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Responder Capability Review
resilience services
Plans don’t respond to crises, people do. This module reviews the confidence, clarity, and readiness of your response team, so you know whether your organisation is actually ready to lead under pressure.
01.
Plan
Agile, first-principles planning ensures a smooth rollout of your refreshed program.
02.
do
03.
check
04.
act
Fixinc conducts structured interviews and short scenario-based assessments with your designated crisis, incident, or emergency management personnel. We review role clarity, decision comfort, escalation awareness, and training gaps. The process begins with a review of your org chart, plans, and recent events to ensure insights are grounded in context.
This isn’t about pass/fail, it’s about progress. Fixinc brings objectivity, experience, and a leadership lens to help you understand whether your response team is ready or just resourced. Reports are concise, role-specific, and actionable, ideal for executive insight or feeding directly into your Maintenance Program or Training Plan.
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Link to chat
A link will be sent to you via email from our Advisory team. You get to pick a time to chat that's convenient to you - over the phone, Teams, Zoom, or in person.
30-45 minutes
Tell us what your objectives are. We have a set of questions ready to go for you. We'll share 'how we do things', and give you a chance for any Q&A you have.
Proposal & Quote
We will get you a proposal within 24 hours detailing the scope of work. 1 week later, we will discuss it. 10 minutes later you will have a final quote from us to sign.
5 Weeks
Our clients expect us to be working for them, not chasing proposals. If it's not signed off within 5 weeks, we'll assume it's not the right time.
Review & Health Check
Design and Develop
Validate
Maintain
How do we know when our Responder Capability Review activity is fully effective?
We validate success through exercises, engagement, and outcomes. If your Responder Capability Review effort drives action, conversation, and continuous use — it's working.
What kind of outcomes can we expect from engaging in Responder Capability Review?
Clients typically gain clarity, leadership alignment, and a measurable shift in preparedness through our Responder Capability Review delivery — no matter their starting point.
How is Responder Capability Review different from traditional approaches we've seen?
Unlike templated models, our Responder Capability Review work adapts to the client's sector, stakeholders, and risk profile. It's hands-on, flexible, and always validated.
What does the Responder Capability Review discipline involve when delivered by Fixinc?
Responder Capability Review at Fixinc is built to be clear, structured, and aligned with our Tungsten Diamond lifecycle. It's tailored to your program maturity and backed by real-world application.
Does Responder Capability Review link to other services or tools you offer?
Yes — Responder Capability Review often feeds into our other services like planning, validation, or digital tools. We design it to integrate, not sit in a silo.
Still have questions?
Over a no-obligation call, we will walk you through how are tools work for you to determine if they're right for you.
How UTS streamlined its emergency plans and built lasting resilience across campus
With thousands of students, a high-risk location, and layered emergency procedures, UTS turned to Fixinc to simplify, unify, and strengthen its approach to safety and crisis management, building a program that’s still going strong after three years.
How FairPrice validated its crisis leadership with a live cyberattack simulation
When Singapore’s largest grocery retailer needed to pressure-test its crisis plan against a fast-moving cyber threat, Fixinc designed a high-stakes simulation that brought leadership, comms, and IT teams into a single room, and forced them to respond like it was the real thing.
How OceanaGold embedded business continuity into mining operations across multiple countries
Faced with climate risks, supply chain disruption, and global operations, OceanaGold partnered with Fixinc to build a business continuity program that works. From headquarters to the field, and from the boardroom to the pit.
From exercise to execution: how Optus reset its continuity and recovery programs
After a high-profile disruption shook the organisation, Optus partnered with Fixinc to simplify continuity across departments, align ITDR strategy, and embed a culture of resilience into every layer of the business.
How EDL brought crisis leadership and business continuity into alignment across its energy operations
With critical assets across Australia and a responsibility to deliver during extreme conditions, EDL partnered with Fixinc to tighten up crisis protocols, align leadership, and validate their resilience program through practical exercises and planning.
How Auckland Museum is preparing for threats without compromising heritage
Fixinc has supported Auckland War Memorial Museum for a few years now, working hand-in-hand with security and emergency teams to build a culture of resilience. Tailored to the unique challenges of one of New Zealand’s most significant cultural sites.
