Every Fixinc program begins with an Engagement Meeting. This half day session, led by your Program Manager, ensures alignment on scope, priorities, and expectations before any work begins.

The meeting is held virtually via Teams, Zoom, or Google Meet, though in-person sessions can be arranged where feasible. Attendees should include yourself and any key program sponsors who will be closely involved in the rollout. Some clients also invite an executive sponsor to build early buy-in and confidence in the implementation plan.

The agenda covers:

• Scope of Work: Confirming the program scope and ensuring mutual understanding.
• Priorities and Responsibilities: Assigning ownership and agreeing on workflow.
• Timescales: Reviewing tentative milestones and deliverables.
• Client Portal Setup: A walkthrough of the portal, its features, and setting up your accounts.
• Outcomes and Objectives: Aligning on what success looks like.
• Next Steps: Defining immediate actions to maintain momentum.

The meeting is scheduled within seven days of accepting your proposal. Minutes and a recording are shared via the Client Portal for future reference.

A clear understanding of your key priorities and dependencies is essential to build effective business continuity strategies. Fixinc will develop a Business Impact Analysis (BIA) through consultative interviews with business unit representatives, giving you a complete picture of what matters most and what it takes to keep it running.

For each area of the business that undertakes the BIA, the outcomes will include:

• Mission-critical functions: Identification and prioritisation of the processes your organisation cannot afford to lose.
• Recovery timeframes: Allowable outages and Maximum Tolerable Period of Disruption (MTPD) for each critical function.
• Resource requirements: The people, technology, facilities, and information needed to maintain or restore operations.
• Critical dependencies: Internal and external dependencies that could impact recovery.

Depending on your scope and program maturity, the BIA may be conducted at multiple levels, including an initial high-level analysis, product and service prioritisation, process mapping, and activity-level resource identification. This layered approach ensures the analysis is proportionate to your organisation's complexity.

• Where included in your program, Fixinc will also facilitate a Threat Assessment using our proprietary AI-powered threat intelligence tool. This assesses relevant vulnerabilities and plausible disruption scenarios based on your location, industry, and organisational structure, helping you understand not just what is critical, but what could realistically disrupt it.

A Business Continuity Plan gives your organisation a clear, practical response when disruption hits. Fixinc will develop a plan built on our proven structure and methodology, designed to be simple to use under pressure and aligned to ISO standards.

The plan is delivered as a single document, available digitally for easy access and printing, with an interactive version accessible via your Client Portal. It integrates with your existing crisis management, emergency management, and IT recovery measures to ensure a coordinated response across the organisation.

The plan will include:

• Command and control structures: Defined roles, responsibilities, and escalation pathways.
• Incident and impact assessment tools: Practical methods to measure severity and operational damage.
• Communication strategies: Templates and protocols for internal and external stakeholders.
• Checklists and decision aids: Immediate actions, escalation triggers, and operational tasks.
• Staff and resource management: Plans for relocation, work priorities, and coordinating recovery efforts.
• Alternate arrangements: Identification of backup accommodation and process workarounds.
• Recovery and resumption strategies: Step-by-step actions to restore operations and return to business as usual.
• Once complete, Fixinc will walk your team through the plan, ensuring they understand how to use it and are confident in its application. The plan is reviewed and refined over time, embedding it into your organisational culture.

A Business Continuity Plan is not complete until your team knows how to use it. Fixinc delivers interactive training sessions that build awareness, test understanding, and validate your plan with the people who will rely on it during a disruption.

Each session is tailored to your organisation and typically runs for around three hours. The training covers business continuity fundamentals, the psychological impacts of a crisis (both during and after), and why BC matters not just for resilience but for day-to-day operations. We then move into plan-specific training, walking through your BCP with the team, diagnosing it, and testing it through open discussion and mini scenario exercises.

This is not a lecture. It is a practical, engaging session where delegates use the plan in front of a trainer and surface any confusion or gaps. The feedback gathered often finalises the last elements of the BCP, ensuring it reflects how your teams actually work.

Training is delivered to department leads, BC coordinators, leadership, and senior staff. Sessions can be broken into smaller groups and delivered across multiple locations over several weeks or months, ensuring full organisational coverage without disrupting operations. Fixinc's Learning and Development division coordinates all bookings and maintains participant records.

We consider a BCP unfinished until it has been trained out and validated with the team. This component ensures your plan is not just documented, but embedded.

A Crisis Management Plan equips your response team with the structure and guidance needed to manage an incident as it unfolds. While a Business Continuity Plan focuses on recovering operations, a Crisis Management Plan focuses on leading the response: assessing the situation, coordinating resources, making decisions, and communicating with stakeholders.

Fixinc will develop a Crisis Management Plan built on our proven methodology, designed to be clear, actionable, and usable under pressure. It integrates with your existing business continuity, emergency management, and IT recovery measures to ensure a coordinated organisational response.

The plan will include:

• Command and control structures: Defined roles, responsibilities, and escalation pathways for the response team.
• Incident and impact assessment tools: Practical methods to evaluate severity and guide decision-making.
• Communication strategies: Templates and protocols for internal teams, external stakeholders, and media where required.
• Checklists and decision aids: Immediate actions, escalation triggers, and operational tasks.
• Resource coordination: Plans for managing people, facilities, and external support during an incident.
• Recovery transition: Guidance on when and how to hand over from crisis response to business recovery.

The plan is tailored to your organisation's structure and can be adjusted to cover specific scenarios such as reputational incidents, operational failures, or external threats. Once complete, Fixinc will walk your team through the plan to ensure confident and effective use.

An ITDR Plan prepares your organisation to respond when IT systems fail. While IT teams handle the technical recovery, the wider organisation needs to understand how to operate, communicate, and make decisions during an IT disruption. This is where most organisations fall short, and where an ITDR Plan adds significant value.

Fixinc will develop an ITDR Plan that focuses on the organisational response to IT disruption, not just the technical recovery. Senior IT members will be involved to provide context on infrastructure and systems, but the plan is designed to support leadership, operational teams, and business continuity coordinators in managing the broader impact.

The plan will include:

• Command and control structures: Defined roles, responsibilities, and escalation pathways during an IT incident.
• Incident and impact assessment tools: Practical methods to evaluate severity and inform decisions.
• Communication strategies: Templates and protocols for internal teams and external stakeholders.
• Recovery objectives: Defined timeframes and priorities drawn from your Business Impact Analysis.
• Backup and data management guidance: Alignment with existing IT recovery capabilities.
• Checklists and decision aids: Immediate actions and escalation triggers for operational teams.
• Resumption strategies: Guidance on returning to normal operations once systems are restored.
• The plan integrates with your existing crisis management and business continuity measures, and can be used alongside them or as a standalone document. Given that most disruptions today have an IT component, we encourage teams to have this plan accessible at all times.