A Business Continuity Plan gives your organisation a clear, practical response when disruption hits. Fixinc will develop a plan built on our proven structure and methodology, designed to be simple to use under pressure and aligned to ISO standards.

The plan is delivered as a single document, available digitally for easy access and printing, with an interactive version accessible via your Client Portal. It integrates with your existing crisis management, emergency management, and IT recovery measures to ensure a coordinated response across the organisation.

The plan will include:

• Command and control structures: Defined roles, responsibilities, and escalation pathways.
• Incident and impact assessment tools: Practical methods to measure severity and operational damage.
• Communication strategies: Templates and protocols for internal and external stakeholders.
• Checklists and decision aids: Immediate actions, escalation triggers, and operational tasks.
• Staff and resource management: Plans for relocation, work priorities, and coordinating recovery efforts.
• Alternate arrangements: Identification of backup accommodation and process workarounds.
• Recovery and resumption strategies: Step-by-step actions to restore operations and return to business as usual.
• Once complete, Fixinc will walk your team through the plan, ensuring they understand how to use it and are confident in its application. The plan is reviewed and refined over time, embedding it into your organisational culture.

A Review and Health Check gives you a clear, independent assessment of where your resilience program sits today. Fixinc will examine your existing documentation, conduct brief interviews with key stakeholders, and benchmark your current state against ISO standards and best practice relevant to your industry.

The review is designed to be low-effort for your team. You provide access to existing documentation (policies, plans, BIAs, training records, post-incident reports) and we do the rest. Interviews are brief and focused on clarifying what we find in the documentation and understanding any recent incidents or organisational changes.

The deliverables include:

• Maturity assessment: A clear picture of where your resilience capability sits across key areas including policy and framework, emergency management, business impact analysis, business continuity, crisis management, and training and exercising.
• Prioritised findings: Each gap or weakness is rated High, Medium, or Low based on risk exposure and urgency.
• Recommendations: Practical, actionable steps to address each finding.
• Draft implementation roadmap: A 12-month plan outlining how to close the gaps and build sustained resilience maturity.
• Threat intelligence: A tailored assessment of current and emerging threats relevant to your industry, location, and organisational profile, including guidance on key vulnerabilities.

The final report is board-ready and can be presented directly to senior leadership or used as an internal framework for future planning. Fixinc will deliver a 30 to 45 minute presentation to walk through findings and answer any technical questions.

This component is designed as a low-risk entry point. You get to experience how Fixinc works, see the quality of our output, and receive genuine value before committing to a broader program. The report is yours to use however you choose, whether that means engaging Fixinc to address the gaps, running it internally, or taking it elsewhere.

Crisis Management Training builds the awareness, skills, and leadership capabilities your Crisis Management Team needs to lead effectively when a crisis occurs. This 3-hour modular program is designed specifically for staff with overall crisis management responsibilities, using real-world case studies and discussion-based learning to develop practical expertise.

The program is modular, allowing you to select the topics most relevant to your team. Sessions may cover:

• Foundations of Crisis Management
• Crisis Preparedness Planning
• Leadership in Crisis
• Decision-Making Under Pressure
• Crisis Communication Strategies
• The Human Side of Crisis
• Evaluating Crisis Impact
• Navigating Crisis Survival

Where you have a Crisis Management Plan in place, the training is aligned to your existing framework so delegates receive consistent messaging rather than conflicting advice. Where no plan exists, Fixinc delivers the training as a standalone capability-building exercise using our own methodology and case studies.

The session is discussion and case-study based, giving participants the opportunity to work through real-world scenarios and learn from how other organisations have managed crises. Delivery is available in-person or virtually depending on your preference.

• Fixinc's Learning and Development division coordinates all pre-training bookings and maintains training participant records for all sessions. For larger organisations, multiple sessions can be scheduled to ensure full coverage of your crisis leadership group.

Exercise Planning

Validating a Crisis Management Plan and its supporting procedures is essential to:

• Confirm strategic decision-making frameworks and escalation pathways are practical and effective.
• Confirm the Crisis Management Team's ability to lead, coordinate, and communicate during a crisis.
• Build familiarisation with crisis management roles, responsibilities, communication protocols, and available tools.
• Identify practical improvements to crisis leadership procedures and stakeholder management.
• Provide a high level of stakeholder confidence in the organisation's ability to lead through a crisis.

Exercise Plan

After the planning meeting, Fixinc will draft an exercise plan that outlines all necessary information for the exercise program, including:

• Exercise objectives
• Exercise methodology
• Exercise scope and scale
• Communications
• Roles and responsibilities
• Resource requirements
• Timeframes and timescales
• Internal exercise participants
• Performance criteria

Exercise Development

Fixinc will establish and arrange all necessary components for the organisation's exercise program, including:

• Selection and development of the preferred exercise scenario, focused on a realistic crisis requiring strategic leadership and cross-organisational coordination.
• Creation of exercise schedules that outline all inputs and interactions during the exercise.
• Involvement of both internal and external participants in the exercise.
• Selection and briefing of exercise volunteers.
• Conducting briefings for participants in the exercise.

Exercise Delivery

Fixinc will design a two-part, scenario-based exercise delivered across a morning and afternoon session.

The morning exercise will be a facilitated, step-by-step walkthrough of a realistic crisis scenario. This session will focus on building shared understanding of the Crisis Management Plan, reinforcing leadership roles and decision-making frameworks, and guiding participants through key strategic decision points with active facilitation and discussion.

The afternoon exercise will transition to a more immersive and intensive format. The Crisis Management Team will respond to an evolving, multi-dimensional crisis with minimal facilitator guidance, working independently as they would in a real event. Dynamic injects will be introduced to test strategic decision-making, stakeholder communication, reputational considerations, and the team's ability to lead a coordinated response across the organisation within a managed exercise environment.

On the day of the exercises, Fixinc will have a lead facilitator oversee the program, with support from additional Fixinc staff, in coordination with representatives from the organisation and other relevant parties. The role of Fixinc during the exercise will be to:

• Manage the flow of information and inputs related to the exercise scenario.
• Provide structure and formality to the exercise process, ensuring the Crisis Management Team remains focused and on task.
• Monitor and record the efficacy of the organisation's crisis leadership and coordination procedures.
• Document all relevant issues as they arise during the exercise.
• Discover any discrepancies or gaps in the organisation's crisis management processes.
• Conduct immediate debriefings with participants in the exercise.

Post Exercise Activity

After the conclusion of the exercise program, Fixinc will deliver:

• A full exercise report that details the key activities conducted, evaluations against established criteria, and recognition of crucial shortcomings to be addressed.
• Advice on ways to enhance the crisis management program even further.
• Follow-up and implementation assistance as necessary.

Exercise Planning

Validating a Crisis Management Plan and its supporting procedures is essential to:

• Confirm strategic decision-making frameworks and escalation pathways are practical and effective.
• Confirm the Crisis Management Team's ability to lead, coordinate, and communicate during a crisis.
• Build familiarisation with crisis management roles, responsibilities, communication protocols, and available tools.
• Identify practical improvements to crisis leadership procedures and stakeholder management.
• Provide a high level of stakeholder confidence in the organisation's ability to lead through a crisis.

Exercise Plan

After the planning meeting, Fixinc will draft an exercise plan that outlines all necessary information for the exercise program, including:

• Exercise objectives
• Exercise methodology
• Exercise scope and scale
• Communications
• Roles and responsibilities
• Resource requirements
• Timeframes and timescales
• Internal exercise participants
• Performance criteria

Exercise Development

Fixinc will establish and arrange all necessary components for the organisation's exercise program, including:

• Selection and development of the preferred exercise scenario, focused on a realistic crisis requiring strategic leadership and cross-organisational coordination.
• Creation of exercise schedules that outline all inputs and interactions during the exercise.
• Involvement of both internal and external participants in the exercise.
• Selection and briefing of exercise volunteers.
• Conducting briefings for participants in the exercise.

Exercise Delivery

Fixinc will design a two-part, scenario-based exercise delivered across a morning and afternoon session.

The morning exercise will be a facilitated, step-by-step walkthrough of a realistic crisis scenario. This session will focus on building shared understanding of the Crisis Management Plan, reinforcing leadership roles and decision-making frameworks, and guiding participants through key strategic decision points with active facilitation and discussion.

The afternoon exercise will transition to a more immersive and intensive format. The Crisis Management Team will respond to an evolving, multi-dimensional crisis with minimal facilitator guidance, working independently as they would in a real event. Dynamic injects will be introduced to test strategic decision-making, stakeholder communication, reputational considerations, and the team's ability to lead a coordinated response across the organisation within a managed exercise environment.

On the day of the exercises, Fixinc will have a lead facilitator oversee the program, with support from additional Fixinc staff, in coordination with representatives from the organisation and other relevant parties. The role of Fixinc during the exercise will be to:

• Manage the flow of information and inputs related to the exercise scenario.
• Provide structure and formality to the exercise process, ensuring the Crisis Management Team remains focused and on task.
• Monitor and record the efficacy of the organisation's crisis leadership and coordination procedures.
• Document all relevant issues as they arise during the exercise.
• Discover any discrepancies or gaps in the organisation's crisis management processes.
• Conduct immediate debriefings with participants in the exercise.

Post Exercise Activity

After the conclusion of the exercise program, Fixinc will deliver:

• A full exercise report that details the key activities conducted, evaluations against established criteria, and recognition of crucial shortcomings to be addressed.
• Advice on ways to enhance the crisis management program even further.
• Follow-up and implementation assistance as necessary.