facility management ownership. But what became clear was that these documents and strategies didn’t always match the day-to-day reality at site level.
With multiple teams, frequent staff turnover, and various levels of preparedness across locations, Stride needed a way to validate, update, and simplify its plans without creating confusion or resistance from the people already keeping things running.
The Approach
Fixinc took a low-disruption, high-trust approach to helping Stride evolve its resilience capability.
We began with a round of onsite evaluations, visiting malls, offices, and mixed-use sites to understand how operations actually functioned. We spoke with facility managers, reviewed emergency documentation, and observed real workflows.
Rather than replacing existing plans, we focused on alignment:
- Identifying where current procedures could be enhanced rather than reworked
- Updating plan structures to make them easier to use and share
- Introducing Emergency Management Training that built on what staff already understood
- Preparing for future validation through targeted Operational Team Exercises
We also began early discussions around F24 technology implementation, exploring how Stride could eventually roll out a digital emergency management platform without overwhelming teams or introducing systems before readiness.
This staged approach was critical, technology would only work if the human side was ready first.
The Outcome
Stride now has greater clarity across its emergency and continuity plans, with improved consistency between buildings without disrupting what already works.
Facility managers remain in control. Security and site teams are more informed. And conversations about digital coordination tools like F24 are happening with buy-in, not resistance.
Fixinc continues to support Stride with plan refinement, team training, and long-term implementation planning, helping one of New Zealand’s most visible property groups evolve its resilience, one building at a time.
Stride
Brad
Ollie
Ella
Martin
Hannah
Emergency Management
Executive Training
Business Continuity
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Fixinc has gathered dozens of passionate clients who are prepared to vouch for our service. Even if you don't have a proposal or program with us, we can arrange a reference check.
