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Ollie Law
Dear Ollie,
Thank you for the opportunity to provide Resilience Web with a proposal for Testing intro 2.
Resilience Web has identified the need to conduct Business Continuity activities to ensure the appropriate level of preparedness in the event of a business disruption.
This includes the following elements:
Business Continuity Policy and Framework
- Define the purpose, scope, and objectives of the business continuity program.
- Assign roles and responsibilities across leadership and operational teams.
- Align the framework to recognised standards and guidelines.
- Draft and circulate the policy for consultation with senior stakeholders.
- Facilitate formal approval and sign-off.
- Communicate the approved policy to all relevant parties.
- Establish the governance structure for ongoing program activities.
Business Continuity Plan
- Develop a Business Continuity Plan using Fixinc's proven, ISO-aligned structure.
- Define command and control structures with clear roles and escalation pathways.
- Provide incident and impact assessment tools to support decision-making.
- Include communication templates for internal and external stakeholders.
- Document recovery and resumption strategies as practical, step-by-step checklists.
- Deliver the plan digitally, with an interactive version accessible via the Client Portal.
- Train your team on how to use the plan effectively.
A fit-for-purpose Does this trigger it?, built on clear recovery priorities, dependencies, and strong stakeholder engagement, will increase confidence in Resilience Web response capabilities and meet stakeholder expectations. It will also ensure your organisation begins its journey toward building resilience maturity in a challenging world.
In the following sections, you'll find our approach to running your program and how Fixinc enhances people's capabilities during times of adversity. The document outlines our scope, outputs, references, company information, FAQs, and additional details you may find valuable. But if there is anything missing, please let me know and I will send it over promptly.
Fixinc is a boutique, people-first advisory. We keep our client relationships and team structure intentionally streamlined, allowing our senior advisors to dedicate unparalleled commitment and attention to your program.
Clients experience a tailored, personal relationship with us. All activities and services are performed to ISO-level standards and supported by our intelligent in-house technology solutions, which enhance efficiency and implementation tenfold. This is why we're widely regarded as some of the most reliable and dedicated resilience advisors throughout Oceania and the ASEAN region.
Fixinc has extensive experience working within the sector. We have a deep understanding of the unique risks and threat landscape Resilience Web navigates daily. Our Business Continuity services are specifically designed to address risks.
Ollie, at Fixinc, we stake our careers and reputation on the excellence of our services. I hope this proposal provides insight into the quality we strive to achieve, and that you are confident robust measures will be in place to address any business disruptions Resilience Web is likely to face.
On behalf of the Fixinc team, thank you for this opportunity and we look forward to working with you and the wider Resilience Web team soon.
Yours sincerely,
Ella
Developing your resilience.
How this scope of work will modernise your resilience.
01.
Review proposal scope
02.
determine investment
We will refine and present an amount that ensures you get to where you're going, on budget.
03.
engagement meeting
A 45 to 60 minute discussion to refine the implementation plan and onboarding.
04.
program initiation
05.
maintenance
As the program draws to a close, we will discuss how we keep the momentum going.
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Business Continuity Policy and Framework
Business Continuity
Stage Duration
1 Week
Your commitment
1 Day
Investment
134
Discount applied
Open highlights.
- Define the purpose, scope, and objectives of the business continuity program.
- Assign roles and responsibilities across leadership and operational teams.
- Align the framework to recognised standards and guidelines.
- Draft and circulate the policy for consultation with senior stakeholders.
- Facilitate formal approval and sign-off.
- Communicate the approved policy to all relevant parties.
- Establish the governance structure for ongoing program activities.
This component establishes the governance foundation for your business continuity program. You will have a clear, approved policy that defines objectives, assigns accountability, and sets the structure for all future business continuity activities. It ensures your program is aligned to best practice from day one.
A Business Continuity Policy and Framework establishes the foundation for your entire program. It defines why business continuity matters to your organisation, who is responsible for it, and how it will be managed over time. Without this in place, subsequent activities like impact analysis, planning, and exercising lack the governance structure needed to be effective and sustainable.
Fixinc will develop a Policy and Framework tailored to your organisation. The document will cover:
- Purpose and Scope: A clear statement of intent and the boundaries of the program, including business functions, locations, and any exclusions.
- Objectives: Specific goals the policy aims to achieve, such as minimising downtime and ensuring personnel safety.
- Roles and Responsibilities: Defined accountability for leadership oversight and staff involvement in execution and maintenance.
- Program Lifecycle: How business impact analysis, risk assessment, recovery planning, training, testing, and ongoing maintenance connect as a coordinated approach.
- Compliance and Audit: Alignment to relevant standards, regulations, and internal audit requirements.
The result is a single, approved document that aligns your business continuity efforts to recognised standards and gives your leadership team confidence that the program is structured, accountable, and built to last. Once approved, it becomes the reference point for every business continuity activity that follows.
Business Continuity Plan
Business Continuity
Stage Duration
2 Weeks
Your commitment
2 Days
Investment
1245
Discount applied
Open highlights.
- Develop a Business Continuity Plan using Fixinc's proven, ISO-aligned structure.
- Define command and control structures with clear roles and escalation pathways.
- Provide incident and impact assessment tools to support decision-making.
- Include communication templates for internal and external stakeholders.
- Document recovery and resumption strategies as practical, step-by-step checklists.
- Deliver the plan digitally, with an interactive version accessible via the Client Portal.
- Train your team on how to use the plan effectively.
This component delivers a practical, ready-to-use Business Continuity Plan built on Fixinc's proven methodology. Your team will have clear guidance on how to respond, recover, and resume operations when disruption occurs, with training to ensure confident and effective use.
A Business Continuity Plan gives your organisation a clear, practical response when disruption hits. Fixinc will develop a plan built on our proven structure and methodology, designed to be simple to use under pressure and aligned to ISO standards.
The plan is delivered as a single document, available digitally for easy access and printing, with an interactive version accessible via your Client Portal. It integrates with your existing crisis management, emergency management, and IT recovery measures to ensure a coordinated response across the organisation.
The plan will include:
- Command and control structures: Defined roles, responsibilities, and escalation pathways.
- Incident and impact assessment tools: Practical methods to measure severity and operational damage.
- Communication strategies: Templates and protocols for internal and external stakeholders.
- Checklists and decision aids: Immediate actions, escalation triggers, and operational tasks.
- Staff and resource management: Plans for relocation, work priorities, and coordinating recovery efforts.
- Alternate arrangements: Identification of backup accommodation and process workarounds.
- Recovery and resumption strategies: Step-by-step actions to restore operations and return to business as usual.
- Once complete, Fixinc will walk your team through the plan, ensuring they understand how to use it and are confident in its application. The plan is reviewed and refined over time, embedding it into your organisational culture.
Maintenance Program
The Fixinc Maintenance Program is a 3-year partnership designed to build resilience maturity, blending expert advisory, smart technology, and structured momentum so your business can prepare, respond, and thrive through disruption. This program is a way to maintain momentum with very little resource allocation.
This program is designed to keep up with your risks. Never question your capabilities again.
This program ensures a business can survive through any disruption by modernising plans, introducing practical software, and building a culture of resilience; all done under budget and on time.
The Maintenance Program follows the best practice guidelines of the Business Continuity Institute (BCI) and all core components of the ISO 22301:2019 standards at a fraction of the cost and resource of traditional programs. We're showcasing this now on the off-chance you wish to continue to work with Fixinc for the longhaul. This program will save you significant budget and maintain momentum.
Phase 1
Initial Activities
We will plan and schedule the deliverables through a comprehensive engagement workshop featuring Fixinc and your program stakeholders.
Phase 2
Mid-year health check
We will conduct in-person, on-site reviews and checks, utilising threat intelligence to stay relevant and ensure nothing has developed over the last few months.
Phase 3
Validation activities
We will validate everything in place across the entire organisation. We will practice, build confidence in your team, and evolve a culture of resilience.
Phase 4
Preparing for next year
At this point, we would have completed all components in your Maintenance Program. If any disruptions have occured, we will debrief these. If any changes to the organisation have occured, we will plan accordingly.
Contacting our team.
Always available, at no cost.
The advisory and consulting industry has been tainted by the idea that every email and phone call comes with an invoice. Not at Fixinc. Our focus is always on our clients, because that’s what you’d expect if we were working on your program, too. If Fixinc isn’t the right fit (whether it’s timing, budget, or needs) we’ll still share insights, resources, and threat intelligence to help you stay informed. For us, it’s about building trust, not closing deals.
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NZ.
Christchurch HQ
AU.
Sydney
SG.
Singapore
AU.
Sydney
AU.
Sydney
SG.
Singapore
MY.
Kuala Lumpur
388 George St, Sydney
Our founding AU location is based on the world famous George Street. The majority of our programs and clients are Australian based, we frequent the city often and have major projects in Brisbane, Adelaide, and Melbourne.
Health Technology Centre, The Arts Centre, 2 Worcester Boulevard, Christchurch 8013
Our founding location and New Zealand head office. Christchurch is where our journey began, and where strategy, innovation, and leadership converge. Surrounded by great cafes and centrally located, pop in to see us any time.
Level 9, Tower B, 5, Jalan Bangsar Utama 1, Bangsar, Kuala Lumpur
Our founding Malaysian location is based in the popular bustling region of Bangsar. It's out of this modern office we service our entire Malaysian client base.
Level 9, Tower B, 5, Jalan Bangsar Utama 1, Bangsar, Kuala Lumpur
Our founding Malaysian location is based in the popular bustling region of Bangsar. It's out of this modern office we service our entire Malaysian client base.
Level 9, Tower B, 5, Jalan Bangsar Utama 1, Bangsar, Kuala Lumpur
Our founding Malaysian location is based in the popular bustling region of Bangsar. It's out of this modern office we service our entire Malaysian client base.
Level 9, Tower B, 5, Jalan Bangsar Utama 1, Bangsar, Kuala Lumpur
Our founding Malaysian location is based in the popular bustling region of Bangsar. It's out of this modern office we service our entire Malaysian client base.
Level 9, Tower B, 5, Jalan Bangsar Utama 1, Bangsar, Kuala Lumpur
Our founding Malaysian location is based in the popular bustling region of Bangsar. It's out of this modern office we service our entire Malaysian client base.
Call.
When we're around
Mon - FRI 9 A.M. - 8 P.M.
Our team is based across GMT+13, GMT+10:30, and GMT+8. We are generally available 7 days a week. You are welcome to text or call us via WhatsApp from anywhere in the world.
Email.
Use the form below to contact us about this proposal
to renew this proposal, simply send us a message and we will reach out.
Your program team.
Small by design. Trusted for big moments.
Fixinc Team
Every Advisor at Fixinc brings at least 15 years of real-world experience across crisis, continuity, and resilience. Our Senior Advisors are also shareholders, so the work isn’t just professional, it’s personal.
Fixinc Credentials
All Fixinc programs follow their relevant ISO standard framework. This ensures clients are recieving the most reliable and universaly adopted program available. In addition, Fixinc offers a range of accreditations and credentials from our Advisors. As a result, our passionate client base can vouch for the quality of work we provide. These are listed below.
Standards and frameworks.
Guidelines we follow now accessible to you.
Fixinc Credentials
Fixinc's entire portfolio follows a relevant, globally recognised standard or accreditation framework. No program or deliverable is imagined. Instead, they are quality checked to follow a level of output that would meet accreditation requirements (regardless of your intention to certify).
ISO 22301:2019 - BCM Systems
Fixinc follows the Societal security – Business Continuity Management Systems - Requirements, ensuring all programs meet future compliance.
Business Continuity Best Practice Guidelines
All of our Business Continuity solutions follow the Business Continuity Institute's Best Practice Guidelines; regularly updated and modernised.
ISO 31000 Risk Management
We refer to the principals and guidelines of this standard in program deliverables and threat intelligence analysis.
BS11200:2014, Crisis Management
All relevant programs will include best crisis management principals and guidelines as proposed by this standard.
AS: 3745 Planning for Emergencies in Facilities
Fixinc has experience and frameworks to achieve this standard for relevant Australian businesses.
CIMS Third Edition
Unique to New Zealand, Fixinc can train out the Critical Incident Management System framework (a valuable workshop regardless of your intentions to certify).
ISO 27001 - ISMS
Relevant technology solutions are delivered in alignment with the standard, embedding certified information security management practices directly into the services we provide.
Our credentils & accreditations.
Specific disciplines from unique Advisors.
team experience
As a boutique Advisory, Fixinc focuses on hiring specialists in specific areas of resilience. From business continuity, to risk management and cyber security, each comes with a unique set of credentials that your program will have access to.
MBCI
A professional grade from the Business Continuity Institute indicating comprehensive competency in business continuity and resilience, granted to individuals who have passed the CBCI exam and demonstrated mastery in several core competency areas, with annual CPD renewal required.
NV1: Negative Vetting Level 1
An Australian government security clearance (up to SECRET level) requiring AGSVA vetting of integrity and trustworthiness, essential for defense, national security, and other sensitive roles, with detailed background checks and ongoing reporting.
NZ ISM and Cloud Risk
Expertise in applying New Zealand’s Information Security Manual (ISM) and cloud risk management frameworks to ensure systems and services align with national security and compliance requirements.
Australian Essential 8 and IRAP
Proficiency in the Australian Cyber Security Centre’s Essential Eight mitigation strategies and the IRAP (Information Security Registered Assessors Program) process for assessing and certifying systems handling government data.
ISO 27001
Certified capability in implementing and managing Information Security Management Systems (ISMS) under the ISO 27001 international standard, ensuring confidentiality, integrity, and availability of information assets.
SOC 2
Experience in achieving and maintaining SOC 2 compliance, demonstrating robust controls over security, availability, processing integrity, confidentiality, and privacy in technology and service operations.
Qualified CIMS Trainer
Our advisors provide training in New Zealand’s Coordinated Incident Management System, equipping businesses to coordinate effectively and respond confidently to disruptions.
ISO 22301 Support
Our advisors help organisations design and implement the framework needed to achieve Business Continuity accreditation, guiding preparation and supporting ongoing compliance and maintenance over a three-year cycle.
Program referrals.
Don't just take our word for it.
Clint referrals
Fixinc has a loyal client base and extensive peer network we have supported for nearly a decade. In this section, we have listed the details of those happy to vouch for our work. If you would like an introduction for a referral, please let us know.
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Short Pay.
Pay what it's worth.
The Short Pay Program is our commitment to earning your trust. Fixinc offers select organisations like yours the unique opportunity to access this offering. If we didn't meet your expectations, you will have the opportunity to determine the investment. No questions avoided, just honest conversations.
01.
Lower risk
the why
Short Pay is offered to only a select few and is valid for the first program you run with Fixinc. This is our way of reducing risk and concern you may have when outsourcing your resilience program. We understand the significane of this, so it's our small way to reduce any friction.
02.
Honest conversations
the how
Once a program finishes, we will have a post-program review with you to close off the final milestone. In this meeting, we will check that we have met your expectations and accurately covered the scope of work. It's here you can raise any concerns and Short Pay can be activated.
03.
Money back
Fixinc Loyalty Program
Your loyalty and commitment to us should be rewarded. That's why every program or activity you do with Fixinc earns you points that goes towards money off your next program, or access to complimentary work, like an exercise or review.
Fixinc Loyalty Program
Your loyalty and commitment to us should be rewarded. That's why every program or activity you do with Fixinc earns you points that goes towards money off your next program, or access to complimentary work, like an exercise or review.
loyalty program
You will earn points from this proposal today. For the next work you choose to do with us, you can use these points for a reduction in cost, or to bolt on additional componets that may be of value.
You will earn points today.
loyalty program
If you choose to go ahead with this program, you will immediately earn points. For the next work you choose to do with us, you can use these points for a reduction in cost, or to bolt on additional componets that may be of value.
Below is a sample of some popular actions that will generate you additional points. When you become a Fixinc client, you can gain access to your client portal where you can see the full list, calculate your points, and cash-in for activities.
Proposal signed within 4 weeks
40 points
Invoice cleared on or before due date
80 points
A recommendation of Fixinc on LinkedIn
390 points
A review of Fixinc on Google reviews
320 points
Referring a prospect to Fixinc who becomes a client
450 points
Submitting a case study with Fixinc
720 points
Linking to Fixinc from your website
780 points
Program FAQs
How soon can we start?
Our programs can start within the day of signing your proposal (schedules permitting). However, we like to have our Program Engagement Meeting at least within 7 days. If it's a smaller program and more urgent, we can look to start within 48 hours.
What are your payment terms?
Specific program terms are found in the T&Cs linked below in the meta area. In most cases, we ask for an engagement fee to be settled within 14 days of signing this program's proposal (usually 30%). However, we can be flexible with payment terms that follow your procurement policy. All we ask is that this is shared after accepting this proposal and before the engagement meeting so we can plan accordingly.
To streamline the process, you will get a link to share procurement information with us after signing. This allows you to share your Accounts information so we can connect directly with them.
How much resource will you need from us?
It's much less than you might think. Our team is able to do a lot of the heavy lifting for you. On occasion, we may need staff for meetings (like with BIAs), however this never usually goes over an hour. Training sessions require a little more input, but are still very reasonable (a few hours in total). We specifically make a point of reducing the time and resources from your team as this is commonly the biggest reservations for starting a program.
Can we add additional components during the program?
This often depends on the program itself. We want to ensure additional work does not disrupt the momentum of your current program. However, we can run programs alongside one another, or provide a separate scope and quote to start something immediately once this is finished. Speak to us about our Maintenance Program as this can cover multiple programs in one.
What is Fixinc's cancellation policy?
You can find specific clauses in your terms regarding our policy, however we aim to be as flexible as possible to our clients; things happen, we understand. In most cases, it's simply 30-days notice with the Engagement Fee acting as a non-refundable deposit. Instead of cancelling, you can also put programs on hold if necessary. This pauses all work and future invoices until you're ready to revisit.
Program investment:
1379
Subtotal:
1379
Total saved on this proposal:
0
Loyalty Points were applied to this proposal.
Excludes any relevant taxes or GST.
Quote
Program Scope
All quotes will exclude any relevant taxes or GST.
Scope
Signed & Accepted
Authorised signature
Component scope
134
Business Continuity Policy and Framework
NZD
Fixinc
Resilience Web
Details
1245
Business Continuity Plan
NZD
Fixinc
Resilience Web
Details
Meta details
Terms and Conditions
Asset Downloads
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