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ITDR
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How OceanaGold embedded business continuity into mining operations across multiple countries
Faced with climate risks, supply chain disruption, and global operations, OceanaGold partnered with Fixinc to build a business continuity program that works. From headquarters to the field, and from the boardroom to the pit.
The Challenge
OceanaGold operates in some of the world’s most high-risk environments. From the cyclone zones of North Queensland to the volcanic hills of the Philippines and the mountainous terrain of New Zealand.
As a global mining company with complex supply chains, tight operational dependencies, and strict environmental and regulatory obligations, OceanaGold needed a business continuity program that could do more than tick a box. They needed one that worked in practice, across multiple jurisdictions, and that reflected the realities of mining operations, from remote comms to environmental hazards and unplanned shutdowns.
The Approach
Fixinc worked with OceanaGold’s key stakeholders across Australia, New Zealand, and the Philippines to design and implement a company-wide business continuity framework tailored to the mining sector.
Our engagement started with a series of Business Impact Analysis Workshops, helping operational leaders and critical support teams map out dependencies, downtime tolerances, and upstream/downstream impacts of disruption. Although OceanaGold did not specifically license the tool, we leveraged our Digital BIA Tool to ensure findings were centralised, accessible, and easy to update.
Once the BIA data was validated, we supported:
- Business Continuity Plan and Strategy
- Plan Documentation and Sign-off
- Disaster Recovery Integration
- Validation Workshops and Review Sessions
What made this program different was its practicality. Every recommendation, procedure, and activation step had to work in a mine site context, often with limited connectivity, mobile-only access, and long response timelines. We worked closely with on-site teams to ensure plans could be executed by those with both field knowledge and crisis responsibility.
The Outcome
OceanaGold now has a standardised business continuity approach that can scale across locations and respond to site-specific threats without losing cohesion. Plans are embedded into daily operations, with local leaders trained in activation and recovery workflows.
The company has a clear line of sight between enterprise risk, operational impacts, and recovery priorities and a program built to evolve with changing threats.
For a company that lives and works in risk, resilience is now part of the operational DNA.
OceanaGold
Brad
Ollie
Hannah
Ella
ITDR
Validation Activities
Service Training
Business Continuity
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Program components
Fixinc is immensly proud of our client base and the personal, one-to-one connections we've made through these partnerships. There is no better source than word of mouth, that's why we encourage reference checks and reviewing case studies.
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Fixinc has gathered dozens of passionate clients who are prepared to vouch for our service. Even if you don't have a proposal or program with us, we can arrange a reference check.
